17 April 2023

World Health Day on Friday, 7 April, was a timely reminder of the importance of access to quality healthcare for all.

In Australia, one way we can achieve this goal is through the use of My Health Record, the electronic health record system which allows healthcare providers to access and share patients’ health information.

One of the key benefits of My Health Record is it allows for the recording of prescription information.

This information is important for ensuring patients receive the right medication at the right time, and there is no duplication or contraindication in medication.

By having access to this information, healthcare providers can work together to provide the best care for their patients.

By recording prescription information in My Health Record, GPs can help to ensure their patients receive the best possible care.

Here are some of the benefits of using My Health Record to record prescription information:

  1. Easy Access to Prescription Information: With My Health Record, prescription information is stored in one place, making it easy for healthcare providers to access and share this information. This means, if a patient sees another healthcare provider, such as a specialist or pharmacist, they can access their prescription information easily.
  2. Improved medication management: By having access to prescription information, healthcare providers can ensure patients are not prescribed medications which may interact with other medications. This can improve patient safety and reduce the risk of medication-related errors.
  3. Improved communication between providers: By sharing prescription information through My Health Record, healthcare providers can communicate more effectively and ensure patients receive coordinated care leading to better health outcomes for patients.

Improving the way people engage with their health information by making it easily accessible and simple to see, store and share documents right at their fingertips can help facilitate greater engagement and clarity throughout the entirety of their health and wellness journey.

Learn more about My Health at www.digitalhealth.gov.au/myhealth

Download the app from iOS and Android app stores by searching for “my health gov”.

09 March 2023

National Advance Care Planning Week (20 to 26 March) highlights the importance of creating an advance care plan and the benefits of using My Health Record for recording advance care plans.

An advance care plan is a document which outlines a person’s values, beliefs and preferred treatments in case of an emergency or if they are unable to make decisions for themselves.

Why create an advance care plan?

It allows patients to take control of their healthcare decisions and ensure their wishes are respected, even in emergency situations. Identifying patients who would benefit from an advance care plan can include:

  • Age: Patients who are older or have a chronic medical condition may benefit from an advance care plan.
  • Health status: Patients who have a serious medical condition, are facing end-of-life issues, or have a life-limiting illness may benefit from an advance care plan.
  • Family history: Patients with a family history of serious medical conditions or a history of unexpected events may benefit from an advance care plan.
  • Medical history: Patients with a history of hospitalisation, multiple medical treatments or multiple chronic medical conditions may benefit from an advance care plan.
  • Personal values and beliefs: Patients who have strong religious or cultural beliefs or who have a personal preference for certain medical treatments may benefit from an advance care plan.

Advantages of having an advance care plan in My Health Record

  • Respect for autonomy: Allows individuals to take control of their healthcare decisions, even if they are unable to speak for themselves.
  • Improved medical care: Clear understanding of a patient’s values, beliefs and preferred treatments leads to care which is consistent with the patient’s wishes.
  • Reduced stress for loved ones: Aids in alleviating stress for family members who may have to make tough decisions without knowing the patient’s wishes.
  • Better outcomes: When a patient’s advance care plan is followed, they are more likely to receive the care they want, leading to better outcomes and a higher quality of life.

Access to an up-to-date advance care plan can improve patient care, ensure better coordination of care between providers and increase accessibility to essential information in emergency situations.

To record an advance care plan in My Health Record, medical practitioners need to:

  • Obtain patient consent
  • Create a document which outlines the patient’s wishes
  • Share the document with authorised healthcare providers
  • Regularly review and update the document to ensure it reflects the patient’s current wishes

It is important to discuss advance care planning with all patients to empower patients to take control of their healthcare decisions, and ensure their wishes are respected, especially in emergency situations or if they are unable to speak for themselves.

Visit Advance Care Planning Australia
02 March 2023

South Western Sydney PHN, along with Coordinare (South Eastern NSW PHN) and Capital Health Network (ACT PHN), is rolling out grants to Residential Aged Care Facilities (RACFs) in South Western Sydney, Southern NSW and the ACT, to support the use of telehealth to connect with healthcare providers.

To further assist in the adoption of telehealth among RACFs, we are conducting an Expression of Interest (EOI) for telehealth technology providers to apply to be included in a register of known suppliers and products.

Suppliers will need to offer to provide RACFs with equipment such as telehealth software, webcams, tablets and computers, telehealth stations and/or carts, clinical observation equipment, as well as training and educational packages.

