15 August 2022

Join other GPs practicing in the Southern Highlands to have your questions answered on the impacts of mental health in the community, and how to address them. Mental health sessions will be an opportunity for GPs to learn more about the local mental health programs and services available to refer patients to.


Session topics:

  1. Overview of the community mental health services available through SWSLHD
  2. Impacts of the Community Links Wellbeing Community Bushfire Project
  3. Insight into the outcomes Parents Beyond Break Up has achieved with male suicide



6pm to 7.30pm Tuesday, 20 September 2022


Online using Zoom

Register now



This is a trial event

This inaugural event will help SWSPHN to determine whether to host future mental health Q&A sessions, and how regularly. We see this is an opportunity for GPs to expand their understanding of the mental health services available to their patients who live in the Southern Highlands.


We look forward to seeing you there.
The Mental Health and AOD Team from South Western Sydney PHN.



Pritika Desai
Email: [email protected]
Phone: 4632 3000

01 August 2022

SWSPHN is seeking proposals from eligible organisations to deliver a pilot eating disorders service model which provides care coordination, evidence based therapies and capacity building. The pilot program aims to build capacity of primary health care providers and supports multidisciplinary teams to provide care to people with or at risk of an eating disorder, with a particular focus on young people and those at risk of deterioration/hospitalisation.

Closing date: 5pm Friday, 26 August 2022

Login to Tenderlink for details and to apply.
22 July 2022

Free Supporting Individuals after Disaster training is available to general practice staff in South Western Sydney. The 90-minute, self-paced online training will provide participants with information about key aspects of Trauma-informed Care including:

  • understanding the impacts of trauma
  • simple strategies to teach trauma-impacted people to
  • help them deal with their distress.
  • how to safely talk about and manage trauma
  • disclosure

Additional optional modules include:

  • Trauma-informed self-care strategies
  • PTSD treatment recommendations

Download this flyer to learn more

20 July 2022

South Western Sydney PHN invites submissions for procurement of a Health Adult Mental Health Centre in Liverpool.



Pop Up Service (in response to COVID-19)

Currently SWSPHN funds two Head to Health Pop Up Hubs which commenced operation on 6 September 2021 as part of the state-wide establishment of the Head to Health Pop up Service in response to COVID-19. These Pop-Up Hubs are located in Bankstown and Liverpool and are funded to December 2022.

A state-wide telephone Initial Assessment and Referral (IAR) service was also established and began operating on 6 September 2021. As at 1 July 2022, this service is available nationally by calling 1800 595 212.



Head to Health Centre and Satellite Network, and Telephone IAR Service

Through the 2021-22 Federal Budget, the Australian Government invested $487.2 million to stablish the Head to Health centre and satellite network of community-based adult mental health services which are delivered by multidisciplinary teams who will provide holistic, collaborative care. This includes funding for eight new Head to Health centres, 24 satellites embedded into existing primary care settings and ongoing funding for the initial eight sites announced as part of the 2019-20 Budget. The announcement also included funding for the central intake and assessment phone service which promotes consistent triage and enables warm transfer and referral to the most appropriate services, including Head to Health centres and satellites.


Procurement overview

The model of service will seek to address key gaps in the system by:

  1. Providing a highly visible and accessible entry point to services for people experiencing psychological distress, where all feel safe and welcomed.
  2. Offering assessment to match people to the services they need.
  3. Providing on the spot support, care and advice without needing referral, prior appointments or out of pocket cost. Every interaction should be with the intention of therapeutic benefit.
  4. Offering an episode of care model based on short to medium term multidisciplinary collaborative care, aimed at improving psychological wellbeing for people with moderate to high levels of mental health need, whose needs are not being met through other services.

Service Model for Head to Health Adult Mental Health Centres and Satellite Services – June 2021

Head to Health Adult Mental Health Centres | Head to Health


Request for Proposal release

Indicative timeline 

  • Tender open: Monday, 25 July 2022
  • Information session: Monday, 1 August 2022
  • Tender closure: Monday, 29 August, 5pm
  • Evaluation: September 2022
  • Recommendation to SWSPHN Board: Late October 2022
  • Contract negotiation: November 2022
  • Contract commencement: 1 December 2022
  • Service commencement: 1 May 2023


Tender Portal

This Request for Proposal will be released on SWSPHN’s tender portal, Tenderlink

Interested parties are encouraged to register for SWSPHNs Tender Portal to ensure they:

  • will receive email notifications when new procurement opportunities are published in relevant categories;
  • can download and view procurement documentation electronically; and
  • will be able to submit applications through the e-tender box facility.
Log in to Tenderlink


18 July 2022

We’re putting the spotlight on mental health in this monthly feature. Learn more about SWSPHN commissioned services, projects and events, and find guidance on navigating the mental health system. 

This month we’re highlighting You in Mind (moderate and high intensity supports) delivered by One Door Mental Health.

What services and supports does your service provide?

One Door Mental Health offers a stepped-care model of psychological therapy services, designed to meet the needs of the individual. Our programs are funded by SWSPHN.

