My Health Record resources

What is My Health Record?

My Health Record is a secure online summary of an individual’s health information, and is available to all Australians. Healthcare providers authorised by their healthcare organisation can access My Health Record to view and add to their patients’ health information.

My Health Record contains:

• Event summaries
• Discharge summaries
• Event Summaries
• Pathology reports
• Current medications
• Allergies and adverse reactions

What are the Benefits of My Health Record?

My Health Record offers an electronic summary of a person’s key health information that can be shared securely between them and registered healthcare providers involved in their care to support improved decision making and continuity of care.

Some identified ways My Health Record can provide benefits to Australia’s healthcare system are through:

• Avoided adverse drug events
• Enhanced patient self-management
• Improvements in patient outcomes
• Reduced time gathering clinical information
• Avoided duplication of services

Improving medication safety

Medication errors that lead to harmful medication safety incidents and adverse drug events may be preventable through increased accessibility to patient information.

Access to information for people and their healthcare providers

Access to information via My Health Record may enable self-management and reduce clinicians’ time in performing information-led tasks, freeing up productivity for more critical activities.

Reducing unnecessary services

Access to information via My Health Record may help patients by avoiding duplication of diagnostic tests and services.

The information contained in My Health Record:

• Allows practitioners to have better access to accurate information about patients
• Allows quick and efficient sharing of patient information
• Saves time by not having to search for records and having accurate information immediately available, allowing more time to treat patients

The benefits of a My Heath Record will be most significant for patients who need to share information with different providers or who have complex conditions. This might include those with chronic conditions, mothers and newborns, Aboriginal and Torres Strait Islander peoples, people with a disability, and older Australians.

How to implement My Health Record?

There are several steps to registering and implementing My Health Record into your practice.

For a comprehensive guide on Implementing My Health Record in your healthcare organisation covering these topics;

• Digital health foundations
• Prior to registration
• Register your organisation for an HPI-O and with the My Health Record system
• Obtain HPI-Is for all clinical staff who will be using My Health Record
• Setting up access
• Train staff prior to use
• Ensure your organisation is meeting ongoing participation obligations

How to ask for help

Setting up My Health Record can seem daunting, but we are here to help you. No matter what stage of the process you are in or what stage you are stuck in, reach out to the SWSPHN (South Western Sydney Primary Health Network) Digital Health team for help.

Please contact our Digital Health Team with any questions on 02 4632 3000 or email digitalhealth@swsphn.com.au

Request New Site or NASH Certificate

Healthcare providers and supporting organisations use the National Authentication Service for Health (NASH) to securely access and share health information.

The Site and NASH PKI certificates in your clinical software are needed for uploading shared health summaries, which is a requirement of ePIP. If your practice can’t upload the shared health summaries, it may affect the ePIP payment.

Verify the Expiry Dates of Site/NASH Certificates

Best Practice – on the server go to Control Panel > Internet Options > Content tab > click “Certificates” button.
MedicalDirector – on any computer running MedicalDirector, go to Options > Settings > PKI tab.

How to Request a New NASH Certificate

To request a new NASH certificate, an OMO (Organisation Maintenance Officer, normally the owner or the practice manager) needs to log onto his/her PRODA account.

1. Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a NASH PKI site certificate.
2. Ensure you select the correct clinical software when prompted to ensure you are issued the correct certificate.
3. Enter the correct mobile number. An SMS will be sent to the mobile number containing the PIC (Personal Identification Code). It may take 15 minutes or more before the SMS is received.
4. After receiving the SMS, go to the same webpage and download the new NASH certificate.
5. Contact your IT support to import the NASH certificate into your clinical software.
6. Test whether GPs/nurses can view patients’ My Health Record and upload shared health summaries.

How to Request a New Site Certificate

7. Click “Go to service ” > My Programs > Health Identifiers > Practice name > My organisation details > last tab “Certificates ” > Request a Site PKI site certificate.
8. A CD containing the Site certificate will be posted to your practice in about two weeks.
9. Contact your IT support to import the Site PKI certificate into your clinical software.
10. Test whether IHI lookup, or Medicare Online Patient Verification (OPV) work.

If you have questions, please contact our Digital Health Team 02 4632 3000 or email digitalhealth@swsphn.com.au.