Profile Archives | South Western Sydney PHN

03 June 2026

As a dedicated practice nurse at iFamily Medical Centre in Campbelltown, Sanjeshni Mudaliar enjoys the challenge of helping her patients take control of their health. And as a proud Fijian Indian she has a special interest in caring for her community.

How long have you been a practice nurse and how long have you been practising in South Western Sydney?

I have been working as a practice nurse in South Western Sydney for the past seven years.

When/why did you decide to pursue a career in nursing and specifically in primary care?

As a Fiji Indian, I graduated from Fiji School of Nursing in 2001 and worked as registered nurse for six years in the emergency ward of the hospital. I migrated to New Zealand in 2007 and completed further education. I worked as a community nurse, school nurse and general practice nurse there for 11 years. In 2019, I migrated to Australia and started working as a practice nurse. My knowledge and clinical skills have enhanced my pathway towards working as a primary care nurse.

Tell us about the role of nurses in primary care

As a practice nurse, I triage patients, conduct health assessments for children and adults and administer vaccines and other medications as required. I do wound care, spirometry, ECG and phlebotomy and assist doctors in minor procedures. I monitor and manage chronic conditions in preparing care plans and participating in the Quality Improvement in Primary Care program (QIPC). I do health promotion and education for patients and families. I also work in infection prevention and control, and assist in registrations, reminders and recalls for patient care.

What do you find most fulfilling about your role?

Nursing has been my passion since childhood. I love being a nurse which allows me to be part of the community and promote, educate and deliver healthcare to patients and families.

Tell me about your ideal workday?

My ideal workday begins with checking the patient’s appointment list for the day. As every day is not the same, I work according to what’s happening in the clinic and provide care as needed.

What do you love most about South Western Sydney?

South Western Sydney is a very convenient place to live. I have seen a lot of growth and development happening throughout the region. Also, the support and care provided by our local PHN team which enhances my nursing career.

What motivates you to work in our region?

I live and work locally. It is easy to access local shops, schools, the hospital and public transport.

Do you have any role models and why?

My role model is my best friend who is also a registered nurse working elsewhere. We share knowledge and encourage each other.

How do you help educate your patients about maintaining good health?

As a Fiji Indian nurse, I am always ready to advocate for the community and work with them for better health. I focus on health promotion and prevention using simple language so patients can understand the importance of health and wellbeing.

05 May 2026

As a GP at First Care Medical Centre in Bankstown, Dr Anju Aggarwal gets the chance to share her passion for educating the community every day. Her greatest satisfaction comes from building long‑term relationships with her patients and seeing their health improve under her care.

How long have you been a GP and how long have you been practising in the region?

I have been a medical practitioner for more than 30 years, with more than 25 years in general practice. I have worked in South Western Sydney for more than 15 years.

What prompted you to pursue a career as a GP?

I genuinely love my work and cannot imagine doing anything else. I often tell my family not to ask me about retirement because I enjoy my profession so much. As a child, I dreamed of adventurous careers like becoming a pilot and travelling the world, but when it came time to choose a path, my friends and I all chose medicine — and I have never looked back.

What do you love most about being a GP? What part of the job gives you the most satisfaction?

The greatest satisfaction comes from the long‑term relationships I build with patients, particularly those with chronic conditions. Seeing their happiness and improved wellbeing reminds me I have made a meaningful difference in their lives.

What do you think is the most important thing your practice contributes to your community?

I am deeply involved in community education through public forums and local group sessions. These cover topics such as women’s health, falls prevention and bone health. Group settings often help people feel more comfortable asking questions, which leads to better engagement and understanding.

What is it you love about South Western Sydney?

South Western Sydney is a diverse community with significant socio‑economic needs. Many residents face barriers to accessing specialist care, which means GPs play a crucial role in ensuring they receive appropriate support and follow‑up. I feel I can make a greater impact here.

What do you like to do in your spare time?

I am a classical dancer and enjoy painting when I have the time. I also regularly walk with a group of doctors — mostly GPs — which gives us the chance to catch up, debrief, and share ideas. It’s a wonderful source of support for all of us.

Do you have any role models and why?

I have been fortunate to have many role models throughout my life. My mother – a university mathematics professor – and my father – a solicitor – were early influences. I also had inspiring teachers at school, and during my general practice training I was guided by excellent supervisors who motivated and shaped me.

What advice do you give your patients about maintaining good health?

I offer three simple, practical pieces of advice. The first one is walk for at least 15 minutes a day. If 30 minutes feels too much, start with 15 — it often naturally becomes more. The second is to eat simply and make healthy choices. Prioritise vegetables and fruit, reduce carbohydrate intake such as rice and bread, and choose homemade meals over takeaway. Lastly, I advise my patients to spend time with like-minded people. Positive social connections are essential for good mental health.

This article appeared in Practice Pulse on Wednesday, 6 May 2026. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.

01 April 2026

Karen Cabacungan has been working as a practice nurse in Macquarie Fields for six years.

As a proud Filipino she is always ready to advocate for her community and work with them on their health journey.

How long have you been a practice nurse and how long have you been practising in South Western Sydney?

I have been a practice nurse for more than six years. I started at My Doctors Medical Centre in 2019, and this is my first role as a practice nurse in South Western Sydney.

When/why did you decide to pursue a career in nursing and specifically in primary care?

I became a registered nurse in the Philippines in 2010. I have always loved helping people, especially those in need. I worked in Saudi Arabia for three years in a paediatric ward, which made me love caring for children. When I moved to Australia, I chose primary care because I wanted to continue helping individuals and families in the community.

