10 July 2024

SWSPHN Director of Innovation and Partnerships, Kristen Short, joined representatives from MyHealth, and Federal MPs Jason Clare and Tony Burke to tour the new Medicare Bankstown Urgent Care Clinic (UCC) on Tuesday, 9 July – the latest state-funded Urgent Care Service to transition to a federally-funded UCC.

Bankstown UCC is the third UCC to open in our region with sites at Campbelltown and Liverpool also open seven days a week, from 8am to 8pm, for non-life-threatening conditions, with no appointment needed.

The clinics provide care for urgent health conditions which cannot wait for a patient’s usual GP but do not require emergency department attention, including broken bones, wounds, minor burns and infections and illnesses such as urinary tract infections and gastroenteritis.

A fourth Medicare UCC for our region will open in Fairfield, with general practices in the LGA invited to submit a Request for Proposal (RFP) to establish the service. The RFP will close on Monday, 22 July at 10am. Find out more

The Medicare UCCs are completely bulk billed, meaning more people can access high-quality care quickly, at no cost. The clinics aim to take pressure off the state’s busy emergency departments.

Bankstown Medicare UCC is located at Bankstown Medical and Dental Centre, 67 Rickard Road, Bankstown.

Find out more about UCCs

19 June 2024

Dr Keith McDonald PhD and Health Minister Mark Butler.

Federal Health Minister Mark Butler joined McMahon MP Chris Bowen, SWSPHN CEO Dr Keith McDonald PhD, primary carers and community members to announce plans to boost urgent GP care in the city by establishing a Medicare Urgent Care Clinic in Fairfield. Read more

A Request for Proposal to establish the second Medicare Urgent Care Clinic in our region will open tomorrow. The first was established in Campbelltown in December 2023. Read more

Practices in the Fairfield Local Government Area will receive an email from SWSPHN tomorrow afternoon with details on how to submit your RFP response and of an information session which will be held next Wednesday at 5pm.

Mr Butler also announced the existing state-run Liverpool Urgent Care Service will transition to a Medicare UCC from 1 July, ensuring a national approach to reducing the number of people attending emergency departments for urgent, but non-life threatening, conditions.

The centres give locals access to care seven days a week, over extended hours, with no appointment required. Importantly, the clinics will be completely bulk billed meaning more people can access high-quality care quickly, at no cost.

The Fairfield region was chosen in consultation with the NSW Government to help meet the needs of the local community and ease pressure on Fairfield Hospital. Both clinics will provide treatment for a range of urgent, but not life-threatening conditions, such as sprains, infections or cuts. Read more about Urgent Care

The state-run Urgent Care Services at Gregory Hills and Bankstown will continue to deliver care in their communities. Read more

23 May 2024

This winter, if you feel ill with flu, COVID-19 or RSV symptoms and think you should seek help, here’s what to do.

 

Speak to your GP

Your regular GP should be the first contact when you feel ill. Your GP will know your medical history and is best placed to know what interventions may be needed. To avoid public places while you are potentially infectious, see if your GP offers telehealth appointments. If you must leave your home, please wear a facemask.

 

Call healthdirect

Call healthdirect if your regular GP isn’t available. Healthdirect is a 24-hour health advice service.

When you call the healthdirect helpline you speak to a nurse about your symptoms and what to do next. If the nurse decides you should seek medical care, they may make an appointment with an Urgent Care Service on your behalf. The nurse may help you find a convenient pharmacy or recommend a GP practice if you don’t have a regular doctor.

Call healthdirect on 1800 022 222

 

Call Triple Zero (000) or go to your nearest hospital emergency department if you think your illness may be life-threatening and need immediate medical attention.

 

Are your vaccinations up-to-date?

Protect yourself and your family from influenza (flu) so you can keep doing the things you love this winter. To lower your chance of getting seriously ill from COVID-19 or the flu, make sure your vaccinations are current. You can get both the flu and COVID vaccines on the same day.

Flu vaccine

The annual flu vaccine is recommended for everyone aged six months or over and is free for some people under the National Immunisation Program. These people include:

  • children aged six months to five years
  • adults aged 65 years and over
  • Pregnant women
  • First Nations people aged six months or older
  • people with identified medical risk conditions

Speak to your GP or pharmacist, or find and book a flu vaccine service through healthdirect:
Book your flu vaccine

 

COVID-19 booster

(immunocompromised) are eligible to receive a booster dose every six months. Adults (over 18 years) may get a booster dose every 12 months. Children aged between 5 and 17 who have a very weak immune system are also eligible to receive a booster dose every 12 months.  COVID-19 vaccination is free for everyone living in Australia. The vaccine is available at many GP practices and pharmacies.

