28 November 2022

Ref: SWSPHN-1042887

SWSPHN are seeking to commission a new lead agency/agencies to establish and deliver a headspace centre in Narellan and Edmondson Park. The new centres will complement other youth specific mental health services in the region commissioned by SWSPHN, such as headspace Campbelltown, Liverpool and Bankstown and ReFrame.

The Service model will align with headspace National’s Centre Service Model providing mental health, alcohol, and other drugs, physical and sexual health and vocational and educational support to young people (12-25 years) in the region, including alignment to the headspace National Trademark Licence Deed and headspace Model Integrity Framework.

It is expected that the new lead agency/agencies will undergo an establishment process between 1 April 2023 – 28 February 2024 and commence service delivery from 1 March 2024.

 

How to apply

Eligible organisations are invited to apply by completing the application form on Tenderlink no later than 5pm Tuesday, 17 January 2023 (Ref: SWSPHN-1042887).

Register or login to Tenderlink

 

Contact us

If you have any queries about this RFP, please contact us via the Tenderlink Forum. Questions will not be accepted via any other means, including email and phone. 
Queries accepted until 5pm Thursday, 12 January 2023.

19 October 2022

SWSPHN are seeking to commission an eligible organisation to establish and implement a holistic service which provides evidence-based support to young people 12-25 years old with or at risk of a severe mental illness. In the first phase, the service will act as a ‘step up’ for young people presenting at SWSPHN commissioned headspace and ReFrame who are at risk of or are experiencing a severe mental illness and are not receiving services commensurate with need. There is the opportunity through the phased approach to expand referral pathways to other services, including SWSLHD child and youth services, as well as self-referral.

 

Background

Currently SWSPHN commissions the Youth Enhanced Support Service YESS service in South Western Sydney which supports young people 12 – 25 years of age with, or at risk of severe mental illness. This service will come to a natural end in February 2023. As a result, SWSPHN will release a Request for Proposal (RFP) to commission a new primary mental health service for this cohort.

 

Service model

The commissioning of the new service for young people with, or at risk of, severe mental illness will present opportunities to refine the current service model and complement other youth specific mental health services in the region commissioned by SWSPHN, such as headspace and ReFrame.

The service model will be informed by previous consultations, co-design and evaluation where key service functions were identified as vital inclusions to the model including: navigation support adjunct to a hub and spoke model between three headspace sites and two ReFrame sites with the spokes providing a mixture of assertive outreach, in-reach to schools and home visits; formal service protocols that foster collaborative relationships between relevant stakeholders; and workforce capacity building and enhanced promotion.

 

Overview of procurement

SWSPHN is seeking to commission an eligible organisation to establish and implement a holistic service which provides evidence-based support to young people aged 12-25 years with, or at risk of, a severe mental illness.

In the first phase, the service will act as a ‘step up’ for young people presenting at SWSPHN commissioned headspace and ReFrame services who are at risk of, or are experiencing, a severe mental illness and are not receiving services commensurate with need. There is the opportunity through the phased approach to expand referral pathways to other services, including SWSLHD child and youth services as well as self-referral.

 

Indicative timeline:

Notice of Information (via Tenderlink)     18 October 2022 
RFP open   31 October 2022   
Last queries date    23 November 2022, 5pm   
RFP closing date  28 November 2022, 5pm   
Evaluation period  29 November 2022 – 19 December 2022   
Recommendation to SWSPHN board 23 February 2023   
Successful applicant notified    March 2023   
Commence Contract negotiations  March 2023 
Unsuccessful applicants notified    April 2023 

 

Tender closes 5pm Monday, 28 November 2022

Tender responses are accepted through Tenderlink. 

Interested parties are encouraged to register for SWSPHN’s Tender Portal to ensure they:

  • will receive email notifications when new procurement opportunities are published in relevant categories;
  • can download and view procurement documentation electronically; and
  • will be able to submit applications through the e-tender box facility.
Go to Tenderlink

 

20 July 2022

South Western Sydney PHN invites submissions for procurement of a Health Adult Mental Health Centre in Liverpool.

 

Background

Pop Up Service (in response to COVID-19)

Currently SWSPHN funds two Head to Health Pop Up Hubs which commenced operation on 6 September 2021 as part of the state-wide establishment of the Head to Health Pop up Service in response to COVID-19. These Pop-Up Hubs are located in Bankstown and Liverpool and are funded to December 2022.

