10 June 2021
When SWSPHN staff pitched in to help prepare and deliver 423 packs of surgical and P2/N95 masks for general practices across our region in January 2020, we didn’t imagine almost 18 months later we would still be supporting our GPs, and our community, through the challenges of “the novel coronavirus”.
While our support has evolved with the changing needs of our primary carers over the past year, our commitment to ensuring our community has the access to care and information needed to help them through this pandemic, has not.
Our role has included:
Mask delivery
SWSPHN staff have supported general practice by supplying personal protective equipment (PPE) from the national stockpile since the start of the pandemic.
In January 2020 staff pulled together to get the packs ready and out to practices as soon as possible. It was an incredible logistical challenge for staff to tailor each pack according to practice size and carefully package at different workstations.
Since those early days, we have overseen the distribution of 24,151 boxes of surgical masks, 2,523 boxes of P2 masks and 15,350 gowns (as of 31 May 2021).

Appointment of a COVID-19 Response Coordinator
SWSPHN appointed a COVID-19 Response Coordinator in April 2020 to liaise with the South Western Sydney Local Health District (SWSLHD) on training for general practice and assist in increasing community testing; liaise with the Department of Health on our region’s four general practice respiratory clinics; liaise with the GP respiratory clinics and other practices who are testing; organise mask allocations and deliveries from the national stockpile; facilitate a team of COVID-19 response dispatchers; source masks and gowns; respond to enquiries from GPs, allied health, pharmacies and specialists; and work with our communications team to ensure correct and up-to-date information is conveyed.
Working with GPs to establish testing clinics
SWSPHN helped identify and consult with existing, suitable general practices to establish four GP respiratory clinics across the region. We distributed an expression of interest to GPs; and provided the Department of Health with feedback on locations and the suitability of sites which expressed interest. We are continuing to: liaise with the clinics at Mittagong, Picton, Campbelltown and Fairfield; supply clinics with PPE; and communicate locations, times and how to book an appointment at these clinics to our community.

We are also supporting the 36 general practices in our region testing for COVID-19. This includes two Wollondilly practices; two Camden practices; one Campbelltown practice; eight Fairfield practices; eight Liverpool practices; 11 Bankstown practices; and four practices in the Wingecarribee Shire.
This support includes P2 mask and gown deliveries; organising infection control training for practices; and promoting the times those practices are testing via our website, social media and through translated information sheets.
Supporting the vaccine rollout
We are supporting the vaccine rollout to general practices, GP-led respiratory clinics, Residential Aged Care Facilities (RACFs) and disability accommodation facilities.
In Phase 1a, we supported 68 RACFs in the vaccine rollout with to date 68 sites having received their first dose of the COVID-19 vaccination and 64 having received both doses.
We distributed Expressions of Interest for general practice participation in Phase 1b of COVID-19 vaccine rollout in January and June 2021 and have provided the 241and four GP respiratory clinics selected to participate with updates and information about the AstraZeneca and Pfizer vaccines.
In Phase 2a, we’ve supported 42 general practices to start vaccinating over 50s early.
Fifty seven per cent of general practices in South Western Sydney are currently vaccinating patients with AstraZeneca as part of Phase 1a, 1b and 2a of the national vaccine rollout.


SWSPHN also assisted 912 general practice staff and healthcare workers book their COVID-19 vaccination at SWSLHD’s Liverpool/Oran Park hubs prior to automation of the registration system.
SWSPHN has also been contacting disability accommodation providers to support vaccine pathways for residential facilities, including GP in-reach, and communicating eligibility and options to this workforce.
Other support provided to general practices in 2020
- Transition of Continuing Professional Development (CPD) to Zoom instead of face-to-face meetings
- Hosted COVID-19-specific CPD and meetings linking the Public Health Unit with GPs who consulted in languages including Vietnamese, Khmer and Arabic when there were clusters in those communities
- Weekly Practice Pulse newsletter focusing on COVID-19 to ensure healthcare providers had the most up-to-date information on the pandemic
- The development of a wealth of new HealthPathways to support GPs in providing care during COVID-19
- Translated testing options factsheets in a variety of languages