08 April 2026

When digital health services are connected, authorised residential aged care staff and healthcare providers have immediate access to a resident’s key health information. 

Services such as My Health Record, electronic prescriptions, Active Script List and telehealth enable aged care homes to offer their residents better continuity of care and allows GPs to expand their treatment base, ensuring better health outcomes. 

More than 90 per cent of eligible residential aged care homes in South Western Sydney have accepted an offer of telehealth equipment from SWSPHN. Onsite workshops and webinars were conducted and reinforced by one-on-one training of staff and clinicians. 

Questions? Reach out to the digital health team at DigitalHealth@swsphn.com.au. 

Find out more 

Watch the video 

08 January 2026

The General Practice in Aged Care Incentive (GPACI), introduced by the Australian Government, is designed to foster stronger, more effective partnerships between general practices and residential aged care homes (RACHs). The goal of the General Practice in Aged Care Incentive is to ensure residents in aged care receive proactive, consistent, and high-quality healthcare that meets new standards for safety and clinical care.

At SWSPHN, we are committed to helping aged care homes understand and implement processes and an agreement in collaboration with their local general practices. This guide provides an overview of the GP practice incentive and how SWSPHN supports aged care homes through this transition, along with a range of resources and links to further information on government websites.

 

How SWSPHN supports aged care homes with GPACI

Our team at SWSPHN is here to assist aged care homes in establishing and strengthening partnerships with general practices. By working closely with aged care homes and GP practices, we aim to foster a collaborative approach to healthcare for aged care residents, ensuring they benefit from more structured and continuous care. Our support includes:

 

Guidance on MyMedicare registration

For residents to benefit from the incentive, they, their GPs, and the GP practice must be registered with MyMedicare. We provide guidance on the MyMedicare registration process, explaining how aged care homes can help residents in signing up and clarifying the benefits of linking residents directly with their GPs.

Learn more about MyMedicare

 

Resources for GP engagement

We support aged care homes by facilitating connections with local GPs and providing guidance on setting up regular, effective communication channels. This enables ongoing care planning and promotes a more proactive approach to resident healthcare.

Aged Care Incentive resources

 

Information for families and carers

SWSPHN recognises the importance of family involvement in the care process. We can provide educational resources for families and carers to help them understand the benefits of GPACI and MyMedicare, empowering them to support the care planning process.

Aged Care Residents Information Booklet

GPACI FAQ for Aged Care Residents and Carers

Aged Care Homes Residents PowerPoint presentation

 


 

GPACI implementation steps for aged care homes

Implementing GPACI requires cooperation between aged care homes and general practices. Here are the steps we recommend to get started:

 

Familiarise your team with GPACI goals

Ensure staff across all levels, including managers, nurses, care staff, and activity coordinators, understand the goals of GPACI and how it will impact daily operations.

 

Register residents with MyMedicare

Coordinate with families and carers to register residents with MyMedicare. This is a vital step to ensure residents benefit from the GPACI-supported care model.

How to Register for MyMedicare

 

Establish contact with local GP general practices

Identifying and connecting with local general practices who provide services to your residents is essential for implementing GPACI effectively. Establishing a formalised relationship with general practices can streamline communication, clarify roles, and support a proactive approach to resident care.

SWSPHN is available to help facilitate these connections and support the implementation of GPACI, ensuring the care provided aligns with best practices and quality standards.

 

Incorporate GPACI into care planning

Work with GP practice to establish care plans which meet Aged Care Quality Standards, focusing on safe, continuous, and personalised care for each resident.

 

Review and reflect

Regularly assess the effectiveness of GPACI implementation within your facility, adapting as needed to ensure high-quality outcomes for residents.

 


 

Additional resources and information

For a more comprehensive understanding of GPACI, MyMedicare, and the standards which apply to aged care homes, please refer to the following resources:

General Practice in Aged Care Incentive

MyMedicare Overview

Royal Commission into Aged Care Quality and Safety

Strengthening Medicare Taskforce Report

Aged Care Quality Standards

 

 

10 December 2025

Jump to:

 

We’ve compiled some tips on managing the heat this summer.

 

Understanding hot weather risks

What is a heatwave?

Heatwaves are times of extreme heat, when the minimum and maximum temperatures are hotter than usual for three or more consecutive days.

Overheating

When the weather is very hot, your body must work harder to produce more sweat to keep cool.

In some conditions, sweating is not enough and your body temperature can rise rapidly. This is more likely to happen when it is humid or when you are dehydrated and can’t produce enough sweat.

It is important your body temperature stays between 36.1 to 37.8˚C. If your body rises above this, you may develop signs of heat-related illness.