A state-wide telephone Initial Assessment and Referral (IAR) service was also established and began operating on 6 September 2021. As at 1 July 2022, this service is available nationally by calling 1800 595 212.

www.headtohealth.gov.au/popup

 

Head to Health Centre and Satellite Network, and Telephone IAR Service

Through the 2021-22 Federal Budget, the Australian Government invested $487.2 million to stablish the Head to Health centre and satellite network of community-based adult mental health services which are delivered by multidisciplinary teams who will provide holistic, collaborative care. This includes funding for eight new Head to Health centres, 24 satellites embedded into existing primary care settings and ongoing funding for the initial eight sites announced as part of the 2019-20 Budget. The announcement also included funding for the central intake and assessment phone service which promotes consistent triage and enables warm transfer and referral to the most appropriate services, including Head to Health centres and satellites.

 

Procurement overview

The model of service will seek to address key gaps in the system by:

  1. Providing a highly visible and accessible entry point to services for people experiencing psychological distress, where all feel safe and welcomed.
  2. Offering assessment to match people to the services they need.
  3. Providing on the spot support, care and advice without needing referral, prior appointments or out of pocket cost. Every interaction should be with the intention of therapeutic benefit.
  4. Offering an episode of care model based on short to medium term multidisciplinary collaborative care, aimed at improving psychological wellbeing for people with moderate to high levels of mental health need, whose needs are not being met through other services.

Service Model for Head to Health Adult Mental Health Centres and Satellite Services – June 2021

Head to Health Adult Mental Health Centres | Head to Health

 

Request for Proposal release

Indicative timeline 

  • Tender open: Monday, 25 July 2022
  • Information session: Monday, 1 August 2022
  • Tender closure: Monday, 29 August, 5pm
  • Evaluation: September 2022
  • Recommendation to SWSPHN Board: Late October 2022
  • Contract negotiation: November 2022
  • Contract commencement: 1 December 2022
  • Service commencement: 1 May 2023

 

Tender Portal

This Request for Proposal will be released on SWSPHN’s tender portal, Tenderlink

Interested parties are encouraged to register for SWSPHNs Tender Portal to ensure they:

  • will receive email notifications when new procurement opportunities are published in relevant categories;
  • can download and view procurement documentation electronically; and
  • will be able to submit applications through the e-tender box facility.
Log in to Tenderlink

 

22 June 2022

Consumers, carers and aged care providers highlighted the issues, challenges and service gaps facing older people in South Western Sydney at SWSPHN’s series of four Local Health Forums held in May and June.

The inaugural forums gave participants the opportunity to:

  • Learn more about the focus and activities of South Western Sydney PHN
  • Learn about the Care Finder program, a Commonwealth-funded aged care initiative aimed at connecting local seniors to appropriate services
  • Share insights and perspectives which will guide the development of local, face-to-face supports to help older people navigate access to aged care services

A total of 86 locals participated in the face-to-face forums at Bankstown, Campbelltown, Warwick Farm and Mittagong, while an additional 50 people have so far provided their feedback through a survey.

Care Finder consultationSWSPHN is still working through the massive amount of community input, however, some of the suggestions from participants have highlighted the importance of:

  • GPs understanding and supporting the program
  • Needs of all diverse groups to be considered including access to bilingual staff and culturally appropriate services
  • Collaborating with local councils, religious groups and other community organisations
  • Integration of Care Finder program with health, aged care and other systems

Once community consultation has been finalised, SWSPHN will open a tender process for service providers, with service delivery expected to begin in January next year.

Save the date! 

Local Health Forums are a new opportunity for exploring service and health needs gaps in our community. Forums will be held twice yearly in each location, focusing on a different topic event round, and the next round of forums start in August and will focus on the assessing the health needs of our region. Keep an eye on HealthChat for event booking details 

Forum dates:

Wednesday, 17 August, Campbelltown/Camden at Rydges, Campbelltown.

Thursday, 1 September, Bankstown, at Bankstown Library

Wednesday, 7 September, Fairfield/Liverpool event, at Holiday Inn, Warwick Farm

Wednesday 14 September, Southern Highlands event, at Mittagong RSL Club

09 December 2021

SWSPHN will open a Lead Organisation Request for Proposal for its Credentialed Mental Health Nurse Service from the week starting Monday 14 December.

The Lead Organisation will be responsible for overseeing the Credentialed Mental Health Nurse Service including engaging the Credentialed Mental Health Nurses.