Tell us about the role of nurses in primary care.

Nurses in primary care play an important role in patient education, health promotion, chronic disease management and health assessments. We support doctors, provide preventive care and help patients understand how to manage their health better.

What do you love about nursing/what do you find most fulfilling about your role?

Nursing is my passion. I feel happy coming to work every day. I enjoy helping patients and seeing them improve their health. Working with supportive colleagues and good doctors also makes my role more fulfilling.

Tell me about your ideal work day?

My ideal work day is when the clinic runs smoothly. It is calm, organised and productive. I feel satisfied when I know I have helped patients and made a difference in their day.

What do you like to do in your spare time?

In my spare time, I attend webinars to learn more and improve my skills. I also enjoy relaxing at a coffee shop with my favourite skim mocha and almond croissant.

What do you love most about South Western Sydney?

I love the supportive community in South Western Sydney. The people are helpful and welcoming. I especially appreciate the support we receive for accreditation and clinic development.

What motivates you to work in our region?

It is very close to my home, which helps me balance work and family life. I also enjoy working daytime hours so I can spend time with my two children.

Do you have any role models and why?

My role models are my fellow Filipino nurses. They are hardworking, dedicated and passionate about their profession. I am proud to be part of that community.

How do you help educate your patients about maintaining good health?

I focus on health promotion and prevention. I explain things in simple terms and give practical advice about diet, exercise, screenings and lifestyle changes. My goal is to help patients understand their health and feel confident in managing it.

02 March 2026

Practice nurse Fiona Gorgis believes building long-term relationships with her patients is key to ensuring their health and wellbeing. Working out of both Carnes Hill and Prestons Medical Centres, the dedicated professional loves South Western Sydney’s strong sense of community and the opportunity it offers her to care for a diverse patient population.

How long have you been a practice nurse and how long have you been practising in South Western Sydney?

I have been working as a practice nurse for over two years in South Western Sydney. I began my nursing career at a medical centre in this region, where I continue to practise today.

When/why did you decide to pursue a career in nursing and specifically in primary care?

I decided to pursue a career in nursing, specifically in primary care, because I am a passionate individual who is committed to caring for patients within my community. I find great fulfilment in supporting those in need, building trust and meaningful connections, and developing friendly, professional relationships with my regular patients.

Being able to provide continuity of care and to be a familiar and supportive presence for patients makes them feel comfortable and confident in their care. Therefore, this role has further strengthened my dedication to primary care.

Tell us about the role of nurses in primary care

The role of nurses in primary care is to focus on prevention, chronic disease management and health promotion. It is my duty of care to uphold and maintain these key focus areas for my patients.

To fulfil these responsibilities, I provide essential first point-of-contact care, which includes health assessments, patient education, immunisations and ongoing support for individuals with chronic conditions.

Through building strong therapeutic relationships and delivering evidence-based care, nurses play a vital role in improving patient outcomes and enhancing the overall health of the community. By promoting early intervention and continuity of care, primary care nurses contribute significantly to reducing illness and supporting long-term wellbeing.

What do you love about nursing and what do you find most fulfilling about your role?

What I find most fulfilling about nursing is the opportunity to care for patients within my community and to make a positive difference in their lives. Nursing is an extremely rewarding profession, as it allows me to support individuals in times of need and contribute to their health and wellbeing.

I take great satisfaction in helping patients feel supported, informed, and cared for, and it brings me joy to see them become healthier and happier through the care I provide. Knowing my role has a meaningful impact on my patients’ lives is what motivates me and reinforces my passion for nursing.

Tell me about your ideal workday?

My ideal workday as a practice nurse begins with logging into my clinical systems and reviewing the appointment schedule to understand the patients booked for the day. I often manage a high volume of immunisations and wound dressings in the morning, and I prepare all necessary equipment for each patient prior to their appointment.

When time allows between consultations, I review patient records to identify those who are due or eligible for immunisations, health assessments and care plans, and I send recall and reminder notifications to support preventative care and maintain patient wellbeing.

I also register consenting patients with MyMedicare and ensure all clinical notes are accurately documented. I value working collaboratively with doctors and other healthcare professionals to ensure patients receive timely and effective care.

In addition, I organise and maintain the treatment room by checking all medications in the medical trolley, doctor’s bag and immunisation fridge are fully stocked and within expiry dates. I also sterilise the area and ensure all surfaces and equipment are clean and safe for patient care.

If medications are approaching expiry, I arrange replacement stock in advance by coordinating with the doctor and pharmacy, and I order immunisation supplies through the NSW Health website. I monitor and record the immunisation refrigerator temperature daily in accordance with the Strive for 5 guidelines.

I also conduct regular stock checks across the practice, including treatment and doctors’ rooms, to ensure all equipment and supplies are available and in date. Furthermore, I review sample medications to ensure their validity and inform doctors of available stock so they can be provided to patients when appropriate. Through these daily responsibilities, I contribute to safe, efficient, and high-quality patient care within the medical centre.

What do you love most about South Western Sydney?

What I love most about South Western Sydney is the strong sense of community and the opportunity to care for a diverse patient population. As a practice nurse, I value being able to support individuals and families from different backgrounds and to build long-term relationships with my patients.

What motivates you to work in our region?

Working in this region allows me to build long-term relationships with my patients and better understand their health needs through continuity of care. I am particularly motivated by the ability to contribute to preventative health, chronic disease management and health education within my community.

Being able to support patients in a familiar and trusted environment inspires me to remain committed to working in South Western Sydney and to continue developing my skills in primary care nursing.