Check when you received your last vaccination through My Health Record or Medicare.

My Health Record

Medicare

 

Check your eligibility for a COVID-19 vaccine using the Department of Health and Aged Care eligibility checker.

COVID-19 Booster Eligibility Checker 

 

To arrange your booster, speak to your GP or visit the healthdirect COVID-19 vaccine clinic finder.

Healthdirect Service Finder 

 

Identify symptoms and reduce your risk

Find a flu factsheet in your language

A to help you identify symptoms and reduce your risk of catching the flu this season is available from the NSW Health website:

English 

Arabic 

Chinese (Simplified) 

Farsi 

Nepali

Vietnamese

Influenza fact sheet – Fact sheets (nsw.gov.au)

 

Find latest information on COVID-19

Information to help you identify symptoms and reduce your risk of catching COVID-19 this season is available from the NSW Government website:
NSW Government – Protect yourself from COVID-19

 

Read more about respiratory illnesses like flu, COVID-19 and RSV on the NSW Health website.

health.nsw.gov.au/respiratory

23 May 2024

SWSPHN’s CEO, Dr Keith McDonald PhD, and Primary Care Workforce Manager Bianca Lean, joined State Health Minister Ryan Park at the official opening of the Urgent Care Service (UCS) at Gregory Hills this morning (Thursday, 23 May).

The Gregory Hills UCS is a partnership between NSW Health and SWSPHN.

It is one of four urgent care centres in South Western Sydney – with others located at Bankstown, Liverpool and Campbelltown – aiming to take pressure off our region’s busy hospital emergency departments.

Dr McDonald joined Minister Park, South Western Sydney Local Health District Chief Executive Sonia Marshall, Camden MP Sally Quinnell, principal GPs Dr Ben Touma and Dr Atifa Khan, and other staff at My Family Health Medical Centre which is delivering the service, on a tour of the service’s facilities.

They also chatted about the importance of the service to the rapidly expanding and diverse local community.

Find out about accessing urgent care
04 April 2024

State Health Minister Ryan Park emphasised the importance of Urgent Care Services in “taking pressure off busy emergency departments”, at this morning’s official opening of the Liverpool Urgent Care Service.

SWSPHN’s Director of Planning and Performance, Amy Prince, joined the celebration, along with South Western Sydney Local Health District’s Sonia Marshall, Liverpool MP Charishma Kaliyanda, representatives from healthdirect, Myhealth, Medibank, Myhealth Medical Centre Liverpool staff and a local family with newborn twins who’ve already used the service.

The new service is one of four new urgent care centres our community can access for healthcare which is urgent, but not life threatening including minor fractures and sprains, mild burns, and minor eye and ear problems.

Find out how to access urgent medical care

 
 
14 March 2024

Urgent care services (NSW Gov) available at Bankstown, Gregory Hills and Liverpool. A Medicare Urgent Care Clinic is available at Campbelltown.A new level of healthcare, which aims to reduce the stresses on hospital emergency departments, is now available throughout South Western Sydney. The following services have commenced at Bankstown, Campbelltown, Gregory Hills and Liverpool.

 

Campbelltown

Medicare Urgent Care Clinic

Located at Campbelltown Medical & Dental Centre, 296 Queen Street, Campbelltown.
Open 7 days a week 8am-8pm.
Walk-ins and online appoints available.

*Free for Medicare card holders and community-based asylum seekers.

Find out more

 

Gregory Hills

Urgent Care Service

Located at My family Health Gregory Hills, 3 Rodeo Road, Gregory Hills.
By appointment through healthdirect or GP referral only.
Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

Liverpool

Urgent Care Service

Located at MyHealth Liverpool, Level 2 (next to Commonwealth Bank), Liverpool Westfield.
By appointment through healthdirect or GP referral only.
 Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

Bankstown

Urgent Care Service

Located at Bankstown Medical and Dental Centre (ForHealth), 67 Rickard Road, Bankstown.
By appointment through healthdirect or GP referral only.
Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

When to seek urgent care

Urgent care is for when it’s urgent, but not an emergency. 
Such as:

  • minor infections
  • minor fractures, sprains, sports injuries and neck and back pain
  • urinary tract infections (UTIs)
  • sexually transmitted infections (STIs)
  • minor cuts
  • insect bites and rashes
  • minor eye and ear problems
  • respiratory illness
  • gastroenteritis
  • mild burns

If you are unsure where to go call healthdirect on 1800 022 222.