The identified suppliers register will then be made available to RACFs participating in our grants process in March/April 2023, to assist them in finding and purchasing the infrastructure to improve their telehealth capacity.

Telehealth technology providers must complete our online EOI application by 5pm Friday, 31 March 2023. 

Find out more / apply
17 February 2023

February is Heart Health Month, a perfect time to raise awareness about the importance of heart health and to encourage people to take steps to improve their heart health.

In Australia, telehealth is playing an increasingly important role in the management of chronic heart disease, providing patients with access to innovative tools and technologies which help them monitor their health and make informed decisions about their care.

One of the biggest trends in telehealth is remote monitoring with advances in wearable technology and sensors.

Patients with chronic heart disease can now track their vital signs and health data from anywhere, at any time.

This real-time information is transmitted to physicians, who can use it to monitor patients’ conditions and respond quickly to prevent the progression of their condition.

Wearable technology from smartwatches to heart-rate monitors, “wearables”, are providing patients with real-time health data they can use to monitor their heart health and make lifestyle changes.

This data is also transmitted to physicians, who can use it to monitor patients’ progress and make more informed decisions about their care.

Another trend in telehealth is the use of artificial intelligence and machine learning.

These technologies are being used to analyse large amounts of data from patients’ electronic health records, wearables, and other sources, to identify patterns and trends which could indicate heart disease.

This data is used to create more personalised treatment plans and to predict and prevent heart attacks and other heart-related events, including hospital admissions for acute heart failure.

Virtual visits are also becoming increasingly popular, allowing patients to connect with physicians from the comfort of their own homes, without having to travel to a physical office or clinic.

This not only saves time and money but also reduces the risk of exposure to infections and other illnesses, which is especially important for patients with chronic heart disease.

Virtual visits also allow physicians to monitor patients more frequently, which is critical in the management of chronic heart disease.

In recognition of Heart Health Month in February, it is important to highlight the role telehealth is playing in improving heart health outcomes in Australia.

With the use of remote monitoring, artificial intelligence, virtual visits and wearable technology, physicians are now better equipped than ever before to provide high-quality, patient-centered care which promotes heart health and prevents heart-related events.

By taking advantage of these innovative technologies, we can help ensure all Australians with chronic heart disease receive the care and support they need to live healthy, heart-healthy lives.

If you have questions about digital health, please contact our Digital Health team:

DigitalHealth@swsphn.com.au

 

03 February 2023

Following the successful implementation of SafeScript NSW (the state’s real time prescription monitoring system), the NSW Ministry of Health is continuing work to improve the efficiency of regulation of Schedule 8 medicines.

The process for applying for authority to prescribe a Schedule 8 medicines under the Poisons and Therapeutic Goods Act 1966 (NSW) has been streamlined with the introduction of new authority application forms in November 2022.

Feedback from prescribers has been positive with many finding the new forms easier to complete.

From Wednesday, 1 February, only new authority application forms are being accepted. 

The new forms are available on the:

NSW Health website

Existing authority holders were notified of the release of the new forms at the end of 2022 and have been advised old application forms will no longer be accepted. Prescribers using old application forms are being asked to reapply using the new applications forms.

30 January 2023

The Australian College of Rural and Remote Medicine (ACRRM) is holding the following free webinars on My Health Record and dermatology conditions.

My Health Record (ACRRM members only)

My Health Record: A summary of system enhancements and time-saving tips for busy practices will be held on Wednesday 8, February at 7pm. 

With an increasing number of organisations connecting to My Health Record, a significant amount of key health information is being uploaded to the platform. The amount of clinical content which is readily available can greatly benefit healthcare providers in busy practices.
Register for webinar              

Innocent rashes and chronic skin ulcers (Tele-Derm members only)

Spot diagnoses not to miss, innocent rashes and an approach to chronic skin ulcers will be held on Tuesday, 21 February at 8pm.

Only doctors registered in Tele-Derm will be able to access the webinar.

All ACRRM members, and non-members who work in MM3 to MM7 can easily join the service. Enrol for Tele-Derm and register for this webinar via the ‘Announcements’ tab within the Tele-Derm platform.

Not an ACRRM member and not working in MM3 to MM7, but would like to take advantage of services like Tele-Derm? Find out more about the benefits. Download Tele-Derm flyer

30 January 2023

GPs, registrars and nurses who work in the aged care sector are invited to join the webinar: My Health Record: supporting safety, quality and better care in Residential Aged Care Facilities (RACFs).

SWSPHN is collaborating with Murrumbidgee PHN for the webinar which will be held via Zoom on Wednesday, 22 February, from 2pm to 3pm.