The Request for Proposal will be available until 1 February 2021 via Tenderlink. Please register with Tenderlink to access the Tender and attachments when it becomes available:

 Tenderlink Portal

A pre-recorded briefing session will be made available on Tenderlink following the release date and will be accepted via the Tenderlink forum.

29 October 2020

The use of data provides SWSPHN with an evidence-based understanding of our community’s health needs and is vital to our work commissioning services to address the gaps and inequalities in service provision in our region.

In early 2020, we became a pilot PHN for Primary Health Insights (PHI), a project led by the Western Australian Primary Health Alliance and built by Aginic, to develop a platform PHNs can use to secure, store, manage and analyse their healthcare data.

 

What is PHI?

The PHI platform is a cloud-based solution which will provide participating PHNs with a ‘secure box’ to store their data and to control who has access to that data.

PHI will also provide a ‘common zone’ with restricted access which will allow PHNs to collaborate – sharing data, resources and skills. The common zone will also provide a secure and efficient environment for external data sources such as the Australian Institute of Health and Welfare and the Australian Bureau of Statistics to share their data.

 

What is SWSPHN’s role in the development of PHI?

SWSPHN’s participation in the project has provided an opportunity for input into how the platform is being built and to aid in quality assurance as each element of the platform is built. During the past six months we have been testing PHI and providing feedback on behalf of other PHNs. On 30 September we also participated in a PHN CEO Showcase to outline the benefits of PHI we’ve seen as the platform was being built.

 

Why is PHI important?

PHI will provide PHNs with access to a sophisticated data storage and analytical solution which wouldn’t have been possible without the benefit of having multiple parties contribute to the costs.

It will improve collaboration between PHNs and may assist in access to important deidentified data from external data sources because of increased confidence in data security.

Internally, our participation in the PHI project has also provided an opportunity for a review of our data governance processes and for our staff to be trained in building those processes.

PHI will mean our data processes are far more automated, ensuring if an error occurs it can be systematically retraced. These efficiencies will also allow our staff more time and resources to develop insights for data-driven decisions.

 

How will PHI benefit our community?

The benefits of PHI to our community are three-fold.

PHI will assist in identifying specific health needs in our region, ensuring a more targeted approach to commissioning services. It will enhance our population health planning, facilitating integrated care by showing a clearer picture of the health system and what’s currently missing. PHI will support service providers, specifically primary care, to better understand the needs of their community.

 

Where is it at?

After six months of rigorous testing, the core functionality of PHI is complete. We will continue testing throughout the next month to add extra value to the platform before other PHNs are onboarded. During the past week, 25 PHNs have signed onto PHI.

 

Where to from here?

PHNs will be onboarded over the next six months. The onboarding process includes a data governance audit at each PHN with a minimum data governance level required before data is moved across to the platform. Staff upskilling activities are also part of the onboarding process. PHN staff will have access to a learning management system which has a variety of different off-the-shelf training modules from Microsoft and other customised training modules specific to the PHI platform.

SWSPHN will continue to keep you updated on PHI and how we’re using the platform to improve the health outcomes of our community.

To find out more about the project, email Luke.Arnold@swsphn.com.au

31 August 2020

SWSPHN has commissioned a telemedicine service, My Emergency Doctor, to provide our region’s residents with convenient access to emergency specialist care in the after hours period. ‘After hours’ is defined as:

  • before 8am and after 6pm on weekdays;
  • before 8am and after 12pm on Saturdays; and
  • all day Sundays and public holidays.

My Emergency Doctor is provided at no cost to patients outside regular practice opening hours and aims to complement care provided by GPs. Calls made outside these hours will incur a fee.

 

What does the service cover?

My Emergency Doctor covers acute medical conditions when a patient’s regular GP is not available after hours, and if they are unsure if they should attend a hospital Emergency Department (ED) or the nearest ED is not easily accessible.

 

How is it accessed?

The service can be accessed via phone or a smart device app, available on the App Store or Google Play, and is delivered by specialist emergency physicians who are Fellows of the Australasian College for Emergency Medicine (FACEMs).

 

Features and benefits

My Emergency Doctor works in collaboration with the patient’s regular care provider. Providing patient consent is given, the GP will receive a post-consultation summary that outlines the assessment, diagnosis, and treatment plan and case outcome.

Additionally, My Emergency Doctor can support consultations in multiple languages via The Translating and Interpreting Service (TIS National). Patients or their carers will need to be able to communicate the language for which they a translator, their return contact phone number and Medicare card number in English.

 

What should I do?