06 February 2024

Your patients can now access Urgent Care Services (UCS) in Liverpool, Bankstown and Gregory Hills for one-off care outside of normal hours.

Urgent Care Services are intended to complement the role of primary care providers by providing short-term, episodic care for urgent conditions which are not immediately life-threatening but should not be left untreated.

Treatment is free for all Medicare eligible card holders.

The new services are open seven days a week (including public holidays) from 8am to 8pm and use a ‘single front door’ approach, with patient triage and appointments managed through Healthdirect on 1800 022 222.

However, the services will not turn away walk-in appointments.

If you have questions about patient suitability or referrals, please contact the UCSs directly via the dedicated clinician-only (not for public use) phone lines:

For people who have a regular GP or are a MyMedicare patient registered with a particular general practice, information about their use of an UCS and the treatment they received can be securely provided to you for any required follow-up care.

What care is provided through a UCS?

The UCSs are equipped to treat conditions including:

  • minor illnesses, including respiratory illness, gastrointestinal illness, urinary tract infections, mental health and sexually transmitted infections
  • minor injuries including closed fractures, simple lacerations, simple eye injuries and minor burns

The UCSs are equipped to provide the following procedures:

  • acute wound management including gluing, suturing, and dressings (eg minor burns)
  • incision and drainage of abscesses
  • basic fracture management
  • intravenous cannula insertion to allow for iv antibiotics and iv therapy
  • urinary catheter management, and changes for males and females
  • removal of foreign bodies (eg from ear, nose, limbs)

What care is not provided through a UCS?

  • on-going chronic disease care including chronic disease care plans or health assessments
  • pre-employment or training Medical Officers, GP mental healthcare plans, routine antenatal care or routine vaccinations of childhood and adulthood or travel-related vaccines
  • potentially life-threatening problems (such as cardiac chest pain, severe shortness of breath or altered conscious state) or managing labour and birth. However, the UCS has the capacity to identify and manage these problems should patients present with them

What can your patient expect when calling Healthdirect?

Callers speak with a registered nurse who asks a series of questions about their condition and then guides them to the care they need.

The Healthdirect nurse can:

  • connect the patient with a health expert by phone or video call
  • book the patient an appointment at the UCS
  • connect the patient with other appropriate, locally available healthcare, including the patient’s usual GP
  • call the patient an ambulance or direct them to the nearest emergency department if their situation is an emergency

Is extra support available to your patient?

  • for interpreter services, call TIS on 131 450 and ask for Healthdirect
  • for hearing or speech support, visit the National Relay Service website, choose a relay method which works for you and ask for Healthdirect
  • for people who have other support needs, patients should tell the Healthdirect nurse who answers their call 

Medicare Urgent Care Centres

The NSW Government-funded UCS are intended to complement the Australian Government-funded, bulk billed Medicare Urgent Care Centres (UCC), one of which opened in Campbelltown in December.

Access to the UCC differs from the NSW-funded UCS’ in that you don’t need to make an appointment. You can walk in and wait to be seen. 

The Campbelltown Medicare Urgent Care Clinic is at Campbelltown Medical and Dental Centre, 296 Queen Street, Campbelltown. The clinic is open 8am to 6pm, seven days a week.

Visit our webpage to find out more about Urgent Care Services.

The Urgent Care Services are a collaboration between NSW Health and South Western Sydney Primary Health Network.

05 February 2024

The communities of Liverpool, Bankstown and Camden now have greater access to advice and treatment for their urgent healthcare needs without having to wait at a busy hospital emergency department.

NSW Government-funded Urgent Care Services (UCS) have opened at Liverpool, Bankstown and Gregory Hills providing one-off care for urgent healthcare needs which are not life-threatening and is safe to provide in a healthcare setting outside of an emergency department.

The services are a collaboration between NSW Health and SWSPHN.

SWSPHN Chief Executive Officer, Dr Keith McDonald PhD, welcomed the opening of the local UCS’.

Dr McDonald said the services were intended to complement the role of GPs by providing short-term, episodic care for urgent, non life-threatening conditions, while also relieving pressure on already stretched emergency departments.