Do you have any role models and why?

My role models are the healthcare professionals I work alongside in primary care. I admire their commitment to patient care and professionalism and their ability to manage a wide range of clinical responsibilities with confidence and compassion.

They have guided and supported me in developing my clinical skills, communication and understanding of patient-centred care. Their dedication to supporting the community and maintaining high standards of practice motivates me to continue growing as a nurse and to provide the best possible care to my patients. Having role models within my workplace has encouraged me to strive for excellence and to approach my role with empathy, responsibility, and integrity.

How do you help educate your patients about maintaining good health?

I help educate my patients about maintaining good health by providing evidence-based health information which is tailored to their individual needs. I take time to explain the importance of preventative care, including vaccinations, regular health checks and healthy lifestyle choices such as balanced nutrition, physical activity, and stress management.

I also educate patients about managing chronic conditions by discussing medication compliance, monitoring symptoms, and attending follow-up appointments. By building trusting therapeutic relationships and encouraging open communication, I ensure patients feel comfortable asking questions so they can understand how to take responsibility for their own health and wellbeing.

04 November 2025

As the practice manager at Wilton Doctors Medical Centre, Iffat Aziz wears many hats. She was drawn to rural healthcare due to the opportunity to make an impact on the community and is proud of the role her team plays in keeping local residents healthy.

How long have you been a practice manager?

I have been in the role of practice manager since our opening in November 2020, so I have worked in the region for almost five years.

What was the career path which led you here?

I started my career working in general practice reception and medical billing. Over time, I moved into operations and compliance, then naturally progressed into practice management. I was drawn to rural healthcare for the opportunity to make a meaningful impact in smaller, growing communities.

Why did you decide to work in primary care?

Primary care is the frontline of our health system. It’s where prevention, early intervention and community connections happen. I wanted to be part of a team which doesn’t just treat illness but promotes long-term health and wellbeing for individuals and families.

Tell us about the role of practice managers in primary care? For example, what are your day-to-day responsibilities?

Practice managers are the engine room of general practice. My day-to-day responsibilities include staff rostering and HR management; billing, Medicare compliance and financial oversight; ensuring smooth clinical operations and patient flow; managing appointments, recalls and reporting; overseeing accreditation, infection control and policies; liaising with health authorities like SWSPHN; and supporting the GPs, nurses, allied health and reception team. In short, we work behind the scenes to keep the practice running smoothly so clinicians can focus on care.

How does your role complement the role of the other health professionals in your practice?

I ensure our clinical team – doctors, nurses and allied health professionals – can operate efficiently without being burdened by administrative or logistical issues. My role is to remove barriers, support their compliance needs and facilitate communication, so they can do what they do best: care for patients.

What do you find the most fulfilling about your role?

Seeing real improvements in patient outcomes, especially in chronic disease management and preventive health, is very fulfilling. Also, mentoring junior staff and helping them grow into confident team members gives me a strong sense of purpose.

What do you like to do in your spare time?

Outside of work I enjoy gardening, cooking, weekend markets and spending time with family.

What do you like most about the region in which you work and live?

Wilton offers a wonderful mix of rural peace and growing infrastructure. The sense of community is strong here and families are really engaged in their health. It’s also refreshing to work in a place where you really get to know your patients and their stories.

What motivates you to work in our region?

The motivation comes from seeing first-hand the health gaps rural communities face and being part of the solution. I enjoy working with SWSPHN and local services to address access barriers and health literacy issues. There’s a genuine opportunity to make a difference here.

Do you have any role models and why?

I really admire leaders in rural healthcare who champion team-based care and innovation, even when resources are limited. I’ve been fortunate to work with a few inspiring GPs and practice managers who showed me the value of resilience, adaptability and compassion in this field.

How does your practice – and the people within it –- help to educate the community about maintaining good health?

We’re very active in promoting preventive care and patient education. Our team runs regular health assessments and chronic disease reviews, immunisation reminders and recalls, and education during consults on lifestyle, diet, and mental health. We also collaborate with SWSPHN for outreach campaigns and health initiatives tailored to our local demographics, especially for young families and seniors.

This article appeared in Practice Pulse on Wednesday, 5 November 2025. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.

31 October 2025

Welcome to GP Link Lunches!

As part of its ongoing GP advocacy work, Sydney South West GP Link has developed the GP Link Lunches Q&A series.

GP Link Chair, Dr Kenneth McCroary, has initiated a series of meetings with clinical, political and/or GP focused individuals or organisations to discuss issues facing GPs working in our region and talk about local solutions.

For GP Link Lunches, Dr McCroary speaks with:

Camden MP Sally Quinnell about her involvement in the community and her desire to see the region gain better access to healthcare, work, education and housing.

Read the interview – 5 November 2025

Campbelltown MP Greg Warren about his goals and aspirations for the health of the constituents in his electorate. In a wide-ranging interview they cover everything from tackling diabetes in the community to funding more GPs.

Read the interview – 18 June 2025

Dr Hamshi Singh and Dr Ranessa Sebastian about engagement and succession for GPs in our region. Both GPs are new members of the SWSPHN Clinical Council and shared their thoughts on leadership and advocacy.

Read the interview – 15 January 2025

Rashmi Pithavadian, a qualitative research consultant sessional academic and researcher at Western Sydney University, about her research into vaginismus and her current PhD work on developing resources to support women with the complicated condition.

Read the interview – 8 January 2025

Janelle Ivankovic, Associate Director of Service Delivery for the NSW Firearms Registry, shares insights on upcoming changes to firearm licensing requirements.

