Topic: Mental health

If you are feeling down, stressed or overwhelmed, Medicare Mental Health Check In offers free digital support to guide you through life’s challenges.

The online service is for people aged 16 years and over who live in Australia. No referral or diagnosis is needed.

It offers early support before mental health challenges escalate, and helps you develop practical skills to manage anxiety and depression.

Get started

With Medicare Mental Health Check In, you can choose to work through the online tools on your own or be connected with a qualified mental health practitioner.

• self‑guided support allows you to work through the tools independently, anytime and anywhere, at your own pace
• guided support offers additional support and allows you to work through the tools with a qualified mental health practitioner via telehealth. Guided support is delivered over several sessions. Each program takes around six weeks to complete

The service is flexible to support your needs, goals and preferences.

The focus is on small, manageable steps to help build confidence over time.

It helps you build the skills you need to manage everyday challenges like stress, trouble sleeping, worries and low mood.

Each program includes check-ins and activities which help you:

• recognise and reframe unhelpful thinking patterns
• manage strong emotions with practical, proven techniques
• build self-awareness and coping skills for everyday challenges

Is this for me?

Medicare Mental Health Check In programs are designed for people who:

• are starting to experience mental health challenges such as feeling down, anxious or overwhelmed
• are aged 16 or older
• live and are currently in Australia

The first step to accessing a program is to call Medicare Mental Health on 1800 595 212, let them know you’re interested in Medicare Mental Health Check In, and speak to a trained professional.

They will help you determine if the service is right for you. If it isn’t right for you, they will help connect you with other appropriate supports.

Find out more

Free digital mental health support for life’s ups and downs

Take a step towards better wellbeing | Medicare Mental Health Check In

Information for health professionals

Medicare Mental Health Check In is a new digital service which offers free evidence-based and confidential support to help people manage mild mental health challenges, like stress, anxiety and low mood.

As a form of early intervention support, it helps people build practical skills, confidence, and improve their mental health through Low-intensity Cognitive Behavioural Therapy (LiCBT).

The service can support people by teaching skills to help them manage their thoughts, feelings and behaviours, helping with:
• facing fears
• lifting their moods
• managing worries
• finding solutions to problems
• sleeping well
• staying well
• balanced thinking

People work through the tools independently, and if they need support, they can choose to be guided by a qualified mental health practitioner via telehealth.

Qualified mental health practitioners are trained to deliver LiCBT.

They have qualifications as counsellors, social workers, psychologists, registered nurses and occupational therapists.

Who is Medicare Mental Health Check In for?

Medicare Mental Health Check In is a free service for people aged 16 and over living in Australia, with no GP referral or diagnosis needed.

You do not need to be an Australian citizen to access the service.

The service is most appropriate for mild or early-stage mental health challenges. It may suit people who are struggling in their day-to-day lives and would benefit from early support, rather than high-intensity care.

You can recommend Medicare Mental Health Check In to people showing mild mental health symptoms, such as low moods, anxiety, stress or feeling overwhelmed.

It is not suitable for moderate to severe mental illness or people in crisis, and it is not intended to replace clinical assessment, diagnosis or ongoing therapy for more complex or severe mental health conditions.

Video: Dr Walid Jammal explains the service

How your patients can access the service

Talk to your patients about the service and, if it’s appropriate for their needs, you can encourage them to call Medicare Mental Health (1800 595 212) or visit mentalhealthcheckin.gov.au for more information.

Medicare Mental Health will determine if Medicare Mental Health Check In is right for them. If it isn’t the right fit, they will be connected to a more suitable service, so they don’t have to repeat their story.

Translated resources

A range of translated resources about Medicare Mental Health Check In, including the consumer fact sheet and posters, are available via www.mentalhealthcheckin.gov.au/resources-other-languages.

Resources are available in 10 languages including: Arabic, Chinese (Simplified), Chinese (Traditional), Filipino, Greek, Hindi, Italian, Punjabi, Spanish and Vietnamese.

A guide is available to support you in having conversations about mental health with people from culturally diverse backgrounds.

More information

To find out more about Medicare Mental Health Check In:
• visit mentalhealthcheckin.gov.au
• call 1800 595 212 (8.30am to 5pm weekdays excluding public holidays)

Medicare Mental Health Check In is part of the broader Medicare Mental Health services, which includes:

• the national website (medicarementalhealth.gov.au)
• Medicare Mental Health phone service (1800 595 212)
• Medicare Mental Health Centres
• Medicare Mental Health Kids Hubs

The service is funded by the Australian Government and delivered in partnership with St Vincent’s Health Australia.

South Western Sydney PHN (SWSPHN) and South Western Sydney Local Health District (SWSLHD) are inviting Expressions of Interest (EOIs) from local stakeholders to support the implementation of the South Western Sydney Regional Mental Health and Suicide Prevention Plan to 2030.

EOIs are open to people with lived and living experience of mental illness and/or suicide, along with GPs, allied health professionals and representatives from government and community organisations.

