01 March 2022

Fairfield GP Furio Virant was recognised for his service to medicine with the Medal of the Order of Australia (OAM) in this year’s Australia Day Honours. We talked to Dr Virant about his important work in improving primary care standards in Australia during the past 40 years.

 

How long have you been a GP and how long have you been practising in the Fairfield LGA?

I came to Fairfield in 1978 and that’s how long I’ve been practicing as a GP – 44 years.

Before that I was in the Royal Australian Navy for four years and before that I did my residency.

 

Were you a doctor while in the navy?

Yes, I was a doctor in the Navy.

I served on the HMAS Vampire, which is now part of the Australian National Maritime Museum – I can go and look at my old ship with my grandkids! Out of the four years I was full-time in the Navy, I spent about one-and-a-half years at sea.

It was quite an eventful time.

It was the end of the Far East Fleet and the British stationing in Hong Kong at this time so I saw the end of colonial rule in South East Asia.

In 1976 we sailed to Timor to evacuate the Australians who were stuck there (after the Indonesian invasion). This was after the five Australian journalists were killed by the Indonesian military. Qantas ended up evacuating the Australians, but we were on our way there to do everything we could for them. 

We were also part of the group that went to America for their bicentenary celebrations in 1976.

Very interesting times!

 

When/why did you decide you wanted to become a GP?

When I was in the Navy they gave me time to do other things like anaesthetics and psychiatry. I realised that what I found most rewarding was to see people on a continuing basis rather than just sporadically.

General practice really came to the forefront because it suited my personality.

I also had some good mentors. Both of my daughters were delivered by GPs, in those days they were delivering babies. I got to know GPs and they were extremely nice, they were very warm and I got to know about their lives.

 

Tell us about your work improving primary care in Australia

 
Divisions of General Practice

We started the Divisions of General Practice in our local areas, then we set up state and federal bodies. I was the Chair of the Division of General Practice in Fairfield and I was on the inaugural board of the federal Division of General Practice in Canberra.

We formed the Divisions of General Practice because despite GPs vaccinating kids, we were still getting major outbreaks of measles, mumps, rubella. We looked at our fridges and found they were abysmal as far as keeping temperatures regulated. There was a cold spot here, a warm spot there and it was only really in the middle of the fridge that we could guarantee temperatures were going to be okay.

We set up Standards in general practice in 1993. We tested the Standards in 400 practices across Australia, and they were supposed to be good practices, but we found things like wet towels in the toilets which were never changed. You can imagine what this meant for hand hygiene.

GPs were doing the best we could with what we knew at the time.

 
Australian General Practice Accreditation Limited (AGPAL)

This led to the setting up of a body called AGPAL to audit medical practices. I was on the AGPAL Board in the early days. It has now been going for 20 years.

I’ve audited more than 700 practices across the state.

If a doctor doesn’t meet the Standards in general practice indicators, we reassess the indicators they haven’t met and I write reports for AGPAL to say now they’ve met the indicator or they still haven’t met the indicator.

 
Professional Services Review Committee

I was on the Professional Services Review Committee and the Medicare Participation Review Committee for about 10 years. These committees oversee doctors who have behaved badly. Most of the problems were with documenting and not having good enough records. That was a great learning curve.

 
Medical Benevolent Association

I’ve been on the Medical Benevolent Association Council for 26 years. That’s also been a labour of love because we look after doctors and their families in need and crisis. Over the past 26 years there’s been an enormous change in the needs of those we assist. It used to be doctors with cancers, who had had strokes or road accidents, and we looked after their families. We now have domestic violence, alcohol and drugs, and we have all the other social problems and mental health problems.

 
Sydney University and Western Sydney University

I was involved in the interview processes for prospective doctors at Sydney University and Western Sydney University. Universities have different processes but basically it’s eight interviewers, eight rooms, eight minutes.

That needs to be tickled a bit. We need to look at our workforce and make sure we select people who are willing to be there for the good and the bad, people who will be there for their patients whenever they’re needed. If you’re not going to see patients during a pandemic then you should have gotten into something which was not patient-based.

 

What does receiving the OAM mean to you?

I was very emotional and humbled by it all. You think about all the people who received it before you.

It’s a wonderful thing. Not all countries have the same Honours system that we have, recognising people of all different classes and backgrounds. Some have recognitions like knighthoods but they forget about the people on the ground who do things like volunteer work.

I feel really proud to have received it and my family feels very proud.

I don’t see it as an end point where you’ve got to retire now. I think it’s nice that people are acknowledged when they still have things to offer.

 

What do you love most about being a GP/what part of the job gives you the most satisfaction?

General practice is extremely rewarding because it opens up a lot of avenues. You can do a whole range of things. I’ve now been seeing some families for five or six generations. It’s just so rewarding to know about the family, not only about their physical and mental health, but the social economic side of their life and support them through it.

There’s been enormous change in general practice. When I started at Ray Rickard Medical Centre in 1978 we only had three medications for blood pressure. It was sad to see so many people have massive strokes because we couldn’t lower their blood pressure. We also didn’t have the X-ray equipment, there were no brain scans, no ultrasounds. It was a lot of guesswork.

