Primary Care Resources

Access to free mental health support for patients through SWSPHN Central Intake

GPs may refer patients in need of mental health support to SWSPHN’s commissioned mental health services through SWSPHN Mental Health Central Intake.

Phone 1300 797 746

Services are matched to your patient’s level of need ranging from low intensity for mild mental health concerns to high intensity for severe and persistent mental illness with complex needs in line with a stepped care model.

Mental Health Intake referrals

Send Mental Health Intake electronic referrals from Healthlink sites.

Mental Health Central Intake can receive referrals via Healthlink (EDI is swsphnmh).

If your clinic would like to know more about secure messaging and how it can ease your workflow, call the SWSPHN Digital Health team on 4632 3000 or email [email protected].

Referral forms

GPs may complete the referral form, including patient consent and appropriate assessment tool (K10, K5, PSC). 

Fax  02 4623 1796 or send via secure messaging Healthlink (EDI: swsphnmh).

Referrals are processed within three business days and allocated to the corresponding service providers. The service providers will contact the patient within five business days of notification and an appointment will be scheduled within a month. This timeframe can vary depending on volume of referrals and service capacity.

Referrals to the Clinical Suicide Prevention Service are treated with priority and processed within 24 (business) hours of receipt, with the patient receiving a call from a clinician within this time frame. Depending on level of risk an appointment will be scheduled within three to five business days.

Multilingual K10+ 

(Arabic, Bengali, Bosnian, Burmese, Chinese, Croatian,
Dari, English, Farsi, French, Greek, Hindi, Indonesian,
Italian, Khmer, Korean, Macedonian, Polish, Punjabi, 
Russian, Serbian, Spanish, Tagalog, Tamil, Thai, 
Turkish, Urdu, Vietnamese)

Download from Department of Health

Mental Health Treatment Plan

Where possible GPs are requested to send a copy of the Mental Health Treatment Plan to accompany the referral. This will enable the patient access to the full number of sessions corresponding to the service.

Mental Health Treatment Plans (MHTP) are not required immediately. The patient will be given access to a limited number of sessions until the MHTP is completed.

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