A commitment between SWSPHN and SWSLHD, developed in partnership with local consumers and stakeholders, the regional plan outlines a shared vision to strengthen collaboration across the region, improve access to care, and ensure services remain person-centred and culturally safe. The plan identifies 14 action areas to be delivered through coordinated, practical initiatives.

EOIs are now being sought for Steering Committee and working group membership. Interest can be expressed for both, however, individuals will be selected for either the Steering Committee or a working group.

Working groups will be established Iteratively and will be time-limited, depending on activity timeline and resourcing.

Steering Committee

The Steering Committee will provide strategic leadership and oversight for the implementation of the regional plan. This includes guiding governance, overseeing working groups, monitoring progress, and ensuring activities align with the plan’s vision, principles and objectives.

Key responsibilities include:

• actively participating in meetings (initially monthly)
• providing strategic direction, including guidance on priorities, resourcing and budgets
• approving and overseeing activities progressed through working groups
• monitoring progress against deliverables and managing risks and issues
• ensuring the stepped care approach is embedded across planning and implementation

Working groups

Working groups will play a central role in implementing the actions of the plan, bringing together people with relevant expertise, sector knowledge, and lived or living experience to co-design and deliver priority actions.

An initial four working groups have been identified:

1. mental health promotion and prevention
2. integrated care and service pathways
3. workforce development and capacity building
4. digital innovation and technology

Working groups will be time-bound, convened as actions move into development or implementation and will operate only for the duration of those activities. Some initiatives may involve collaboration across multiple groups, and members may express interest in one or more groups depending on their expertise and availability.

Key responsibilities include:

• attending meetings as convened
• contributing to planning, co-design and implementation of actions
• completing agreed tasks within set timeframes
• maintaining up-to-date reporting and alignment with the direction of the Steering Committee
• representing their organisation and contributing subject matter expertise
• advocating for implementation and shared ownership of plan activities
• collaborating with other working groups and local organisations

The plan builds on the previous regional plan, which concluded in 2025 following five years of collaboration and input from more than 200 stakeholders.

The next phase provides a clear roadmap to strengthen coordination across the region. By bringing together key stakeholders, the plan aims to support a more integrated, person-centred mental health system, with lived experience embedded in decision-making.

Stakeholders interested in contributing to the implementation of the plan are encouraged to submit an Expression of Interest by 12 June 2026.

For more information, contact Bella Starr at bella.starr@swsphn.com.au.

Leaders from across the health and community sectors gathered to celebrate the launch of the new Regional Mental Health and Suicide Prevention plan, marking an important milestone for mental health collaboration across South Western Sydney. 

Developed in partnership between South Western Sydney Primary Health Network (SWSPHN) and South Western Sydney Local Health District (SWSLHD), the plan sets the direction for the next five years of coordinated action to support people experiencing mental health challenges and those at risk of suicide. 

The launch event brought together representatives from primary care, hospital services, community organisations and people with lived experience to highlight the importance of working together to improve mental health outcomes across the region. 

The plan outlines shared priorities focused on improving access to care, strengthening integration between services and ensuring community needs remain at the centre of planning and delivery. 

It builds on the foundations of the previous Regional Mental Health and Suicide Prevention plan, which brought together primary care, hospital services and community organisations to strengthen coordination and improve outcomes for people across South Western Sydney. 

The event also highlighted opportunities for continued collaboration across the health and community sectors, reinforcing a shared commitment to creating a more connected, responsive and person-centred mental health system for the region. 

Find out more about the new Regional Mental Health and Suicide Prevention plan

If you have a lived or living experience of suicide, you’re invited to express your interest in joining the South Western Sydney Suicide Prevention Lived Experience Advisory Group (SWS SPLEAG). 

The new specialist advisory group will provide organisations, services and initiatives in South Western Sydney with access to expert and timely consumer and carer advice related to suicide prevention. 

Drawing on lived experience perspectives, the group will strengthen the development, co-design and continuous improvement of suicide prevention services, ensuring they are responsive, effective and sustainable in meeting community needs.  

SWSPHN is forming SWS SPLEAG in collaboration with Lifeline, Roses in the Ocean and South Western Sydney Local Health District. 

Who can apply? 

You’re eligible to join if you’re an adult living, working or studying in South Western Sydney who has a lived or living experience of suicide, including people who: 

• have experienced suicidal thoughts 
• have survived a suicide attempt 
• have supported a family member, friend or loved one experiencing suicidal distress 
• have experienced the loss of a loved one to suicide 

We strongly encourage people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQI+ communities, men, young people and older adults. 

What’s in it for you? 

• an opportunity to use your experience to improve suicide prevention in your community 
• specialist training provided by Roses in the Ocean 
• remuneration for your time, skills and expertise 

What will the group do? 

The advisory group will guide and influence suicide prevention work across the region. 

This may include: 

• shaping and co-designing services supporting best practice in community and clinical settings 
• informing workforce planning and recruitment 
• helping create safe, supportive environments for people with lived experience 

Expressions of interest to join SWS SPLEAG are now open.  

If you need support completing your application, please contact Roses in the Ocean at workshops@rosesintheocean.com.au