Men weren’t very responsive to coming to a doctor’s surgery. Our surgery was filled with women and children and the men would only come in when they were 65 and retired. By that time they already had chronic obstructive disease from heavy smoking or prostate cancers. Now men are bringing children in and are much more receptive to doctors

It’s also a pleasure to have gotten to where I am now, at 74, and see practices who have transitioned to a professional way of doing things, with practice managers and staff who are trained, infection control measures put in place – and computers!

It’s been rewarding to see the positive changes – they’ve all been positive because we’re living longer and living a better quality of life.

I’m lucky enough to have a very supportive wife who didn’t see too much of me because of all the different hats I was wearing but made sure my bag was packed and I was ready to go.

 

What is the most important thing you/your practice contributes to this community?

I think it’s the bilinguality. I came here in 1978 when there was a very strong Italian community and even today our staff are bilingual.

We have people who come to our surgery from Serbian backgrounds and Latin American backgrounds. If they speak Spanish and I speak Italian, we understand one another quite well.

I enjoy being able to lock into a culture. They say to me, ‘well, you know what I mean don’t you?’ and I say, ‘yes, I know what you mean’.

Understanding the culture is extremely rewarding and important because patients know you can lock into what they are all about.

 

What do you love most about Fairfield LGA?

Travelling around for my work I see so many practices – some of them are absolutely marvellous, with all the bells and whistles and financially the rewards can be bigger if you work in areas like Rose Bay or North Sydney. But these things never worried me because I’ve gotten to be with my patients throughout their lives, through the good times and bad times.

You get attached to the people and the area.

I’ve been involved with the Fairfield museum and art gallery where I learned about Fairfield and its history. This gave me a great love for the area. It’s got a such a wonderful history. Sir Henry Parkes lived in Canley Vale. I actually did a house call for a lady who lived on the property where Henry Parkes lived.

 

What advice do you give your patients about maintaining good health?

Good mental health is the number one driver of good health. If you’re depressed you don’t want to leave the house, you won’t exercise, you won’t eat well.

A lot of it’s got to do with Vitamin D. In societies where there’s a lot of Vitamin D around, people are happier. The less sunlight, the more people will get depressed.

So, my message is: get out in the sunlight, exercise and develop a good circle of friends.

I’m going out tomorrow with my wife to have lunch with Ted who’s 103. He hasn’t stopped going out at any time during the pandemic. He says to me, ‘well, why should I? I’ve gone through the Depression, served in the Second World War and the Korean war, I’ve gone through everything’. You’ve just got to get through it.

He’s got this wonderful, positive way of looking at life. I always like to see him because he’s always got a joke for me, he’s always got a sense of humour.

Friends are very important. I say to people if you haven’t got friends go to church, join a group, there’s so much around. There’s an enormous number of activities people can do to feel rewarded.

Loneliness, isolation – that’s the worst possible thing for good health. Sure enough, if mental health goes down the drain, physical health will follow.

22 February 2022

Practice nurse Donna Simmons loves being able to make a difference and support her local community in her role at Schwarz Family Practice, Elderslie. She says “working in a positive and friendly practice is just an added bonus!”

 

How long have you been a practice nurse and how long have you been working in the Camden LGA?

I have been practice nursing since 2010 and working as a practice nurse in the Camden LGA at the Schwarz Family Practice, Elderslie since 2013. I initially started practice nursing in Campbelltown in a smaller practice along Queen Street.

When/why did you decide to pursue a career in nursing and specifically primary care?

It was an easy decision for me after my HSC to pursue nursing at university. Growing up, anything Medical or First Aid-related always interested me.

I commenced my now 30-year Registered Nursing career at Concord Hospital, then once married and settled in the Camden LGA, I joined the busy Community Nursing team at Rosemeadow for 10 years, then spent some time at Carrington as an Aged Care Co-Ordinator, then finally decided to give practice nursing a go, and have never looked back.

I knew with my previous experience in different areas of nursing I could utilise my skills each day. Practice nursing has kept me engaged and satisfied, particularly working in an exceptional team environment like I do daily.

 

Tell us about the role of nurses in primary care

I believe nurses hold a very important role in primary care and we do our best to complement the doctors in their day-to-day role. I hold a Team Leader role at the practice and am well supported by another four talented nurses. We are each diverse with our skills and are able to bring these skills into use regularly.

The role as a practice nurse is very diverse and we are able to support our GPs with many tasks including (but certainly not limited to) the administering of immunisations, setting up of procedures/excisions and assisting with these, triaging calls and dealing with walk-in emergencies, care planning, health assessments, all levels of wound care, post op care, diabetes cycles of care and education, COVID-19 clinic and flu clinics, catch-up schedules, ordering of medical supplies/vaccines, referrals to allied health (Community Nursing, My Aged Care, High Risk Foot Clinic etc.) just to name a few.

I believe the best way to contribute to improving clinical outcomes in our practice is by getting to know your patients’ needs well, listening to their concerns and most importantly, being very proactive with education and sharing this information back to the practice and then onto our patients.

 

What do you love about nursing/what do you find most fulfilling about your role?

There are so many wonderful and rewarding aspects to love about nursing. To be able to be a caring and nurturing person in times of stress or concern for a family is rewarding but also feeling confident in your role that you are able to help patients and give useful advice and support in times of need. For me, making a difference and supporting my local community is what I love and working in a positive and friendly practice is just an added bonus!

 

What is your biggest challenge as a practice nurse and how do you overcome this?

