04 April 2024

State Health Minister Ryan Park emphasised the importance of Urgent Care Services in “taking pressure off busy emergency departments”, at this morning’s official opening of the Liverpool Urgent Care Service.

SWSPHN’s Director of Planning and Performance, Amy Prince, joined the celebration, along with South Western Sydney Local Health District’s Sonia Marshall, Liverpool MP Charishma Kaliyanda, representatives from healthdirect, Myhealth, Medibank, Myhealth Medical Centre Liverpool staff and a local family with newborn twins who’ve already used the service.

The new service is one of four new urgent care centres our community can access for healthcare which is urgent, but not life threatening including minor fractures and sprains, mild burns, and minor eye and ear problems.

Find out how to access urgent medical care

 
 
14 March 2024

Urgent care services (NSW Gov) available at Bankstown, Gregory Hills and Liverpool. A Medicare Urgent Care Clinic is available at Campbelltown.A new level of healthcare, which aims to reduce the stresses on hospital emergency departments, is now available throughout South Western Sydney. The following services have commenced at Bankstown, Campbelltown, Gregory Hills and Liverpool.

 

Campbelltown

Medicare Urgent Care Clinic

Located at Campbelltown Medical & Dental Centre, 296 Queen Street, Campbelltown.
Open 7 days a week 8am-8pm.
Walk-ins and online appoints available.

*Free for Medicare card holders and community-based asylum seekers.

Find out more

 

Gregory Hills

Urgent Care Service

Located at My family Health Gregory Hills, 3 Rodeo Road, Gregory Hills.
By appointment through healthdirect or GP referral only.
Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

Liverpool

Urgent Care Service

Located at MyHealth Liverpool, Level 2 (next to Commonwealth Bank), Liverpool Westfield.
By appointment through healthdirect or GP referral only.
 Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

Bankstown

Urgent Care Service

Located at Bankstown Medical and Dental Centre (ForHealth), 67 Rickard Road, Bankstown.
By appointment through healthdirect or GP referral only.
Open 7 days a week 8am-8pm, including on public holidays.

Call healthdirect on 1800 022 222 to speak to a nurse who will determine your need for urgent care and make an appointment on your behalf. The nurse will confirm your appointment time and address.

*Free for Medicare card holders and community-based asylum seekers.

Read more at NSW Health

 

When to seek urgent care

Urgent care is for when it’s urgent, but not an emergency. 
Such as:

  • minor infections
  • minor fractures, sprains, sports injuries and neck and back pain
  • urinary tract infections (UTIs)
  • sexually transmitted infections (STIs)
  • minor cuts
  • insect bites and rashes
  • minor eye and ear problems
  • respiratory illness
  • gastroenteritis
  • mild burns

If you are unsure where to go call healthdirect on 1800 022 222.

06 February 2024

Your patients can now access Urgent Care Services (UCS) in Liverpool, Bankstown and Gregory Hills for one-off care outside of normal hours.

Urgent Care Services are intended to complement the role of primary care providers by providing short-term, episodic care for urgent conditions which are not immediately life-threatening but should not be left untreated.

Treatment is free for all Medicare eligible card holders.

The new services are open seven days a week (including public holidays) from 8am to 8pm and use a ‘single front door’ approach, with patient triage and appointments managed through Healthdirect on 1800 022 222.

However, the services will not turn away walk-in appointments.

If you have questions about patient suitability or referrals, please contact the UCSs directly via the dedicated clinician-only (not for public use) phone lines:

For people who have a regular GP or are a MyMedicare patient registered with a particular general practice, information about their use of an UCS and the treatment they received can be securely provided to you for any required follow-up care.

What care is provided through a UCS?

The UCSs are equipped to treat conditions including:

  • minor illnesses, including respiratory illness, gastrointestinal illness, urinary tract infections, mental health and sexually transmitted infections
  • minor injuries including closed fractures, simple lacerations, simple eye injuries and minor burns

The UCSs are equipped to provide the following procedures:

  • acute wound management including gluing, suturing, and dressings (eg minor burns)
  • incision and drainage of abscesses
  • basic fracture management
  • intravenous cannula insertion to allow for iv antibiotics and iv therapy
  • urinary catheter management, and changes for males and females
  • removal of foreign bodies (eg from ear, nose, limbs)

What care is not provided through a UCS?