“If your GP is closed or you can’t get an appointment, and your condition cannot wait until you can see your regular GP, you can call Healthdirect for advice on accessing appropriate care,” he said.

“Urgent Care Services can treat minor illnesses like gastrointestinal illness or urinary tract infections; minor injuries like closed fractures or simple lacerations; and procedures like suturing, drainage of abscesses and basic fracture management.

“The services mean our community can get the care they need without having to wait in an emergency department, and allow our busy emergency departments to focus on the most critically ill or injured patients.”

The NSW Government has committed $124 million in funding over two years to deliver 25 Urgent Care Services across NSW by 30 June 2025.

Treatment is free for all Medicare eligible card holders.

The new services are open seven days a week (including public holidays) from 8am to 8pm.

Residents can access the services by calling Healthdirect for free, anytime on 1800 022 222.

Callers speak with a registered nurse who asks a series of questions about their condition and then guides them to the care they need (for interpreter services, call TIS on 131 450 and ask for Healthdirect).

The Healthdirect nurse can:

  • connect the patient with a health expert by phone or video call
  • book the patient an appointment at a local Urgent Care Service
  • connect the patient with other appropriate, locally available healthcare, including the patient’s usual GP
  • call the patient an ambulance or direct them to the nearest emergency department if their situation is an emergency

For more information about Urgent Care Services, visit health.nsw.gov.au

18 December 2023

There are many after hours healthcare services available to your patients when your practice is closed, including the new Campbelltown Medicare Urgent Care Clinic (Medicare UCC).

Residents of Campbelltown and surrounding areas needing immediate medical care for non-life threatening conditions, can visit the Medicare UCC at Campbelltown Medical and Dental Centre, 296 Queen Street.

Centrally located across from Campbelltown Mall, the UCC offers free (bulk-billed) care from 8am to 6pm, seven days a week, including public holidays, with no appointment required.

Some common illnesses or injuries which receive priority care include:

  • lacerations/cuts requiring stitches
  • basic fracture management and sprains
  • minor burns
  • rashes
  • urinary tract infections
  • insect and animal bites
  • respiratory conditions
  • ENT infections
  • gastroenteritis
  • deep vein thrombosis

Patients can book online, call 4637 2355 or just walk-in.

If your patients would like information about their other after hours healthcare options or the Healthdirect Service Finder, please direct them to our website, and help keep the hospital emergency room for emergencies only.

14 December 2023

Urgent medical care clinics make it easier for you and your family to access bulk billed, urgent healthcare.

The clinics are bulk billed and open extended hours, seven days a week.

Urgent Care Clinics/Services help you avoid a visit to the hospital emergency department, which in turn reduces pressure on our hospitals, allowing them to focus on higher urgency and life-threatening conditions.

So, what is the difference between urgent, general, and emergency or life-threatening care?

 

Urgent care – NEW

Urgent care is when you need medical attention for an illness or injury which can be managed without a trip to the emergency department but cannot wait for a regular appointment with your regular GP.

You can visit an Urgent Care Clinic/Service for things like minor fractures, sprains, minor infections, respiratory illnesses, mild burns, severe stomach pains or urinary tract infections.
There are four urgent care locations in South Western Sydney, at Bankstown, Campbelltown, Gregory Hills and Liverpool.

Medicare Urgent Care Clinic – Campbelltown

Urgent Care Service – Bankstown, Gregory Hills, Liverpool

 

Emergency care

Triple 000 graphic depicting icons for ambulance, police and fire.Emergency or life-threatening illnesses or injuries require immediate medical attention at an emergency department or hospital. This includes things like chest pain, breathing difficulties, severe burns, poisoning, loss of feeling and seizures.

If you or a loved one has a life-threatening injury or illness, do not attend an urgent care service. Call Triple Zero (000) or go to your nearest emergency department.

 

General care

Your local GP is your first point of contact for non-urgent, routine and preventative healthcare.

For example, diagnosis and treatment of a wide range of diseases and illnesses, general screening and health checks, vaccinations and prescriptions, mental health advice, family planning advice, and referrals for tests, scans or specialist care.

Book an appoint with your regular GP or visit the healthdirect service finder to find a GP service.

Healthdirect Service Finder

 

 

For more information:

Accessing urgent medical care | South Western Sydney PHN (swsphn.com.au)

Medicare Urgent Care Clinic | South Western Sydney PHN (swsphn.com.au)

Urgent Care Services | South Western Sydney PHN (swsphn.com.au)