Like all practices and nurses world-wide, I feel the challenges of late would likely revolve around COVID and supporting our community during this pandemic. The changing nature of COVID initially, learning how to triage calls and advise and support our community would come close to being overwhelming. But as time has passed so too did the stress of the pandemic (to some degree). We have managed to support our community with COVID vaccine clinics – proving another challenge in itself, being quite a time-consuming process.

Another challenge I personally feel is the lack of support for our vulnerable ageing community. Accessing services eg home-care packages, transport needs, dementia support for families and carers, referring to My Aged Care and the period between referrals and families being able to receive assistance can be very lengthy.

 

Tell me about your ideal workday?

Working in a positive environment surrounded by an amazing team (which I am daily) but if it was to be truly “ideal” it may need to also include some cake and maybe a little chocolate.

 

What do you like to do in your spare time?

I enjoy watching and playing netball (definitely in that order), spending time with family and friends, listening to music and podcasts, day trips to new places, eating out and maybe also enjoying a sneaky wine.

 

Do you have any role models/why?

I do not have any particular role models, but I am in awe of many people who I have met along the way. To those that struggle with day-to-day adversity and continue to stay positive, for those people committed to learning and educating others in their chosen field and I am definitely in awe of all front-line workers who have proven to be so incredibly resilient in recent times.

 

How do you help educate patients about maintaining good health?

I think the trick to educating patients about maintaining good health is to show a keen interest in someone’s general well-being, build rapport, gain trust and respect, ask plenty of questions and by giving plenty of positive feedback.

We need to take advantage of opportunities in the brief time we spend with patients and discuss basics like medication management, skin care regime (being sun sense), checking they are up-to-date with age-appropriate immunisations, attending BMIs etc …just a couple of simple examples.

29 November 2021

Dr Claire Etheridge’s love of all areas of medicine led her to a career as a country GP. Dr Etheridge, who works at Mount Gibraltar General Practice in Bowral, enjoys the variety of her work and educating her patients about maintaining good health.

 

How long have you been a GP and how long have you been practising in Bowral/the Wingecarribee Shire?

I’ve been in practice in Bowral since I started as a GP registrar in 2013. I’ve done all of my GP training in the area, mostly at Bowral Street Medical Practice which is now Highlands General Practice. I qualified in 2016 as a fully qualified specialist general practitioner. I’ve really only worked here the whole time I’ve been a GP.

 

When/why did you decide you wanted to become a GP?

I’d always wanted to be a GP ever since I was a very small child, or I knew I wanted to be a doctor. During medical school I enjoyed doing everything, so the most logical choice was to be a generalist. Being a GP also meant I could live in the country which is what I’d always planned to do. I found Coast City Country Training, which at that stage was the training provider for the Southern Highlands. It was a perfect spot for me and my family because my husband could work in the city and I could work in the country.

 

What do you love most about being a GP/what part of the job gives you the most satisfaction?

Seeing a different problem with every patient, meeting a pregnant patient and running through their pregnancy, then meeting their baby and seeing their baby grow up. Also the other end of the spectrum, helping people as they get older to stay independent and helping people who are reaching the end of their lives stay at home. I enjoy being able to work in the hospital when I want to, being able to assist with surgeries when I want to, being able to do procedures. I much prefer being a country GP than a city GP because I can do all those different things.

 

What is the most important thing you/your practice contributes to this community?

Care – we really care about our patients. It’s not so much a job as a calling.

 

What do you like to do in your spare time?

I work three jobs so I don’t have a lot of spare time! I’ve been a musician in the local symphony orchestra, I’m a gamer so I also play computer games and I have a motorbike. I also like to hang out with my kids and to travel. I really miss travel – I love to do that.

 

Tell me about your ideal work day…

My ideal workday would be full of interesting procedures to do, catching up with lots of my favourite patients and seeing them improve, and meeting some of the babies I’ve helped care for and seeing how they’re growing up. I also like helping to educate someone on how to improve their own health –so lifestyle and preventative care.

 

What do you love most about Bowral / the Wingecarribee Shire?

I really enjoy how all the doctors work together. We provide a really good after hours service. Pre-COVID we had some of the best education and collegial activities that I’ve ever seen. It’s a little bit different post COVID, but hopefully it’ll come back someday. That’s what I really enjoy, as well as the lifestyle – country close to the city close to the coast.

 

What advice do you give your patients about maintaining good health?

Keep active, eat real food and don’t be scared to chat to your GP about ways you can improve your lifestyle, your health and wellness.

23 November 2021

Practice nurse Jasmine Wei from Medclinic Medical Centre at Panania says the ability to help patients and to work towards their health goals together is the most fulfilling part of her role.

 

How long have you been a practice nurse and how long have you been working in the LGA you currently work in?

I have been a practice nurse since August 2020 (almost 18 months) and I’ve been working in my LGA for five months.

 

When/why did you decide to pursue a career in nursing and specifically in primary care?

Initially, I got into a Bachelor of Nursing because I didn’t do amazing in HSC and it wasn’t hard to get into nursing because it wasn’t high in demand. I thank God for that every day!

I graduated not wanting to be a nurse, so I went into medical reception.

I’m so very grateful for my boss there because she encouraged me to be a nurse. She paid for my immunisation course and allowed me to take days off for further nursing studies (what kind of boss will do that?). The medical centre eventually hired another nurse and that nurse gave me basic practice nurse training.