Read the interview – 4 December 2024

Michelle Stares, CEO of Acurio Healthcare Innovation, about the newly established The George Centre at Gledswood Hills.

Read the interview – 30 October 2024

Dr Michael Wright, a GP, health economist and health services researcher. Dr Wright is also the president-elect of the RACGP and will officially take on the role at the RACGP’s Annual General Meeting on Thursday, 21 November.

Read the interview – 11 September 2024

Christine Faddoul, manager of Rendu House at the St Vincent de Paul Society, about their non-residential alcohol and other drug program.

Read the interview – 14 August 2024

Associate Professor Monisha Gupta, Liverpool Hospital’s Dermatology Department Head, about her career journey, dermatology and her personal experience with COVID-19 vaccine injury.

Read the interview – 17 July 2024

Rebecca Bedding and Wendy Pickup, Antenatal Shared Care (ANSC) Clinical Midwife Consultants (CMC). The ANSC CMCs provided an update of the ANSC program in the South Western Sydney Local Health District.

Read the interview – 3 July 2024

Megan Tremlett, a senior consulting pharmacist with the Pharmaceutical Society of Australia, about the Core Palliative Care Medicines – Building Collaborative Partnerships with Community Pharmacists project.

Read the interview – 22 May 2024

Bianca Lean, SWSPHN Primary Care Workforce Manager, about the challenges and opportunities for South Western Sydney’s primary care workforce, and her role as SWSPHN COVID Response co-ordinator during the height of the pandemic.

Read the interview – 15 May 2024

Dr Renuka Shanmugalingam, a nephrologist and obstetric medicine physician, about new guidelines from the Society of Obstetric Medicine Australia and New Zealand (SOMANZ).

Read the interview – 17 April 2024

Dr Nhung Nguyen Nguyen, a consultant cardiologist, about her passion for working with patients to optimise their cardiovascular health and maintain wellness, and using the latest clinical evidence to provide excellent patient care.

Read the interview – 17 January 2024

Dr James Zhang about his work in the long COVID and post COVID general practice management space.

Read the interview – 6 December 2023

Xanthe Sansome, the National Program Director at Advance Care Planning Australia, about increasing the awareness and uptake of advance care planning across Australia.

Read the interview – 8 November 2023

Slavica Krstic, a paediatric clinical nurse specialist in weight management at South Western Sydney Local Health District, about the Growing Healthy Kids in South West Sydney project.

Read the interview – 13 September 2023

Professor Penny Abbott, the new Head of General Practice at Western Sydney University, about the undergraduate medical curricula and the decrease in interest from students in training as GPs.

Read the interview – 9 August 2023

SWSPHN program advisor, Gautami Motupally, who works primarily in our COVID team which involves program design and implementation relating to improving COVID health outcomes, with a focus on vulnerable communities.

Read the interview – 2 August 2023

UK medical student Rhianna Monahan. Rhianna is gaining valuable experience in general practice in Australia during a six-week term at Macarthur General Practice in Campbelltown. They spoke about her experiences so far, what medical training in the UK is like, the challenges presented by COVID-19, and the differences between practising medicine in the UK and Australia.

Read the interview – 12 July 2023

Southern Highlands GP, Dr Fiona Mackintosh, about her personal experience with COVID-19 infection and long COVID symptoms.

Read the interview – 21 June 2023

GP, Dr Mary Beth MacIsaac, about her experiences in the multiple GP roles she has performed, including her time with the Royal Flying Doctor Service.

Read the interview – 31 May 2023

GP Sceptics Podcast

GP, Dr Andrew Knight, who is a staff specialist at the South Western Sydney Primary and Integrated Care Unit, a conjoint Senior lecturer at the University of NSW and was chair of National Prescribing Services Medicine Wise – The National Prescribing Service.

Read the interview – 17 May 2023

Hume MP and Shadow Treasurer, Angus Taylor, about the challenges facing general practice and the health system more broadly.

Read the interview – 3 May 2023

Dr Antonio Di Dio, acting Director of the Professional Services Review, about the organisation.

Read the interview – 26 April 2023

Dr Ai-Vee Chua, GP Principal of Dubbo Family Doctors, who has been a rural GP for more than 20 years. Dr Chua is also the Senior Clinical Editor for Western NSW HealthPathways. They spoke about issues including working in a rural setting, her roles with the AMA the RACGP and NSW Health, and coping with COVID-19.

Read the interview – 12 April 2023

Dr Soo Wei Foo, head of the department of respiratory and sleep medicine at Campbelltown Hospital, about the growth of the department, environmental impacts on our lungs, the unique challenges of healthcare in South Western Sydney and her experiences during the COVID-19 pandemic.

Read the interview – 5 April 2023

Katie Tunks about Griefline, which offers a variety of services to provide help-seekers with access to free grief support and resources, and how COVID-19 has impacted demand for the service.

Read the interview – 29 March 2023

Dr Tom Lieng about what the future holds for general practice. This interview follows up last week’s article about the closure of Dr Lieng’s Ingleburn GP clinic and the wider issues impacting the general practice workforce.

Read the interview – 22 March 2023

Dr McCroary has penned an article about the closure of a Macarthur practice and the wider issues impacting the general practice workforce.

Read the article – 15 March 2023

Rick Fitzpatrick from Fitzpatrick and Robertson Accounting Firm about payroll tax.

Read the interview – 8 March 2023

Jenny James, a GP VMO at the South Western Sydney Local Health District’s General Practice Drug and Alcohol Advice and Support Service. They spoke about drug and alcohol services in the region, and the support her service provides local GPs.