  • on-going chronic disease care including chronic disease care plans or health assessments
  • pre-employment or training Medical Officers, GP mental healthcare plans, routine antenatal care or routine vaccinations of childhood and adulthood or travel-related vaccines
  • potentially life-threatening problems (such as cardiac chest pain, severe shortness of breath or altered conscious state) or managing labour and birth. However, the UCS has the capacity to identify and manage these problems should patients present with them

What can your patient expect when calling Healthdirect?

Callers speak with a registered nurse who asks a series of questions about their condition and then guides them to the care they need.

The Healthdirect nurse can:

  • connect the patient with a health expert by phone or video call
  • book the patient an appointment at the UCS
  • connect the patient with other appropriate, locally available healthcare, including the patient’s usual GP
  • call the patient an ambulance or direct them to the nearest emergency department if their situation is an emergency

Is extra support available to your patient?

  • for interpreter services, call TIS on 131 450 and ask for Healthdirect
  • for hearing or speech support, visit the National Relay Service website, choose a relay method which works for you and ask for Healthdirect
  • for people who have other support needs, patients should tell the Healthdirect nurse who answers their call 

Medicare Urgent Care Centres

The NSW Government-funded UCS are intended to complement the Australian Government-funded, bulk billed Medicare Urgent Care Centres (UCC), one of which opened in Campbelltown in December.

Access to the UCC differs from the NSW-funded UCS’ in that you don’t need to make an appointment. You can walk in and wait to be seen. 

The Campbelltown Medicare Urgent Care Clinic is at Campbelltown Medical and Dental Centre, 296 Queen Street, Campbelltown. The clinic is open 8am to 6pm, seven days a week.

Visit our webpage to find out more about Urgent Care Services.

The Urgent Care Services are a collaboration between NSW Health and South Western Sydney Primary Health Network.

05 February 2024

The communities of Liverpool, Bankstown and Camden now have greater access to advice and treatment for their urgent healthcare needs without having to wait at a busy hospital emergency department.

NSW Government-funded Urgent Care Services (UCS) have opened at Liverpool, Bankstown and Gregory Hills providing one-off care for urgent healthcare needs which are not life-threatening and is safe to provide in a healthcare setting outside of an emergency department.

The services are a collaboration between NSW Health and SWSPHN.

SWSPHN Chief Executive Officer, Dr Keith McDonald PhD, welcomed the opening of the local UCS’.

Dr McDonald said the services were intended to complement the role of GPs by providing short-term, episodic care for urgent, non life-threatening conditions, while also relieving pressure on already stretched emergency departments.

“If your GP is closed or you can’t get an appointment, and your condition cannot wait until you can see your regular GP, you can call Healthdirect for advice on accessing appropriate care,” he said.

“Urgent Care Services can treat minor illnesses like gastrointestinal illness or urinary tract infections; minor injuries like closed fractures or simple lacerations; and procedures like suturing, drainage of abscesses and basic fracture management.

“The services mean our community can get the care they need without having to wait in an emergency department, and allow our busy emergency departments to focus on the most critically ill or injured patients.”

The NSW Government has committed $124 million in funding over two years to deliver 25 Urgent Care Services across NSW by 30 June 2025.

Treatment is free for all Medicare eligible card holders.

The new services are open seven days a week (including public holidays) from 8am to 8pm.

Residents can access the services by calling Healthdirect for free, anytime on 1800 022 222.

Callers speak with a registered nurse who asks a series of questions about their condition and then guides them to the care they need (for interpreter services, call TIS on 131 450 and ask for Healthdirect).

The Healthdirect nurse can:

  • connect the patient with a health expert by phone or video call
  • book the patient an appointment at a local Urgent Care Service
  • connect the patient with other appropriate, locally available healthcare, including the patient’s usual GP
  • call the patient an ambulance or direct them to the nearest emergency department if their situation is an emergency

For more information about Urgent Care Services, visit health.nsw.gov.au

18 December 2023

There are many after hours healthcare services available to your patients when your practice is closed, including the new Campbelltown Medicare Urgent Care Clinic (Medicare UCC).

Residents of Campbelltown and surrounding areas needing immediate medical care for non-life threatening conditions, can visit the Medicare UCC at Campbelltown Medical and Dental Centre, 296 Queen Street.