Participants will hear from Marwa Osman, a Digital Health Educator at the Australian Digital Health Agency. The session will be interactive with the opportunity for questions.

Topics will include:

  • Supporting optimised patient care in the residential aged care setting using My Health Record
  • How My Health Record can provide access to accurate and relevant clinical information uploaded by a range of healthcare providers (GPs, hospitals, pharmacists)
  • How My Health Record in RACFs may assist in improving quality of life, care coordination and reduce potential medication misadventures
  • How to access and appropriately integrate HealthPathways system to improve resident quality of life and patient outcomes
Register for the webinar
17 January 2023

The new Diversion 2 report in POLAR will be used to calculate a patient’s risk of hospitalisation or emergency department presentation from 1 February.

SWSPHN provides the POLAR (POpulation Level Analysis and Reporting) clinical audit tool to eligible general practices in South Western Sydney.

Find out more about POLAR

Reports from POLAR provide insights into patient data to help practices better understand their patient cohort.

They also enable general practices to analyse their patient data to identify gaps in patient care, track patient outcomes, build on areas of quality improvement and identify opportunities to improve practice revenue

The Hospitalisation Risk report from POLAR will be retired and replaced by the Diversion 2 report.

The Diversion 2 report calculates a patient’s risk of hospitalisation or emergency department presentation in 12 months using more data points for a more accurate score than the Hospitalisation Risk report.

Find out how the risk is calculated (POLAR login is required to access this information).

Please contact your Practice Support Officer if you want to have POLAR installed.

17 January 2023

The need for healthcare providers to connect to each other safely and securely is greater than ever.

Clinical information shared about a patient via post, fax or email is not secure because of the risk of interference.

Secure messaging supports the delivery of safe, seamless, secure and confidential information across healthcare providers.

In this feature, we look at why you should use secure messaging and how it works.

What is secure messaging?

Secure messaging allows the delivery of patient clinical documents electronically between health professionals and organisations using a secure, encrypted system.

It enables the receipt of clinical documents by practices, directly into your conformant clinical information system software.

Information can include referrals, reports, pathology and radiology requests, results and discharge summaries.

Why should practices use secure messaging?

Secure messaging minimises the burden of manual and paper processes and is a timely and efficient means for sending and receiving clinical information, freeing up staff to complete other necessary tasks and reducing the costs of administrative tasks such as paper for scanning and faxing, postage and staff hours.

Some benefits of secure messaging include:

  • Integrates directly with clinical software systems
  • Improved patient matching
  • Critical patient information is more readily available and accessible
  • Reduces the chances of communication breakdown
  • Send/Receive audit trail
  • Receive priority clinical information in real time

How does secure messaging work?

For your practice to send and receive secure messages, you’ll need to have installed a conformant clinical information system and be registered with one or more secure messaging providers.

Overview:

Step 1: The sending organisation creates an electronic message addressed to a service or practitioner, using an address book from within their clinical information system or an external service directory.

Step 2: The message is encrypted and passed through the sender’s secure messaging provider to the receiver’s secure messaging provider.

Step 3: The receiver’s secure messaging provider receives the message on behalf of the receiver, decrypts the message and passes it to the receiver’s clinical information system.

Step 4: The receiving clinical information system routes the received message to the intended service or practitioner and alerts the sender that the message has been successfully received.

How can we help?

Navigating the various secure messaging platforms can be both time-consuming and confusing. We can help you:

  • ensure your digital health accounts are set up and ready for secure messaging
  • assess the pros and cons of different secure messaging providers
  • develop or consider policies related to secure messaging facilities
  • make contact with a provider to register for a secure messaging product

If you’d like our help, contact our Digital Health team on digitalhealth@swsphn.com.au or 4632 3000.

Factsheets

 

Secure messaging user guide

 

Secure messaging fact sheet

 

Secure messaging frequently asked questions

 

Secure messaging implementation guide
17 January 2023

Are you having trouble keeping track of your electronic prescriptions (ePrescriptions)?

The Department of Health and Aged Care has developed the My Script List (MySL), a list of all the ePrescriptions which you have been issued, including the medication name, the dosage and the number of refills.

MySL is perfect for patients with multiple scripts because you’ll no longer need to handle multiple tokens on your phone to show the pharmacist. You can walk into any pharmacy, give consent for them to access your script list, and have that pharmacy dispense your medicines.

Learn more:

Watch this video:

Download this factsheet:

MySL for patients and carers