Read the interview – 8 February 2023

Karen Booth, president of the Australian Primary Health Care Nurses Association (APNA), about primary healthcare nursing.

Read the interview – 1 February 2023

Practice owner and GP, Dr Antonio Di Dio, about his role in Drs4Drs, particularly with the recent stressors and burdens which have been placed upon GPs and the primary care network across South Western Sydney. Dr Di Dio currently combines general practice with being the Medical Director of the ACT Doctors Health Service and Acting Director of the Professional Services Review.

Read the interview – 25 January 2023

Dr Danielle McMullen, Vice President of the Australian Medical Association and a GP in Sydney’s Inner West. Dr McMullen is the immediate past president of the AMA (NSW). She spoke to Dr McCroary about her role as a trusted voice of doctors during the COVID-19 pandemic.

Read the interview – 21 December 2022

Rachael Williams, Clinical Nurse Consultant, about palliative care particularly in the aged and in residential aged care.

Read the interview – 14 December 2022

Tracy Jedrzejewski, a clinical midwifery consultant and antenatal shared care specialist, about her role and the importance of the South Western Sydney Antenatal Shared Care Program.

Read the interview – 7 December 2022

Paediatrician and Federal Macarthur MP, Dr Mike Freelander, about his experience with the ALP’s recent transition into government and to highlight some of the significant issues affecting GPs, general practice, primary care and the local community of South Western Sydney.

Read the interview – 30 November 2022

Isabella Sierra, the Physical Health Coordinator for South Western Sydney Local Health District Mental Health Services, about improving communication and relationships between the local health services and primary care in South Western Sydney.

Read the interview – 23 November 2022

Dr Alex Mackey, the Director of Emergency Medicine at Liverpool Hospital, about his understanding of general practice in South Western Sydney and for feedback about his experience working in a busy Emergency Department throughout the COVID-19 pandemic.

Read the interview – 9 November 2022

NSW Chief Health Officer, Dr Kerry Chant, while COVID-19 was still very active in our community in winter this year.

Read the interview – 2 November 2022

AMA President Dr Michael Bonning about his work with both the AMA and GP Synergy, in particular with the transition of general practice training moving towards the two main colleges during the next 12 months. Dr Bonning is a GP involved with the teaching of registrars and medical students in Balmain and the Deputy Chair of GP Synergy. He has a strong interest in doctors’ health and wellbeing and sees many doctors and medical students as patients.

Read the interview – 21 September 2022

Nurse practitioner Tony Hecimovic about his role. Tony oversees the Hospital in The Home Program for South Western Sydney Local Health District. He has been deployed to the COVID Response Team as the Clinical Lead since the beginning of the pandemic where he has provided clinical nursing support to COVID-positive patients at home, staff within the LHD and local doctors within the district.

Read the interview – 17 August 2022

Chair of the RACGP NSW and ACT Faculty Council, Associate Professor Charlotte Hespe for her insights and experience in dealing with the COVID-19 pandemic during the past two-and-a half years, and general practice more widely.

Read the interview – 10 August 2022

Western Sydney GP, Dr Walid Jammal, has a strong commitment to quality and safety in healthcare as well as health system policy and reform.

Read the interview – 13 July 2022

Dr Louise Delaney, National Clinical Advisor in Australia for HealthPathways about develop local pathways and COVID management strategies for the rollover to primary care management of the disease.

Read the interview – 31 May 2022

Dr Carmelo Aquilina, Director of Older People’s Mental Health Service at South Western Sydney Local Health District. He is also involved with the Live Well Project. The interview is about older people’s mental health.

Read the interview – 30 March 2022

SWSPHN Director of Planning and Performance Amy Prince about the EAP for general practice staff and their families.

Read the interview – 15 February 2022

Dr Ahilan Parameswaran and Dr Manoshi Weerasinghe share their insights on the increasing role of GPs in managing COVID-19. The interviews were conducted at the end of last year, just prior to the introduction of the self-management changes on 17 December 2021.

Read the interview with Dr Parameswaran – 14 January 2022

Read the interview with Dr Weerasinghe – 14 January 2022

SWSPHN Clinical Support Co-ordinator Kristina Allen about the New to General Practice Nursing Program.

Read the interview – 9 December 2021

Dr Mike Freelander, paediatrician and Federal Macarthur MP.

Read the interview – 17 November 2021

Dr Angelo Virgona, chair of the NSW branch of the Royal Australian and New Zealand College of Psychiatrists and medical superintendent at Northside Macarthur Clinic in Campbelltown, about mental health policy.

Read the interview – 6 October 2021

David Simmons, Professor of Medicine at Western Sydney University Macarthur Clinical School, Head of Campbelltown Hospital Endocrinology Department and Director of the Diabetes, Obesity and Metabolism Translation Unit, about diabetes.

Read the interview – 8 September 2021

Kelly Lee, a Clinical Psychologist and Operations Manager of enhanced services within Parramatta Mission, about the Continuing To Be Me (C2bMe) program which is funded by SWSPHN.

Read the interview – 18 August 2021

Dr Murray Wright, Chief Psychiatrist at NSW Health, about mental health issues relating to COVID-19.

Read the interview – November 2020

NSW Chief Health Officer, Dr Kerry Chant, about COVID-19.

Read the interview – November 2020

Dr Charlotte Hespe, Chair of the RACGP NSW/ACT Faculty Board and Head of General Practice and Primary Care Research at The University of Notre Dame Australia, about the RACGP.

