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Take the first steps towards finding mental health and wellbeing support best for you. The sooner you talk about your mental health, the sooner you’ll get the help and support you need.
Head to Health offers a safe and welcoming place for people to access mental health information, services and supports from multidisciplinary care teams over extended hours. Anyone can reach out for support for themselves or a loved one. It is free and no appointment or referral is needed.
Call 1800 595 212
Monday to Friday, 8.30am to 5pm (except public holidays)
Why Head to Health is different
When you call or visit a Head to Health service, you will speak to a trained professional who will ask you a series of questions to determine the level of care you need. This health professional has access to a wide range of services and information and, will create time and space to help find the right support for you.
This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call 000 now.
Where to Head for Health
Start by calling 1800 595 212. A trained mental health professional will ask you a range of questions to ensure your needs are appropriately identified.
Monday to Friday, 8.30am to 5pm. Closed public holidays.
Liverpool Head to Health Centre (to transition to Liverpool Medicare Mental Health Centre)
203 Northumberland Street, Liverpool
Open from 1pm to 9.30pm (Monday, Wednesday-Sunday) and 1pm to 5pm (Tuesday). Including public holidays.
Liverpool Head to Health will transition to “Liverpool Medicare Mental Health Centre” in late 2024.
Liverpool Head to Health
Head to Health digital mental health
Find digital mental health resources from trusted providers on the Head to Health website.
headtohealth.gov.auFrequently Asked Questions
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Who can contact Head to Health?ViewHide
Anyone living in Australia can call Head to Health on 1800 595 212 to receive advice and connection to the best local mental health services and supports according to their needs.
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What type of support can I receive from Head to Health?ViewHide
In the first instance, we will talk with you about your personal concerns to identify the support you need. We will then work with you to develop a package of support services that respond to your individual situation. That might involve referring you to existing mental health and other services or to a Head to Health mental health centre. Head to Health takes a holistic approach to your mental health, whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support. We’re here to help you to understand the type of support you need. We draw on our knowledge of the broad range of services available to identify what best suits your individual needs. With your consent, we can also work with your GP to ensure they are kept informed about the support services recommended for you.
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How is Head to Health different from other mental health support services?ViewHide
Sometimes finding the support you need can seem overwhelming. Rather than jumping straight into a service that might not suit you, it can be helpful to talk to someone who can guide you to the right service for you. Staff on our 1800 number are trained clinicians and are like tour guides for the mental health world – they know which care options are out there, so they can hold your hand and take you to the best solution. Head to Health can also provide services onsite at Head to Health centres for those who need it, as well as telehealth services.
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How do I contact Head to Health?ViewHide
Call us on 1800 595 212 Monday to Friday from 8.30am to 5pm, except public holidays. We are not a crisis service, we only operate during business hours.
For urgent support, call Lifeline 13 11 14 or Suicide Line 1300 651 251. If you need immediate help or are at risk of harm to yourself or others call Triple Zero 000 now.
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Is Head to Health a telehealth service or can I meet with someone face-to-face?ViewHide
Head to Health comprises the central 1800 595 212 intake, advice and referral number as well as Head to Health centre in Liverpool.
The first step is to call 1800 595 212 where our team will work with you to see what you need. If you are referred to receive services from a Head to Health centre, you can choose from telehealth or face-to-face appointments.
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Are Head to Health services free?ViewHide
There is no cost for using the Head to Health central 1800 595 212 intake, advice and referral service, and if you are referred to a Head to Health centre there is no cost for services there either.
However, not everyone who contacts us will be suitable for treatment at a Head to Health centre. If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service.
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Will health advice and plans developed for me be shared with my GP or my other health care providers?ViewHide
With your consent, we can share all or parts of any advice and plans with your GP or other health care providers. If you prefer not to have them shared with your current health providers, that is fine as well. However, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health providers because coordinating your care and reducing duplication is in your best interests.
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I already have a private psychologist. Can I access the Head to Health services?ViewHide
Yes. However, we will ensure there is no duplication in your treatment and services you access. If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best types of services to meet your support needs.
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Do I have to go to my GP to get a mental health treatment plan before seeking Head to Health services?ViewHide
No, anyone can call 1800 595 212, whether they already have a GP mental health treatment plan or not. If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.
Commissioned provider details
Neami National
Website: www.neaminational.org.au
LGAs services: Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wollondilly and Wingecarribee