Centrally located across from Campbelltown Mall, the UCC offers free (bulk-billed) care from 8am to 6pm, seven days a week, including public holidays, with no appointment required.

Some common illnesses or injuries which receive priority care include:

  • lacerations/cuts requiring stitches
  • basic fracture management and sprains
  • minor burns
  • rashes
  • urinary tract infections
  • insect and animal bites
  • respiratory conditions
  • ENT infections
  • gastroenteritis
  • deep vein thrombosis

Patients can book online, call 4637 2355 or just walk-in.

If your patients would like information about their other after hours healthcare options or the Healthdirect Service Finder, please direct them to our website, and help keep the hospital emergency room for emergencies only.

14 December 2023

Urgent medical care clinics make it easier for you and your family to access bulk billed, urgent healthcare.

The clinics are bulk billed and open extended hours, seven days a week.

Urgent Care Clinics/Services help you avoid a visit to the hospital emergency department, which in turn reduces pressure on our hospitals, allowing them to focus on higher urgency and life-threatening conditions.

So, what is the difference between urgent, general, and emergency or life-threatening care?

 

Urgent care – NEW

Urgent care is when you need medical attention for an illness or injury which can be managed without a trip to the emergency department but cannot wait for a regular appointment with your regular GP.

You can visit an Urgent Care Clinic/Service for things like minor fractures, sprains, minor infections, respiratory illnesses, mild burns, severe stomach pains or urinary tract infections.
There are four urgent care locations in South Western Sydney, at Bankstown, Campbelltown, Gregory Hills and Liverpool.

Medicare Urgent Care Clinic – Campbelltown

Urgent Care Service – Bankstown, Gregory Hills, Liverpool

 

Emergency care

Triple 000 graphic depicting icons for ambulance, police and fire.Emergency or life-threatening illnesses or injuries require immediate medical attention at an emergency department or hospital. This includes things like chest pain, breathing difficulties, severe burns, poisoning, loss of feeling and seizures.

If you or a loved one has a life-threatening injury or illness, do not attend an urgent care service. Call Triple Zero (000) or go to your nearest emergency department.

 

General care

Your local GP is your first point of contact for non-urgent, routine and preventative healthcare.

For example, diagnosis and treatment of a wide range of diseases and illnesses, general screening and health checks, vaccinations and prescriptions, mental health advice, family planning advice, and referrals for tests, scans or specialist care.

Book an appoint with your regular GP or visit the healthdirect service finder to find a GP service.

Healthdirect Service Finder

 

 

For more information:

Accessing urgent medical care | South Western Sydney PHN (swsphn.com.au)

Medicare Urgent Care Clinic | South Western Sydney PHN (swsphn.com.au)

Urgent Care Services | South Western Sydney PHN (swsphn.com.au)

13 December 2023

Residents of Campbelltown and surrounding areas needing immediate medical care for non-life threatening conditions, can now walk in to the new Medicare Urgent Care Clinic (Medicare UCC) at Campbelltown Medical and Dental Centre, 296 Queen Street.

Centrally located across from Campbelltown Mall, the Urgent Care Clinic opened yesterday and offers free (bulk-billed) care from 8am to 6pm, seven days a week, including public holidays, with no appointment required.

The clinic provides care for urgent health conditions which cannot wait for your usual GP but do not require emergency department attention, including broken bones, wounds, minor burns and infections and illnesses such as urinary tract infections and gastroenteritis.

South Western Sydney PHN Chief Executive Officer, Dr Keith McDonald PhD, said the clinic gave the community better and more appropriate access to the healthcare that is right for them.

“The Urgent Care Clinic at Campbelltown Medical and Dental makes it easier for local residents to access high quality care from highly trained GPs and nurses while freeing up emergency departments to focus on life threatening emergencies,’’ Dr McDonald said.

“Local data shows up to a third of emergency department presentations in 2022 were triaged as category four or five meaning they were non-life threatening and could potentially be treated by a GP.

“Patients can walk-in without an appointment or referral, from 8am to 8pm – no need to wait in a hospital emergency department.”

The Medicare Urgent Care service will be delivered by ForHealth, who operate Campbelltown Medical and Dental.