Read the interview – September 2020

29 September 2025

Dr Iffat Jarin Khan has spent 20 years as a GP, the last seven working in South Western Sydney. Based at both Optimal Health Medical Centre at Gledswood Hills and Oran Park Medical Centre, the busy professional is dedicated to ensuring her patients receive the best of care along with the guidance they need to make a difference to their own health.

How long have you been a GP and how long have you been practising in the region?

I have been a GP for more than 20 years, with the last seven spent practicing in South Western Sydney.

My decision to pursue a career as a GP was sparked during my early clinical training when I recognised the profound impact of being a patient’s first point of contact. I was drawn to the diversity of cases, the opportunity for continuity of care, and the privilege of supporting patients through all stages of life, finding it a perfect blend of medical expertise, human connection, and community impact.

What do you love most about being a GP? What part of the job gives you the most satisfaction?

I find the greatest reward in building long-term relationships with my patients and guiding them through every phase of life.

Providing comprehensive care and making a tangible difference in their health and well-being is deeply fulfilling for me.

I derive the most satisfaction from early identification of health issues, delivering holistic care, and witnessing how small interventions can lead to significant, long-term improvements in my patients’ quality of life.

What is the most important thing you/your practice contributes to this community?

My practice plays a vital role in the community by offering accessible, continuous and compassionate care.

By serving as a consistent point of contact for a broad range of health needs my practice contributes to building a healthier and more supported population.

What do you like to do in your spare time?

In my spare time I enjoy shopping, spending quality time with my family, listening to music and catching up with friends. I also value quiet moments with a good book or podcast which help me unwind and maintain a fresh perspective.

What do you love most about South Western Sydney?

I cherish South Western Sydney for its rich cultural diversity and strong sense of community. I admire the resilience, warmth and deep family connections of the people and I consider it a privilege to serve such a vibrant and dynamic population.

What motivates you to work in our region?

My motivation stems from the opportunity to make a meaningful impact in a community which values care and connection. The diverse and complex health needs in the area challenge me to grow as a practitioner and provide lasting contributions.

What advice do you give your patients about maintaining good health?

I consistently advise my patients good health extends beyond avoiding illness: it’s about cultivating a sustainable lifestyle. I encourage them to undertake regular physical activity, eat a balanced diet, aim for quality sleep and good social connections and prioritise mental wellbeing.

I always tell them small, consistent habits yield the greatest long-term benefits.

This article appeared in Practice Pulse on Wednesday, 1 October 2025. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.

10 September 2025

Practices with a desire to expand their patient care services can access support and funding through the Workforce Incentive Program – Practice Stream (WIP-PS), an initiative by the Department of Health, Disability and Ageing.

The WIP-PS offers financial incentives to help general practices engage a range of health professionals, giving them more flexibility to respond to their patients’ needs and deliver care through a multidisciplinary team.

Through this program, practices can employ health professionals such as nurses, midwives and allied health professionals, as well as Aboriginal and Torres Strait Islander health workers and health practitioners, broadening the range of services and quality of care provided.

At SWSPHN, the practice support team plays a key role in guiding practices through the WIP – PS process. This includes helping practices navigate the system and achieve the necessary accreditation requirements to become eligible for funding. It ensures more practices can access the WIP funding and strengthen their capacity to deliver multidisciplinary care.  

One example of success is Moorebank Family Medical Practice. Since becoming involved in the program they have enhanced their ability to deliver high-quality, accessible and patient-centred care through a multidisciplinary, team-based approach.

Practice manager Razeena Sahid shared their positive experience, highlighting both the impact and benefits of the program and the support received throughout the process

Why don’t you start by telling us about your practice?

We are a community-focused, multidisciplinary AGPAL-accredited clinic located in Moorebank Shopping Village. Our practice offers a wide range of healthcare services including general medicine, chronic disease management, immunisations, allied health and specialist support. Our experienced team of doctors, nurses and administrative staff are committed to patient-centred care.

How many patients, on average, do you treat each week?

Approximately 900 patients per week.

 What motivated your practice to participate in the Workforce Incentive Program?

We wanted to enhance our ability to deliver high-quality, accessible and patient-centred care through a multidisciplinary, team-based approach.

Our current in-house allied health team includes a dietitian, podiatrist, physiotherapist, exercise physiologist, general psychologist, three clinical psychologists and a pharmacist. With the support of WIP-PS we’ve successfully integrated these professionals into our care model, enabling more collaborative and holistic management of our patients’ health.

This has allowed us to meet the growing and complex needs of our community and to maintain the excellent feedback we consistently receive from our patients.

Have you found the process easy? 

Overall, we’ve found the process to be manageable and worthwhile. While there were some initial administrative requirements to work through, the support and guidance provided made it easier to navigate.

The benefits to our practice and patients have far outweighed any challenges, and the program has been instrumental in helping us build a stronger, more integrated healthcare team.

 Have there been any particular challenges you have had to face with its implementation?

One of the key hurdles was navigating the administrative and reporting requirements, particularly in the early stages. Ensuring alignment between funding guidelines and our internal processes also required time and coordination.

Additionally, adding appropriate allied health professionals into our existing team structure involved some logistical adjustments to workflows and space. However, with careful planning and support, we’ve been able to overcome these challenges and establish a well-functioning, multidisciplinary team.

How has SWSPHN supported your practice to participate in the Workforce Incentive Program?

SWSPHN has been instrumental. They provided clear guidance on the program’s requirements and offered practical assistance throughout the initial application and implementation process.

