Aim of meeting:
Equip participants with skills to communicate effectively, manage emotions and support constructive resolution of conflict.
Learning outcomes:
- Use effective communication techniques to have constructive conversations about conflict with involved parties.
- Identify and manage emotions and behaviours that contribute to conflict, including their own responses.
- Apply relationship-based strategies to support parties to resolve conflict collaboratively.
Presented by:
Katherine Robertson
National Mediations Manager, Wise Workplace Training
Facilitated by:
Jana Akrmanova
Practice Advancement Officer, SWSPHN
PM CPD – Effective communication and conflict resolution in the workplace
Equip participants with skills to communicate effectively, manage emotions and support constructive resolution of conflict.
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The William Inglis Hotel, Warwick Farm