The training brought back my spark for nursing and I reminisced about how much I loved being hands-on, helping people, the deep conversations we have, and working out solutions together with the doctor for the best patient-centred care.

I also discovered I wasn’t limited to working in hospitals.

Working as a medical receptionist, I was inspired to work in a GP practice, and I started applying for practice nurse jobs.

It was extremely hard finding a practice nurse job with no experience and connections, but eventually, I got there. A medical centre down the South Coast was able to train me as a newbie. That’s when my nursing career officially started.

 

Tell us about the role of nurses in primary care …

My day-to-day schedule looks different everyday depending on who comes in on the day. My role generally includes COVID injections, childhood immunisations, adult immunisations, ECGs, blood tests, ear irrigations, health assessments, etc.

 

What do you love about nursing/what do you find most fulfilling about your role?

The most fulfilling thing about being a nurse is the ability to help those who want/need help and the ability to reach the goal together with the patient and allied health as a team.

 

What is your biggest challenge as a PN and how do you overcome this?

Working with a variety of doctors is always challenging as every doctor has their own preference of working.

How to overcome this? Having a supportive team makes such a difference, and definitely patience. It takes time for everyone to “get there”. And I encourage other nurses out there to never give up. It takes time for doctors and staff to warm up to you. It takes time for you to learn how every GP works in your clinic.

And once your team knows how everyone works? That’s when you can provide the best patient care. 

 

Tell me about your ideal work day

I start off my day with logging into Deputy (an app where I have to login or I won’t get paid), attend the fridge log, log into Best Practice and popping on some instrumental cafe music for patients to be more at ease throughout injections and procedures.

Throughout the day, it may get a bit more wild – patients come in and out and doctors may randomly call to attend a minor procedure, ear syringing or an injection. (They do know how to keep my day interesting).

To add some spice, every month there are checks to attend (emergency trolley, doctor’s bag and drug samples) and my favourite part, ordering more equipment/supplies.

I generally end my day with a cuppa tea and doing the reverse of the morning – attending the fridge log again and logging out of Best Practice and logging out of the app.

 

What do you like to do in your spare time?

Exploring the world together with my family and friends.

I also happen to really like dessert – if you check out my Instagram, you would know what I mean.

I also happen to really enjoy painting and calligraphy.

 

Do you have any role models and why?

That’s a good question. I’ve got a few.

Firstly, it was my mentor, Kel. She is someone I will forever look up to.

Her heart and intention behind every action (as a nurse) is sincere and she is one of the rarest gems out there. If you’ve met her, you would know what I mean – she would make sure you and your health is well looked after and she would take every little detail into consideration to provide the best healthcare.

Secondly, Kris (now I’m putting you in the spotlight).

Similar to Kel, Kris has taught me so much as a nurse – beyond words and she encourages me to be a better nurse and doing the right thing each and everyday.

 

How do you help educate your patients about maintaining good health?

This may depend on what we are educating.

When I educate my patients, I usually explain to them about a better lifestyle/way of doing things. I explain to them what the current problem is and how we can improve from our current problem. I also make sure they are willing to make a change – not much point educating if they are not willing.

If possible, I try to find additional educational resources for them to take home or point them back to the GP for further assistance/education.

22 November 2021

SWSPHN’s external training consultant, Rita McKenzie, was named Aboriginal and Torres Strait Islander NAIDOC Citizen of the Year at Blacktown City Council’s 2021 NAIDOC Awards ceremony on Friday, 29 October.

Aunty Rita, through her consultancy McKenzie Dreaming, has been supporting our Reconciliation Action Plan (RAP) Working Group for almost a year and delivering Cultural Competency Training to staff.

Aunty Rita also appears in our new video campaign which features champions encouraging our community to get vaccinated against COVID-19 and to seek mental health support early.

Vaccination video

Mental health video

Blacktown City Council said:

“Rita was awarded Citizen of the Year for her unwavering dedication in the areas of Indigenous health and welfare.

Rita has long served as a key role model for Indigenous communities across Blacktown City and Western Sydney. 

She has devoted her career to improving the lives and outcomes of Indigenous people and in educating businesses and communities on indigenous cultures, beliefs, and traditions.

Rita has been committed to closing the gap through her role in leading the WentWest Aboriginal Health Team and advising doctors and allied health practitioners on Indigenous health issues.”

Congratulations Aunty Rita, your award is well-deserved!

Read more

29 October 2021

Dr Raad Qsous from Wetherill Park Medical Centre loves the diversity and challenges of general practice. “We as GPs face many different presentations on a daily basis. I see each challenge as a puzzle where you have to put things together to get to a diagnosis and be able to treat the patient.”

 

How long have you been a GP and how long have you been practising in Wetherill Park/Fairfield LGA?

I graduated from Jordan University of Science and Technology in Jordan in 2012. I did an internship year in Royal Medical Services hospitals in Amman, Jordan, then I worked for two years in a small hospital in Amman where I covered the emergency department, ICU as well as the surgical wards and the GP clinic. During this time I was preparing for the Australian exams and I passed them in 2015. I came to Australia and started work as a full-time GP in November 2015 at Wetherill Park Medical Centre. For the first two years I worked seven days a week, mainly in the after hours clinic from 6pm to 11pm, and covering the weekends as well. As a GP you get the opportunity to manage a wide diversity of cases and conditions. It’s very different than hospital work and I found that to be very challenging. I put as much effort as I could into my work so I could develop my skills and be able to provide better care for my patients.