Their ongoing support has helped ensure we are consistently meeting WIP guidelines. Our Practice Support Officers have always been readily available to answer questions, offer resources and check in regularly to make the process smoother.

How has your practice utilised the WIP to improve services?

With support from WIP, we’ve integrated the best allied health professionals into our care model and focused on recruiting and training a registered nurse to specialise in chronic disease management. She has become the glue that holds communication together between GPs, allied health and specialists, effectively managing case conferences and ensuring coordinated care.

This approach has allowed us to provide more comprehensive, holistic care tailored to individual patient needs, enhance chronic disease management and improve patient outcomes. Additionally, the program has helped increase accessibility and reduce wait times, ensuring our community receives timely, convenient and coordinated healthcare.  

Can you share an example of how multidisciplinary team care has been delivered successfully in your practice?

A great example is how we are managing patients with chronic conditions like diabetes. Our chronic disease management nurse, dietitian, exercise physiologist, clinical psychologists and pharmacist work together to create coordinated care plans. This teamwork addresses the patient’s physical, mental and medication needs, leading to better health outcomes and positive patient feedback. 

Were there any enablers which made multidisciplinary team care successful at your practice? 

There were several. Strong leadership and clear communication channels ensure everyone from the practice manager through to the GPs, allied health professionals, specialists and nurses, are aligned and collaborating effectively.

Our practice manager arranges monthly clinical team meetings, which help keep everyone on the same page and facilitate coordinated care.

Support from the WIP has been crucial in recruiting and training skilled team members, particularly our chronic disease management nurse who acts as a key coordinator. Additionally, WIP funding has enabled us to increase nursing hours dedicated to preventative health recalls, improving patient follow-up and early intervention.

What advice would you give to other practices considering joining the WIP program?

Embrace building a strong multidisciplinary team and prioritise clear communication. Expect some initial administration work, but the benefits outweigh it. Invest in training staff and always keep patient-centred care as your focus to get the most from the program. We’re grateful for the WIP’s support, which has truly strengthened our practice and improved care for our community. The funding has helped grow our practice and enabled us to provide our community with the best possible care. We encourage other practices to consider participating to enhance their services and patient outcomes.

02 September 2025

As a busy GP at Campbelltown Mall Medical Centre, Dr Mohsena Husainy finds joy in the challenges every day brings. She values the opportunity to build long-term relationships with her patients and care for them through the different stages of their life as well as the flexibility of a career in general practice.

How long have you been a GP and how long have you been practising in the region?

I have been working as a GP for five years, all of those in the same region.

When/why did you decide you wanted to become a GP?

I decided I wanted to become a GP while working in hospitals as a medical officer. I was drawn to the continuity of care which general practice offers: being able to build long-term relationships with patients, support them through different stages of life and manage their care from beginning to end. I found it to be incredibly rewarding.

Another key factor was the flexibility a career in general practice provides. It offers a variety of working patterns and the opportunity to pursue special interests alongside clinical work, which is important to me. I also value the emphasis on work-life balance, which I believe is essential for long-term sustainability and personal wellbeing in such a demanding profession.

Ultimately, general practice aligns with my values as a clinician: patient-centred care, holistic management, and making a meaningful difference in the lives of individuals, families and communities.

What do you love most about being a GP? What part of the job gives you the most satisfaction?

What I love most about being a GP is the continuity and depth of the doctor-patient relationship. It’s incredibly fulfilling to care for patients over time, to understand their medical history in the context of their personal and family life, and to be a trusted part of their healthcare journey. That ongoing connection allows for truly holistic care.

The part of the job which gives me the most satisfaction is being able to make a real difference in people’s lives. Whether it’s managing a chronic condition, supporting someone through a difficult time or simply being there to offer reassurance and guidance.

I also appreciate the variety general practice brings every day, and the flexibility it offers in terms of both clinical interests and work-life balance. It’s a role which feels both meaningful and sustainable.

What is the most important thing you/your practice contributes to this community?

We provide accessible, continuous and patient-centred care. As GPs, we are often the first point of contact for a wide range of health concerns, and our ability to build long-term relationships with patients means we’re well-placed to deliver care which is both proactive and personalised.

Our practice plays a key role in promoting preventative health, managing chronic conditions and supporting mental wellbeing, all of which are vital for a healthier, more resilient community. We’re also able to connect patients with local support services and advocate for their broader social and healthcare needs.

I believe this kind of end-to-end care is at the heart of what makes general practice so impactful at a community level.

What do you like to do in your spare time?

Maintaining a healthy work-life balance is very important to me, both personally and professionally. Outside of work, I prioritise spending quality time with my family, and especially enjoy being with my kids as it helps me switch off and stay grounded.

I also enjoy relaxing by watching TV, getting involved in interior decorating projects at home and socialising with friends. I also love to go to the gym. These activities allow me to recharge and maintain a positive mindset.

I’ve found this balance not only supports my own wellbeing but also makes me a more present and effective GP. Taking care of myself enables me to give the best possible care to my patients, and contribute positively to both my practice and the wider community.

What do you love most about South Western Sydney?

What I love most about South Western Sydney is its incredible diversity. The region is home to people from a wide range of cultural, linguistic and socio-economic backgrounds, which makes it a vibrant and dynamic place to live and work. As a GP, this diversity adds real depth to my practice. It challenges me to be culturally sensitive, adaptable and always open-minded in the way I deliver care.

The strong sense of community here is also something I value deeply. Despite the challenges some patients may face due to social or economic pressures, there is a real resilience and warmth in the people of South Western Sydney. It’s a privilege to serve such a richly varied population and be part of a region where you can make a meaningful impact in people’s lives every day.

