Urgent Care Services are available in Liverpool, Bankstown and Gregory Hills to support the urgent medical care needs of the South Western Sydney community.
What is an Urgent Care Service?
Urgent Care Services provide one-off care for urgent healthcare needs which are not life-threatening and safe to provide in a healthcare setting outside of an emergency department.
The Urgent Care Services in NSW support emergency departments to focus on the most critically ill or injured patients. These services also support you to access local, appropriate urgent care and avoid waiting at the emergency department.
What conditions can be treated at an Urgent Care Service?
You are encouraged to access urgent care when you need fast medical attention for a health issue which is not life-threatening, or if you are unable to get an appointment at your local GP for a health issue which should not be left untreated.
The UCS are equipped to treat conditions including:
- minor illnesses, including respiratory illness, gastrointestinal illness, urinary tract infections, mental health and sexually transmitted infections
- minor injuries, including closed fractures, simple lacerations, simple eye injuries and minor burns
The UCS are equipped to provide the following procedures:
- acute wound management, including gluing, suturing and dressings (eg minor burns)
- incision and drainage of abscesses
- basic fracture management
- intravenous (iv) cannula insertion to allow for iv antibiotics and iv therapy
- urinary catheter management, and changes for males and females
- removal of foreign bodies (eg from ear, nose, limbs)
Who can access an Urgent Care Service?
Treatment is free for all Medicare eligible card holders.
How do I access an Urgent Care Service?
You access UCS’ by first calling Healthdirect for free, anytime on 1800 022 222.
Callers speak with a registered nurse who will ask a series of questions about your condition and guide you to the care you need.
The Healthdirect nurse can:
- connect you with a health expert by phone or video call
- book your appointment at the UCS
- connect you with other appropriate, locally available healthcare, including your usual GP
- call you an ambulance or direct you to the nearest emergency department if your situation is an emergency
Need extra support?
- for language support, call TIS on 131 450 and ask for Healthdirect
- for hearing or speech support, visit the National Relay Service website, choose a relay method which works for you and ask for Healthdirect
- if you have other support needs, tell the Healthdirect nurse who answers your call
Urgent Care Services in South Western Sydney are open 8am to 8pm at Liverpool, Bankstown and Gregory Hills.
Medicare Urgent Care Centres
The NSW Government and the Australian Government are both funding the delivery of separate services within NSW which provide urgent care.
A federally-funded bulk billed Medicare Urgent Care Centre (UCC) is open in Campbelltown.
Access to the UCC differs from the NSW-funded UCS’ in that you don’t need to make an appointment. You can walk in and wait to be seen.
The Campbelltown Medicare Urgent Care Clinic is at Campbelltown Medical and Dental Centre, 296 Queen Street, Campbelltown. The clinic is open 8am to 6pm, seven days a week.
Do you need more information?
NSW Health - Urgent Care Services in NSW
Main Frequently Asked Questions
Additional Frequently Asked Questions
In an emergency, always call Triple Zero (000)
The delivery of Urgent Care Services in NSW is a collaboration between South Western Sydney Primary Health Network, South Western Sydney Local Health District, and local primary care and community care services.