 

When/why did you decide you wanted to become a GP?

It started when I was preparing for the Australian exam. At that time I was working in a hospital and studying. During my studies I was fascinated with the primary healthcare system of Australia, how developed and organised it is, and all the medical conditions a GP can manage in general practice. When I arrived in Australia and started working in general practice I was even more attached to the clinical work and the day-to-day challenges I faced. As a GP you have the chance to work with people from different age groups, to manage different conditions, both medical and surgical. You can develop your skills and you can do advanced things if you are confident, and if you have enough expertise. I love this career and wanted to pursue a speciality in general practice. I did the practice-based teaching program and applied for Fellowship from the Royal Australian College of General Practitioners (RACGP) this year. I passed the exams and was granted the Fellowship.

 

What do you love most about being a GP/what part of the job gives you the most satisfaction?

What I love most about general practice is that each day is different. We as GPs face many different presentations on a daily basis. I see each of these as a puzzle and you have to put things together to get to a diagnosis to be able to treat the patient. Each patient is different and each case requires a certain approach, starting with listening to the patient’s complaint, performing a thorough examination, ordering relevant investigations when necessary and then treating the patient. A patient’s trust and the special doctor-patient relationship which develops over the years is unique and makes you committed to providing the best care you can to make patients feel better. The satisfaction I get when I help a patient cannot be described. Patients always feel the care they get and are always very grateful. This is what makes general practice such an interesting field.

 

What is the most important thing you/your practice contributes to this community?

We have probably 15 to 20 full-time GPs working in the practice. Our GPs are divided between the regular hours and after hours where we provide ongoing care to patients until 11pm. We are also open on weekends. We have doctors on site at all times and lots of specialists. We have an orthopedic surgeon, cardiologist, endocrinologist, pediatrician, neurologist, general surgeon, gastroenterologist, geriatrician, rehabilitation physician, psychologist, dietician and physiotherapist. We all communicate to be able to provide the best care for our patients. I cover the after hours clinic where I see both regular appointments as well as walk-in patients. This helps to lessen the number of patients attending emergency departments, reducing the burden on emergency departments and ensuring they have time to care for critically ill patients. It also helps patients avoid long waits at the hospital for something which can be managed in a GP practice. The presence of an after hours clinic is also convenient to many people who work as they can see the GP after their work so they don’t have to take leave.

In recent years a big refugee community has come to the Fairfield LGA – people from many countries who have fled war zones. Unfortunately, this has impacted their mental health significantly, many people have developed a range of mental health conditions including depression and PTSD. The number of people struggling with mental health because of lockdown has also increased. It has affected people who already had mental health conditions, aggravating their conditions, and we’ve seen people who hadn’t experience any mental health conditions in the past. Many of them started to develop mental health conditions recently because of lockdown. The big challenge that we face in our community is that lots of refugees do not speak English. I speak Arabic so that makes it easy for me to communicate with patients until they can see a specialist.

 

What do you like to do in your spare time?

In my spare time I enjoy going out for long walks, going to the gym to exercise as well as doing some boxing classes. In addition, I enjoy reading medical journals and articles.

 

Tell me about your ideal work day…

I cover the after hours clinic in my practice, so I usually start seeing my patients at 6pm and finish by 11pm. During weekdays I book patients for regular consultations and if there are any minor procedures to be performed – skin lesion excisions, cyst removals and other minor procedures – I usually perform those on a Sunday afternoon. I find this very interesting as I have a special interest and passion for minor surgeries.

My ideal work day is a day where I face many challenging medical conditions and complicated clinical scenarios which give me the opportunity to communicate and collaborate with other doctors or specialists, to discuss the condition in a multidisciplinary team environment, in order to help the patient. The key to helping a patient with complex health issues is good teamwork and ongoing follow up.

 

What do you love most about Wetherill Park/Fairfield LGA?

What I like most about Wetherill Park is that it’s multicultural. I have the chance to see people from all different cultures and backgrounds. People in this area are very lovely, humble and have a great sense of humour. I feel like people in this LGA are like a big family to me and I’m honoured to be able to look after them and have their full trust.

 

What advice do you give your patients about maintaining good health?

I tell patients that to have good health you have to have both good mental health and good physical health. I tell them to exercise regularly, eat healthy and always speak up when they get stressed or depressed and never hold their emotions. I tell them the best way to manage disease is to prevent it from happening. The good thing about general practice is that you are involved in preventative healthcare. By doing regular check-ups as GPs we get the chance to detect things very early on, then try to implement lifestyle modifications to prevent a disease from happening.

28 September 2021

Practice nurse Alec El-achrafi has been on the frontlines of the COVID-19 pandemic for the past four months, supporting patients through their COVID vaccinations and testing at Campbelltown GP Respiratory Clinic. He says his best days are those where every patient leaves the clinic happy with the care they’ve received and in a better condition than when they entered.

 

How long have you been a practice nurse and how long have you been working in the LGA you currently work in?

I have been a nurse in Dr Dong’s respiratory clinic for four months and I have spent the same amount of time working in the Campbelltown LGA.