ForHealth Director of Operations, Simon Taylor-Cross, said the Campbelltown site was the organisation’s sixth Medicare Urgent Care Clinic to open in NSW.

“It has been great to work in partnership with both state and federal governments to support the opening of a much-needed Medicare Urgent Care Clinic for the Campbelltown community,” Mr Taylor-Cross said.

“We have started to see the many benefits of this model across Australia with nine out of 10 patients highly recommending the service. Patients typically begin treatment within 35 minutes of their arrival and have no out-of-pocket costs.

“We look forward to continuing collaborative work within the community towards providing accessible, quality care.”

The commissioning and establishment of the Campbelltown Medicare Urgent Care Clinic involved close collaboration between South Western Sydney PHN, the Commonwealth and the NSW Government.

The clinic is one of the 14 Medicare UCCs across NSW located in Albury, Batemans Bay, Cessnock, Coffs Harbour, Gosford, Lake Haven, Lismore, Maroubra, Penrith, Rooty Hill, Tamworth, Westmead and Wollongong.

Read more about Medicare Urgent Care Clinics: Medicare Urgent Care Clinics | Australian Government Department of Health and Aged Care

Read more about Campbelltown Medicare UCC: Campbelltown Medicare Urgent Care Clinic | Open 7 Days | Free

 

L-R: ForHealth Director of Operations Simon Taylor-Cross, SWSPHN A/Director of Planning and Performance Domenic Zappia, Campbelltown Medical and Dental Centre manager Jackie Plasto, SWSLHD A/Chief Executive Sonia Marshall, Macarthur MP, Dr Michael Freelander and Dr Lahiruwan Somaratne at yesterday’s opening.

24 July 2023

Reminder: you can access services in South Western Sydney

After hours healthcare services are available for South Western Sydney residents.

If your condition is urgent and you can’t wait or are not able to see a doctor during opening hours, then consider using a SWSPHN-funded after hours healthcare service.

If you are experiencing a time-critical emergency and/or dealing with unconsciousness, chest pain, difficulty breathing, uncontrolled bleeding or a major accident, dial 000 immediately.

Where can you go to access these after hours healthcare services?

My Emergency Doctor

My Emergency Doctor is a free online doctor emergency service which operates 24 hours a day, seven days a week.

After hours include:

  • Weekdays – before 8am and after 6pm
  • Saturdays – before 8am after 12pm
  • Sundays and public holidays – all day

Visit the My Emergency Doctor website to connect online, or call 1800 001 003 to speak to a doctor.

Southern Highlands GP After Hours Service

Southern Highlands GP After Hours Service provides a free telephone service on weeknights, weekends and public holidays, and a GP After Hours Clinic in Bowral on Saturdays, Sundays and public holidays.

Visit their website www.shgpahs.com.au for details or call 4861 6433.

The national service Healthdirect also has handy tools to help connect you with a GP after hours.

Healthdirect Service Finder

Healthdirect Service finder helps you find medical practices that are open and within your area.

Healthdirect also provide free information and advice from trusted health professionals.

16 November 2022

NSW Health is seeking interest and models from general practices with capacity and capability to provide suitable urgent care services in line with the development of an urgent care system in NSW.

The South Western Sydney PHN has been asked by the NSW Health to coordinate the responses from interested general practices in our region and to prioritise these together with the South Western Sydney Local Health District (SWSLHD).

General practices are therefore invited to submit Expressions of Interest to South Western Sydney PHN to become one of 25 NSW Health Urgent Care Services (UCSs).

Urgent Care Services form part of a broader vision for an ‘urgent care system’ in NSW to ease pressure on EDs and improve access to urgent care options for patients. The Commonwealth Government’s 50 Urgent Care Centres, 13 of which are setting up in NSW, are part of this vision.

These services are expected to provide community-based, person-centred care to eligible patients with urgent, but non-life threatening, illnesses or injuries who would otherwise attend an emergency department for treatment. These are patients who are usually ED non-admitted triage categories 3, 4 and 5.

Application Pack Download these Frequently Asked Questions

Expressions of Interest close 5pm, Friday, 2 December and must be submitted to Bianca Lean, Priority Populations Coordinator.

For more information call 4632 3000 or email enquiries@swsphn.com.au


This article appeared in Practice Pulse on Wednesday, 9 November 2022. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.