GPs are encouraged to share the dedicated SWSPHN My Emergency Doctor hotline number and website link with patients who may want to use the service when their regular GP is closed.

The website link outlines how to use the service, including instructions on how to use the phone service or download the My Emergency Dr app using eligible residential post codes.

 

How do I find out more?

Practices should contact SWSPHN if they’d like to have printed information brochures available at their practice.

In the event a video connection to the My Emergency Dr app cannot be made, telephone connection is available by calling 1800 001 033.

Please note this service is not a replacement for 000 – if the patient is unconscious, has chest pain, difficulty breathing, uncontrolled bleeding or has been in a major accident, please dial 000.

To find more information

30 March 2020

As of today (1 April 2020), people requiring support for their severe and persistent mental illness can now receive services under the SWSPHN commissioned You in Mind program delivered by One Door Mental Health and Community Links Wellbeing. These changes do not apply to You in Mind services delivered by Connection Emotion Reflection.

Due to these changes, the Connect for Wellness program delivered by Wellways will cease to accept referrals. Previous clients of Connect for Wellness will be transitioned into the You in Mind Program through a warm handover process.

To find out more.

As of 1 April 2020, people requiring support for their severe and persistent mental illness can now receive services under the SWSPHN commissioned You in Mind program delivered by One Door Mental Health and Community Links Wellbeing. These changes do not apply to You in Mind services delivered by Connection Emotion Reflection.

Due to these changes, the Connect for Wellness program delivered by Wellways will cease to accept referrals. Previous clients of Connect for Wellness will be transitioned into the You in Mind Program through a warm handover process.

You in Mind will provide psychological therapies for people who are part of one of the following eligible groups:

  • Experiencing a mild to moderate mental illness and identify as one of these populations:
    • Aboriginal and Torres Strait Islander
    • Culturally and Linguistically Diverse groups
    • Residents of Claymore, Airds and the 2168 postcode
    • People living in Wollondilly and Wingecarribee with barriers to using Better Access (Medicare) services
    • LGBTQAI+
    • Older people
    • Financial disadvantaged
    • Perinatal depression

OR

  • Experiencing a severe and persistent mental illness

Psychological therapies are delivered by mental health professionals and are matched to the person’s mental health needs (short and medium-term clinical supports). 

For current referrals relating to Connect for Wellness please contact Wellways directly at connectforwellness@wellways.org or call 4666 0512. If you have referred patients to Connect for Wellness and they are currently engaged in the program, you will receive a separate communication from Wellways.

For all SWSPHN referral and intake enquiries please contact SWSPHN Mental Health Intake Line on 1300 797 746.

27 March 2020

The Australian Government shifted the way primary healthcare services are planned for and funded at the regional level with the establishment of Primary Health Networks, which commission, rather than deliver services as Medical Locals once did.

Commissioning is an innovative way of addressing the gaps and inequalities in health services in regions across the country, including South Western Sydney, providing the flexibility to adapt to local needs and drive sustainable change in the health system.

It requires a robust understanding of our region’s health needs, and strong engagement with consumers and service providers to develop and implement new models of care that improve health outcomes.

At SWSPHN, we are now in our fourth year as a commissioning organisation, and are continuing to develop stronger relationships with stakeholders and deliver enhanced services to meet the health needs of our community.

Through our commissioning process, we strategically plan, procure services, and monitor and evaluate those services. This is done in a continuous quality loop linking the evaluation of current services’ success in improving the health of our community to planning for the next cycle of services.

We commission services to address gaps in mental health, alcohol and other drugs, Aboriginal and Torres Strait Islander health, integrated health including diabetes, hepatitis C, antenatal shared care and palliative care services, and access to after-hours GP care.

SWSPHN managed 68 contracts in the last financial year, which supported 4,101 unique mental health clients across 27,541 sessions and 1,670 unique drug and alcohol clients on 8,432 occasions.

We have been focussing on developing stronger relationships with, and building the capacity of, our service providers. A key way we are doing this is through the co-design of services. Co-design gives those who do, or will provide a service, and those who use, or will use a service, a voice in the development of that service.

We have also been enhancing services by simplifying processes, modifying and improving existing services in response to what we’ve learned during the previous year, and increasing service delivery to better meet our community’s needs.

This year we have an even stronger focus on outcomes-based commissioning by leveraging data visualisation tools like Qlik Sense to more effectively measure the impacts, and drive further improvements in our services, so residents and patients achieve better health outcomes.