 

When/why did you decide to pursue a career in nursing and specifically in primary care?

I decided to pursue a career in nursing because I’ve always loved the idea of being able to help people. As to why I chose to be in primary care, it’s very intriguing hearing the different stories and situations which come through the door and you never know what you may contribute to someone’s day.

 

Tell us about the role of nurses in primary care

The day-to-day role at the moment is very consistent. It’s all about making sure you provide care to a patient in any way possible, whether it be through COVID vaccinations, COVID testing and even just listening to a patient’s current situation and showing them empathy or offering advice when asked. I think as nurses we are able to complement the role of a GP by helping with all the little things. For example, seeing the asymptomatic patients while doing COVID testing so doctors are able to spend extra time with patients who require it. By doing this, it makes what we do as team become much more efficient and helps everyone work together during these tough times to ensure we provide the best care for our patients.

 

What do you love about nursing/what do you find most fulfilling about your role?

What I love most about nursing is knowing even the smallest aspect of care can completely change a patient’s day and sometimes even life. Understanding a patient’s situation and being able to help them through whatever it is they require is one of the most fulfilling parts of the nursing role.

 

What is your biggest challenge as a PN and how do you overcome this?

One of the toughest challenges would be the language barrier with some patients. When someone comes into the clinic and they are from a non-English speaking background it is hard to explain to them what you are doing and what is happening. It’s definitely a great learning moment when you find a way to communicate which works for both you and the patient ensuring they receive the required care.

 

Tell me about your ideal work day?

My ideal work day would be knowing when I leave at the end of the day, I have provided the best care possible. This ensures every patient leaves the clinic happy with the care we provide and in a better condition than when they entered.

 

What do you like to do in your spare time?

In my spare time I enjoy going on adventures with family and friends. One of the main things I love to do is go fishing with friends. Even if we don’t catch anything I know as long as we are all together and laughing it’s going to be a good day.

 

Do you have any role models and why?

I have a few role models I look up to at the moment. One of the main ones would be Dr Dong Hua. He is very hard working and supportive. The way he runs the medical centre and clinics is amazing. He always allows everyone to work as a team and express themselves how they wish. I always know when I come in to work it’s going to be a good day and that is very important in an environment where you spend most of your time. Some of the other role models would be Dr Richard Nguyen, Dr Allison Thorn and Dr Migie Lee as I know they are always willing to help with anything you require whether it be asking for assistance with a patient, needing an answer to a question or even just having a friendly conversation. It’s a great working environment and all these people contribute so much to ensure everything operates smoothly.

 

How do you help educate your patients about maintaining good health?

One of the main ways I help educate patients at the moment would be explaining to them the side effects and risks of receiving a COVID vaccine. It is very helpful advice to give to patients especially when discussing how the benefits outweigh the risk and helping people understand the vaccine is a great way to help people in these tough times to find a way back to regular life.

24 September 2021

Dr Konstantin Bosnic from St Johns Park became a GP against the odds but has made the most of every opportunity. Dr Bosnic has had a long and satisfying career treating generations of loyal patients alongside his wife of almost 60 years, Ljubica.

 

How long have you been a GP and how long have you been practising in St Johns Park/ Fairfield LGA?

I have been a GP for almost 60 years.

I graduated from medical school in 1963, from the University of Zagreb, Croatia and knew from a very young age I wanted to go abroad and build a life that was different to the one my parents had in the former communist Yugoslavia.

In 1964 I arrived in Sydney and was joined by my wife, Ljubica, also a GP, in 1967. Ljubica and I met in medical school, when Ljubica was in first year and I was in third year.

In order to get registered as a medical practitioner I was required to complete a minimum of two years as a resident in hospital followed by a series of examinations. I spent two and a half years at Bankstown District Hospital as the junior and then the senior medical resident, and completed my registration examinations at The University of Sydney covering surgery, obstetrics, general medicine and paediatrics.

At that time Bankstown District Hospital was a small hospital with 320 beds and there was a shortage of residents. We often needed to work 48-hour shifts and over the entire weekend without overtime pay. My fortnightly pay was 14 pounds. For reference, a return train ticket to Melbourne and a week’s stay cost five pounds. You could buy a house in Newtown for 3,000 to 4,000 pounds, and a block of land in St Johns Park for 400 to 800 pounds.

Following registration, I worked as a senior RMO for another year and a half before opening up my own surgery in Newtown. I rented a premises and waited for my first patient to come through the door.

Times were very different then. There were no GP networks, no advertising. All you could do was put a copper plate with your name and your working hours on the door. You built your practice and earned the trust of your patients purely based on the quality of the care you delivered and patient outcomes. It was simple, it was good.

Naturally, we have seen a lot of things change for GPs over the years, for example, our first 10 years of practice were within a healthcare system where there was no Medicare. GPs were private practitioners.

My wife and I were partners in our GP practice and we worked very hard; seven days a week, 12 hours a day. In those early years, most of the immigrants from the former Yugoslavia settled in Newtown, Marrickville, Erskinville and we were the only doctors in the area who could speak their language.