You in Mind is a ‘no-cost’ psychological therapy service for eligible people experiencing mild to severe mental illness. We have a team of almost 100 registered providers across the SWSPHN footprint, with a variety of specialties, services, and cultural backgrounds.

You in Mind also offers a non-clinical Peer Support Program available to participants, which can include soft-entry into clinical services, psychoeducation, advocacy and links to psychosocial supports. A You in Mind clinician can link any participant to this program when needed.

The You in Mind program is designed as an accessible and equitable service for people who are at risk of developing, or have a diagnosed mental illness. Participants can access the first three hours of therapy before needing to provide a GP Mental Health Treatment Plan. As soon as this document is provided, clients may access up to 12 hours for moderate care and up to 20 hours for high intensity services.

What are your service location/s and service hours?

The You in Mind service is available across the South Western Sydney region including Bankstown, Fairfield, Liverpool, Campbelltown and Camden. The service hours are mainly 9am to 5pm, Monday to Friday, however some of our team members do offer after-hours appointments.

What is the eligibility criteria to access your service and are there any targeted supports to specific population groups?

The You in Mind service is available to residents of South Western Sydney with mild to moderate mental health issues and identify as being from one of the following populations groups:

  • Aboriginal and Torres Strait Islander 
  • Culturally and Linguistically Diverse groups 
  • Residents of Claymore, Airds and the 2168 postcode 
  • Older people 
  • Financial disadvantaged 
  • Perinatal depression

For high intensity referrals, the participant must live or work within the region and be diagnosed with a severe and persistent mental illness, and requiring high/frequent levels of ongoing support.

Does your service provide support to people who don’t speak English as a first language? If so, what supports are available?

Yes. One Door has a large workforce of bi-lingual clinicians and also utilises interpreting services where required.

How can people be referred?

People can access the service via a referral from their GP. Alternatively, a provisional referral can be made by suitable community organisations via the central intake online referral form. An eligible person can refer themselves to You in Mind, by calling our administration team on 9199 6143.

01 July 2022

South Western Sydney PHN (SWSPHN) welcomes Grand Pacific Health as the new lead agency of headspace Liverpool. Grand Pacific Health is a recognised health service provider and is currently the Lead Agency for six headspace centres across NSW.

Grand Pacific Health is taking over management of headspace Liverpool from The Benevolent Society commencing 1 July 2022.

SWSPHN’s Mental Health and Alcohol and Other Drugs Manager, Jade Weidner, said headspace Liverpool offers a vital service in supporting the mental health, physical health (including sexual), alcohol and other drugs, and work and study needs of young people aged 12 to 25 in the Liverpool area and surrounds. headspace is one of many services funded by SWSPHN to improve access to mental health services in South Western Sydney.

We thank The Benevolent Society and Grand Pacific Health for working closely together over the last six months, and with SWSPHN and headspace National, to ensure a smooth transition of headspace Liverpool services for young people and their families,” Ms Weidner said.

SWSPHN thanks The Benevolent Society for their exceptional work in delivering headspace Liverpool during the past eight years, and their management of the smooth handover to Grand Pacific Health. SWSPHN also welcomes Grand Pacific Health as the new Lead Agency of headspace Liverpool, ensuring continuity of the headspace service for young people in South Western Sydney.

The change does not impact the services on offer at headspace Liverpool, which will continue to operate at 1/50 Macquarie Street, Liverpool, NSW 2170 and can be contacted by phone on 02 8107 6100, email [email protected], or visit their website headspace.org.au/headspace-centres/liverpool

Young people do not need a referral to access the service.

29 June 2022

The National Eating Disorders Collaboration’s (NEDC) latest online training is now available, Eating Disorder Core Skills: eLearning for Mental Health Professionals (MH Core Skills). This training has been developed specifically for mental health professionals and is evidence-based, nationally recognised and free to access.

Find out more

ANZAED’s Credentialed Eating Disorder Clinicians – database now live. In November 2021, the Australia and New Zealand Academy for Eating Disorders (ANZAED) and NEDC launched the ANZAED Eating Disorder Credential. The credential aims to help people experiencing eating disorders locate the right treatment at the right time, increasing the chance of positive treatment outcome; and support referrers to easily locate a mental health professional and/or dietitian to provide treatment for people experiencing an eating disorder.

Search the database

28 June 2022

SWSPHN has launched the No Wrong Door Framework and the new-look No Wrong Door Service Hub.

The framework is a set of self-paced interactive modules to help organisations who are signatories to the No Wrong Door charter enhance the implementation of the no wrong door philosophy and recovery-oriented approach. Organisations are encouraged to work through the self-paced modules and take time to review their practice, while tapping into additional resources and training.

The service hub is a one-stop shop for resources, updates and opportunities for collaboration. It includes all the great features signatory organisations are used to, along with the framework and toolkit of resources and supports to help participants convert their commitment to the No Wrong Door principle into tangible actions.

SWSPHN developed the No Wrong Door initiative in response to repeated reports of people experiencing endless closed doors when trying to navigate the mental health system and seek support.