What motivates you to work in our region?

What motivates me to work in South Western Sydney is the opportunity to make a real difference in a diverse and growing community. The region’s mix of cultures, age groups and socio-economic backgrounds creates a unique and meaningful environment for general practice.

It allows me to provide truly patient-centred care, adapting to individual needs, and supporting people through a wide range of health and life challenges.

I’m also motivated by the sense of purpose which comes from working in a community where health equity is so important. Many patients face barriers related to language, access or social circumstances, and being part of a healthcare team which works to overcome those barriers is incredibly rewarding.

Contributing to the health and wellbeing of this region, while continuing to grow as a clinician, is something I find both motivating and fulfilling.

What advice do you give your patients about maintaining good health?

I always encourage my patients to take a proactive and balanced approach to their health which includes staying physically active, eating a well-balanced diet, prioritising sleep and attending regular health checks.

But just as importantly, I emphasise the value of mental and emotional wellbeing: making time for rest, hobbies, social connection and doing things which bring them joy.

Because I see patients over time, I tailor advice to their individual circumstances and focus on achievable, sustainable changes. I remind them good health isn’t just about avoiding illness, it’s about building habits which support a full, balanced and meaningful life.

Prevention, early intervention and a strong doctor-patient relationship are at the heart of that approach.

This article appeared in Practice Pulse on Wednesday, 3 September 2025. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.

05 August 2025

For Dr Tien Truong being a female GP in the Cabramatta community means she can bring a compassionate and culturally sensitive approach to her care, especially for those from a Vietnamese background.

She also values the flexibility a role in primary healthcare offers and the fact it allows her to have a career which doesn’t compromise her personal wellbeing or family responsibilities.

How long have you been a GP and how long have you been practising in South Western Sydney?

I began my GP training in 2014 and became a fellowed GP in 2017. Since 2021, I have been practising in South Western Sydney where I took over a clinic from a retired GP to continue providing care for the local community.

I obtained my primary medical degree in Vietnam and worked in the ENT field for six years before moving to Australia. After arriving in Australia, I completed a master’s degree in clinical epidemiology and then obtained my AMC certificate, allowing me to practise medicine here.

My hospital residency included placements at St George, Sutherland, Albury, Gosford, Wyong and Woy Woy hospitals. Following this, I pursued GP training, which was primarily based in Tamworth.

I greatly enjoyed my time working as a GP in Tamworth but ultimately decided to return to Sydney to be closer to my mother, who was nearly 80 years old at the time.

Why did you decide you wanted to become a GP?

I decided to pursue general practice during my hospital residency, after a discussion with one of my consultants about the differences between hospital and GP work.

I realised a career in general practice would be more compatible with my lifestyle, particularly considering my age, fitness level and family commitments. At the time, I was offered a position as a paediatric registrar, but I felt ongoing shift work would not suit me in the long term.

The lack of flexibility in choosing work locations and the intensity of hospital rosters were also important factors in my decision to move towards general practice.

Being a GP offers more flexibility in working hours and location, which is important to me for maintaining a healthy work-life balance and supporting my family. I wanted a career which allowed me to continue providing high-quality care without compromising my personal wellbeing or family responsibilities.

What do you love most about being a GP? What part of the job gives you the most satisfaction?

What I enjoy most about being a GP is the opportunity to build long-term relationships with my patients. I value being the first point of contact for a wide range of health concerns. It’s both challenging and rewarding to work through diagnosis, treatment and follow-up.

It’s particularly satisfying to see patients improve as a result of my advice, counselling or management. I also appreciate the diversity of conditions I encounter, which keeps my clinical skills sharp and allows me to continuously learn and grow in my practice.

What is the most important thing you/your practice contributes to this community?

One of the most important things my practice contributes to this community is continuity of care. I took over from a long-standing GP to ensure patients could continue receiving consistent, trusted medical support without disruption. This is especially important in a community where strong doctor-patient relationships matter.

As a female GP, I’m also able to support women in the community with sensitive health concerns such as reproductive health, mental health and preventive screening. These are things they may feel more comfortable discussing with a female doctor. I believe this contributes to better access and quality of care for many patients.

What do you like to do in your spare time?

In my spare time, I enjoy being with my family and playing the piano. I’ve loved playing piano since childhood and feel very lucky to have had excellent teachers along the way.

I still take piano lessons whenever I can: it’s not only a passion, but also a way for me to relax and continue learning outside of medicine.

What particular skills do you bring to your role as a female GP? Why is it important to have more female GPs in the community?

As a female GP, I bring a compassionate and culturally sensitive approach, especially when caring for women and families in the Vietnamese community. My ability to communicate in Vietnamese and understand cultural values helps build trust and improve health outcomes.

It’s important to have more female GPs because they help reduce barriers to care for women, especially in communities where gender plays a role in how patients seek help. Having a balanced, diverse GP workforce ensures patients have options and feel more comfortable accessing care. This leads to earlier detection, better prevention and stronger engagement in their health.

What motivates you to work in our region?

I can work near home which means I am almost always available for my family when they need me.

What advice do you give your patients about maintaining good health?

I tell them it’s important to have time for self-care and exercise, and to try and avoid eating unhealthy foods. It’s also important they listen to the advice their doctor gives them and do their best to act on it.

This article appeared in Practice Pulse on Wednesday, 6 August 2025. If you are a GP, practice nurse or practice manager in South Western Sydney and do not get the weekly Practice Pulse email, speak to your Practice Support Officer.