It was a challenge for immigrants in those days. They often did not speak a word of English when they arrived in Australia and there were no free English language courses or government support, no social security, no Centrelink. They came ready to work hard, but it was not easy without speaking English in those days. So as a GP we were really needed by these patients, not only to take care of their health but also to help them assimilate and integrate into Australian society. Our patients were so grateful. I think of those days with such fondness: they were difficult times but so rewarding and most of our patients and subsequently their children and grandchildren have remained loyal patients.

In 1990, we relocated our GP practice to St Johns Park. After so many years, our patients and their families had moved to Western Sydney, yet were still travelling to see us in Newtown. We felt it was time to relocate our practice to better serve our patients. We have been practicing in St Johns Park ever since.

 

When/why did you decide you wanted to become a GP?

From a young age I aspired to be a doctor. It was following an illness as a child. I grew up in a small village on the island of Korcula in the Adriatic. I was a young boy during World War II, when the former Yugoslavia was occupied by Germans. Everything was scarce (including food) and we were very very poor. When I was seven years old, I became sick with a very high temperature, shivering, vomiting and my parents asked the local doctor to come and see me. Medicine was also scarce, but the doctor came to see me, gave me some medicine and it was like a miracle – the next day I had recovered and was able to run around and play with my friends. I thought ‘how magical is this?’. I decided then that one day, I would become a doctor and help sick individuals, just like this doctor helped me.

From that day on, I never considered anything else, even though, for a young man like me, with delayed schooling due to the war and coming from a village on an island, so removed from education, the major cities and universities, it was not going to be easy. Not to mention the money required to make this happen. You see, my island did not have a high school and so in order for me to get a basic education, let alone university, there would need to be major financial sacrifice, which would impact on my whole family. My family worked hard to save just enough to send me to high school and then university. I lived in the most basic of circumstances, but I was grateful and I promised to make the most of this opportunity.

I think my parents were relieved that, being the youngest of four children, I was the only one who wanted to go to university. I am not sure I would have gotten a chance if my other siblings had the same dreams. But they had other aspirations – they sought a better life by leaving the former Yugoslavia, and while I was studying, my family migrated to Australia.

 

What do you love most about being a GP/what part of the job gives you the most satisfaction?

There are several aspects of being a GP I both love and find satisfying.

I feel very privileged to be such an important part of the lives of my patients. The relationship I have with them is very important to me. I take this responsibility very seriously and get great satisfaction in looking after their health, and supporting them through the challenges they face in life. I love being the ‘family’ GP and treating generations within the one family. The role of a GP is so important, we are the cornerstone of the health in the community. I love helping patients live healthier and happier lives.

I also love solving clinical problems and as a GP we are presented with many, varied and often complex clinical scenarios. It is rewarding to be able to solve these and to find new solutions as medical discoveries and new pharmaceutical offerings become available.

After all these years, I remain passionate about being a GP, about listening to patients, understanding how they feel, and helping them get better.

 

What is the most important thing you/your practice contributes to this community?

Experience (almost 60 years of it), clinical expertise and service. We are here for our community, no matter how big the problem, no matter how long it takes and no matter what time it is. My wife comes home from work at 10pm sometimes because her patients are in need. No one gets turned away. We don’t work by appointment so our patients can walk in any time and they will be attended to.

 

What do you like to do in your spare time?

I have always had many interests outside my work.

I have always enjoyed gardening, reading (particularly the classics) and enjoy being active. I have played tennis on a regular basis for many years. For several years, when I was younger, I was very engaged with the State Government through the NSW Ethnic Community Council. I was vice president for five years.

But probably my most enjoyed pastimes outside of work are photography and watching my grandson play basketball.

I have invested a lot of effort in learning photography and refining my skills and it is something I still get a lot of pleasure out of. I love being immersed in the subject of my photos, and over the years I have been on several photographic tours, which have taken me to many different locations in Australia and around the world. I have also taken a lot of photos of my grandson playing basketball.

My grandson is currently a student-athlete (basketball) at the University of California, Berkeley, USA, so I only get to see him play basketball live when we visit or on TV, but since he was a boy he has loved playing basketball. Nothing has given me greater pleasure than taking him to training and watching him play. I don’t think I have missed a single game and I am so proud of him. I look forward to watching him in this coming college basketball season. You should check him out. His name is Grant Anticevich.

 

Tell me about your ideal work day…

My ideal work day! That is an interesting question. I think my ideal day comes from being prepared for the day, ready to tackle it, no matter what may come. I think as a GP it is important to have an open mind, to look beyond the easy or obvious and to be ready for challenges. This requires a particular approach and as long as my approach is right, I know it will be a good day at work.

 

What do you love most about Fairfield?

I love this area because of the people. People in the community of Fairfield come from a range of cultural backgrounds but there are some fundamental things we all have in common. People in Fairfield are down-to-earth, wholesome and genuine. The community is multigenerational and there is a real sense of community. It is such a wonderful part of Sydney.

 

What advice do you give your patients about maintaining good health?

These days life can be very complex and individuals are under a lot of stress from a young age. So I try to bring some simplicity into their lives. I focus on the importance of both physical and mental well-being and the critical link between the two. I encourage my patients to find pleasure and satisfaction in doing the basics well: good diet, regular exercise, knowing their body and being kind to others.

Now more than ever a holistic approach to life is important and as a GP this is something that I have promoted to my patients for decades.