It brings together a diverse range of government, non-government and community managed organisations to achieve the mutual aim of reducing barriers and enhancing support for people with severe and persistent mental illness with complex needs, their carers and families across South Western Sydney.

The new framework is key to this.

The framework covers three key areas for organisations to assess themselves against and develop actions for improvement. The areas are: Achieving the No Wrong Door Principles in Practice, Communication and Referral, and Outcome Measurement and Evaluation.
To support organisation in aligning to the No Wrong Door principles and framework indicators, they have access to:

  • Capacity building for individual staff through free training such as Mental Health First Aid training
  • Invitations to the Sector Forum, an opportunity for No Wrong Door charter signatory organisations to come together, network and engage in lively discussion on topics relevant to the sector
  • The new Connect your client feature, providing organisations a way to connect their clients to other charter organisations who can provide assistance

Learn more

To join the initiative, contact Pritika Desai via email at [email protected] or by calling 4632 3085.


22 June 2022

You’re invited to share your experience of the mental health and suicide prevention system at a “community conversation” at Liverpool on Thursday, 7 July, from 5pm to 6pm.

The National Mental Health Commission is holding the public meeting at Chipping Norton Community Centre, Central Avenue and Ascot Drive, as part of its Making Connections for Your Mental Health and Wellbeing (Connections2022) program.

Connections2022 is an opportunity to share how the mental health system is working for you and your community, any challenges you have experienced which impact your mental health and wellbeing and thoughts about what a functioning mental health system would look like for you.

By sharing your experience, you can help the commission to build evidence which shapes outcomes for future national mental health and suicide prevention reform.

Register for the Liverpool meeting

Your invitation to the meeting

If this has raised any issues for you, support is available from:

15 June 2022

We’re putting the spotlight on mental health in this monthly feature. Learn more about SWSPHN commissioned services, projects and events, and find guidance on navigating the mental health system. 

This month we’re highlighting Youth Enhanced Support Service South Western Sydney (YESS-SWS) delivered by Uniting.

What services and supports does your service provide?  

The Youth Enhanced Support Service South Western Sydney (YESS-SWS) commissioned by SWSPHN provides care to young people (aged 12 to 25) with, or at risk of, severe and enduring or complex mental health needs which have a significant impact on their day-to-day life.  

YESS is a multidisciplinary team which provides comprehensive biopsychosocial assessment, therapeutic intervention and case management. The team includes a psychiatrist, a peer worker and mental health clinicians. YESS provides individual sessions, family work and group programs, and can also connect young people and their families to other support services to deliver wrap around care. The program is designed to provide flexible, medium-term care (typically up to 12 months) at no cost to the young person. Caseloads are capped for each clinician, which means there is a limit to the number of young people each clinician is assigned to, to ensure young people and families accessing the service are provided with comprehensive care tailored to their needs.   

The YESS program focuses on young people who would benefit from a multidisciplinary approach with the goal of preventing young people from having to access tertiary level care. This includes consumers whose needs are greater than what headspace and ReFrame can provide but do not meet criteria for tertiary services. YESS facilitates the care of young people through their journey “stepping up and down” on the stepped care continuum.   

What are your service locations?  

YESS co-locates at headspace centres in Bankstown, Liverpool and Campbelltown as well as ReFrame in Wollondilly and Wingecarribee. The program also provides outreach and telehealth options across South Western Sydney for those who cannot attend centre-based appointments. 

What is the eligibility criteria to access your service and are there any targeted supports to specific population groups?  

YESS is for young people aged 12-to-25 years old living, working or studying in South Western Sydney who are experiencing, or are at risk of experiencing, severe and enduring or complex mental health needs and functional impairment. The complexity of their presentation means these young people cannot be managed in a typical primary care setting and would benefit from multidisciplinary team care. Those who are relatively new to mental health services and have not had significant treatment at a greater intensity than YESS provides will be prioritised. 

YESS is not suitable for issues which would benefit from a specialist service including; neurodevelopmental disorders such as ADHD, ASD and intellectual disability; disruptive, impulse control and conduct disorders; as well as, eating disorders, psychotic disorders and primary diagnosis of substance use disorder which would require specialist care.  

 YESS is also not suitable for young people who are; at acute risk of harm to themselves or others, in need of services which would be more appropriately delivered within an acute or hospital setting or by NSW Health community mental health services, eligible for receiving clinical treatment under NDIS or requiring services for legal reports of psychiatry only. 


Does your service provide support to people who don’t speak English as a first language?  

If a young person meets the eligibility criteria and is accepted into the program, we can provide support to people who don’t speak English as a first language. Depending on their support needs, we may work collaboratively with or refer to external agencies for specialised assistance. 

If so, what supports are available? 

Where required, young people and their families involved in the YESS program can access free interpreting services. We may also work with or refer to external agencies such as transcultural mental health.  


How can people be referred? 

The young people or, with the young person’s consent, family, friends or a referrer can make a referral by completing a referral form and emailing to [email protected] or fax to 8820 0737. For enquiries contact 1800 YESS PM (1800 937 776). All referrals are discussed at a YESS intake meeting. If a referral is not suitable for YESS, they can assist in finding the right service. 



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