30 August 2021

Dr Richard Allen’s love of general practice increased with his involvement with the RACGP in his early days as a GP. This involvement included collaborating with other GPs to develop a training program and examination for general practice. Dr Allen’s practice is at Fairfield Heights, a region in which he has worked for 40 years.

 

How long have you been a GP and how long have you been practising in the Fairfield LGA?

I graduated from the University of NSW in 1968. I went to Bankstown Hospital as a resident medical officer for two years then to St Margaret’s Children’s Hospital as a pediatric registrar for two years. I then joined GPs, Dr Muscio and Dr Cronan, in Canley Heights as a partner and started my general practice life. I have been in the area for 40 years and seen many changes. I have been in solo practice in Fairfield Heights for 16 years.

 

When/why did you decide you wanted to become a GP?

My love of general practice increased with my involvement with the RACGP in my early days. I became a Censor of the college and Chief Examiner for NSW. It was recognised there was no training to be a GP. With other GPs we formed the training program and examination for general practice. I have now withdrawn from these activities and am an Honorary Life Member of the college.

I was appointed as the Director of the Fairfield Division of General Practice in 1994 with the help of Professor Mark Harris. The division involved local GPs in a variety of projects relevant to them and the multicultural needs of the community. We saw the introduction of Hepatitis B vaccine to all babies. Dr John Williams started the Immunisation Recall and Registration Project. This became the national register. Allison Tran was appointed our first secretary in 1994. Allison has made a great contribution and supported general practice in the area. Thank you Allison for continuing to help us especially in the area of CME (continuing medical education).

 

What do you love most about being a GP/what part of the job gives you the most satisfaction?

I see general practice as a very rewarding life, looking after families and patients throughout their lives. My work has now extended into aged care, palliative care, end of life care and addiction medicine.

 

What is the most important thing you/your practice contributes to this community?

We are in very difficult times. The most important thing in general practice is continuity of care and being able to communicate to patients at their level. The most important contribution I have made is my years of practice. I have been very fortunate to practice in Fairfield Heights in Dr Joe Nicholas’ rooms. Joe allowed me to continue as a GP after leaving Canley Vale. I still do a few house calls and attend local nursing homes. My receptionist of 20 years, Mrs Darilyn Morrison, is a vital part my practice. The support Darilyn gives the patients cannot be measured.

 

What do you like to do in your spare time?

In my spare time I like gardening and fishing. I find these interests relaxing.

 

What advice do you give your patients about maintaining good health?

My advice to patients is to maintain a healthy lifestyle, exercise in moderation and maintain a healthy weight. Everything in moderation.

23 August 2021

HK Medical Centre, Fairfield’s Courtney Daley is new to practice nursing and loving her role learning about and caring for her patients, and educating them about healthy habits and taking good care of themselves.

 

How long have you been a practice nurse and how long have you been working in the LGA you currently work in?

I am very new to the practice nurse community. I have currently been working as a practice nurse for four weeks but I have been working within Fairfield LGA for about a year.

 

When/why did you decide to pursue a career in nursing and specifically in primary care?

I don’t think I ever really decided to be a nurse. It was just something that I always wanted to do. I have always been a big science fan and found health and the human body fascinating so maybe that played a role in my career choice. I chose primary care as I want to expand my knowledge and experience through working in all different sections of the healthcare system.

 

Tell us about the role of nurses in primary care

I feel the role of nurses in primary care is based around education and observation. We are there to ensure all concerns and queries are answered in full to our patients. We complement the role of the GP by liaising with them regarding the patient’s condition, create care plans together and assist the GPs with procedures.

 

What do you love about nursing/what do you find most fulfilling about your role?

I love being a nurse as it has made me a much kinder, patient and confident person. I enjoy meeting different people from all kinds of backgrounds and learn about the life they have led themselves. I feel  every day, whether good or bad, is fulfilling for me. Every time I leave a shift I feel like I have accomplished something and hopefully made someone’s life a little bit better that day. I couldn’t imagine doing anything else.

 

What is your biggest challenge as a PN and how do you overcome this?

Personally my biggest challenge as a PN currently is the language barrier between myself and my patients but our helpful receptionists help assist with this. If you work as a team there aren’t many challenges.

 

Tell me about your ideal work day…

My ideal workday would be a mix of physical tasks I have to perform and mental tasks. This would ensure I am practising my clinical skills so as to improve such as dressings, vaccinations etc as well as mental tasks such as overlooking care plans, histories to improve my knowledge and critical thinking skills. I feel this variation in tasks throughout the day keeps me focused on my role.

 

What do you like to do in your spare time?

In my spare time I like to get outside with friends and do things like hiking, going to the beach, exploring. Unfortunately, with the current circumstances I have been unable to do these things but I started taking up reading again which passes the time.

 

Do you have any role models and why?

I don’t have any specific role model I look up to if I’m honest. Rather than modelling after a specific person I guess I remember moments or actions of someone and use those good qualities I see in my own professional/personal situations.

 

How do you help educate your patients about maintaining good health?

I assist in helping our patients with education via ensuring they fully understand what I am informing them about. For example, utilising our receptionists and the translation and interpreting service, providing written information such as fact/advice sheets and looking at the patient holistically. I encourage the patient to practice healthy habits and ensure they understand the risks of not taking care of themselves appropriately. Also, before they leave my care I ensure they are satisfied with my information and that any further questions are answered.