Heat-related illness occurs when the body absorbs too much heat. This may happen slowly over a day or two of extremely hot weather.

Act quickly to avoid serious—or even fatal—effects of fully developed heatstroke.

Signs of heatstroke

  • Rapid pulse or weak pulse
  • Fast, shallow breathing
  • Dry, swollen tongue
  • Trouble speaking
  • Slurred speech
  • Problems concentrating or coordinating movements
  • Aggressive or strange behaviour
  • Dizziness, confusion, seizures or loss of consciousness
  • Sudden rise in body temperature
  • Hot, dry and possibly red skin, possibly with no sweat
  • Headache, nausea or vomiting
  • Intense thirst

Signs of heat stress

  • Rising body temperature
  • Dry mouth and eyes
  • Headache
  • Shortness of breath
  • Nausea or vomiting
  • Absence of tears when crying (children)

Who is at risk?

While most people find extremely hot weather and heatwaves uncomfortable, some people have a higher risk than others of becoming ill. These include:

  • Adults aged over 75 years, babies and young children
  • People with long-term health conditions, such as heart or lung disease or diabetes
  • People living with overweight or obesity
  • People taking certain medicines
  • People who are socially isolated
  • People who work outdoors or in hot and poorly ventilated areas
  • People who are not accustomed to the heat, for example, overseas visitors

 

Staying safe in the heat

Be prepared

  • Find ways to make your home or building cooler like light-coloured window coverings, awnings and shade cloth
  • Have air conditioners serviced before the start of summer
  • Ensure you have enough food, medicine and other supplies to avoid going out or if electricity supply is interrupted
  • If you have a medical condition, ask your GP for advice on how to manage the heat
  • Make a list of family, friends and neighbours you might want to check in on and ensure you have their current contact details
  • Drink 2 to 3 litres of water a day at regular intervals, even if you do not feel thirsty. If you are on a limited fluid intake, check with your GP
  • Limit intake of alcohol, soft drinks, sports drinks, tea or coffee
  • Eat normally but try to eat cold foods, particularly salads and fruit. Avoid heavy protein foods which raise body heat and increase fluid loss

Keep out of the heat

  • If you can, avoid going out in the hottest part of the day (11am to 3pm). Avoid strenuous activities and gardening
  • Do not leave children, adults or animals in parked cars
  • If you do go out, wear lightweight, light-coloured, loose, porous clothes, a wide-brimmed hat and sunscreen
  • Regularly rest in the shade and drink plenty of water

Stay as cool as possible

  • Stay inside, in the coolest rooms in your home
  • Block out the sun during the day and keep windows closed while the room is cooler than it is outside
  • Use fans and air conditioners at home to keep cool, or spend time elsewhere in air-conditioning like a library, community centre, cinema or shopping centre
  • Take frequent cool showers or baths and splash yourself several times a day with cold water
  • Open windows after the sun/heat has gone down to allow for air circulation
  • Make sure to stay cool while you sleep. Just because the heat has gone down doesn’t mean it isn’t still hot

Keep food safe in hot weather

  • Put food back in the fridge after using it
  • Don’t eat food left out of the fridge for 2+ hours
  • Put leftovers in the fridge after the food has cooled
  • Eat leftovers within two to three days
  • Read more about food safety

Being sun smart

If you have to go outside into the heat, follow a few recommendations from the Cancer Council NSW:

  • Learn to understand the UV index (when the UV index is 3 or above we need to protect the skin from sun damage)
  • Wear protective clothing (clothing is one of the easiest and most effective ways to protect your skin)
  • Apply sunscreen (choose a water-resistant, broad spectrum sunscreen which is at least SPF 30)
  • Wear a hat (wear a broad-brimmed, bucket or legionnaire-style hat for the best protection)
  • Seek shade
  • Wear sunglasses (protect your eyes properly with close-fitting wrap-around sunglasses)

 

Checklist for older people

Before a heatwave

  • Assess which care recipients are at risk – who has limited capacity to keep cool; or which areas of the facility are prone to being hot
  • Ensure entry/exit points can be monitored
  • Ensure cooling systems in the home are adequate and working effectively
  • Ensure alternative forms of fluid, such as jelly, ice-cream or fruit juice blocks are available

During a heatwave

  • Ensure the temperature in care recipients’ rooms are comfortable, keeping curtains and blinds closed to reduce excess heat
  • Monitor entry/exit points to avoid the unsupervised departure of care recipients during extreme heat events
  • Be aware care recipients may be at particular risk following high overnight temperatures
  • Ensure small amounts of fluids are readily available, rather than large amounts of fluids less frequently
  • Avoid serving caffeinated or alcoholic beverages
  • Provide care recipients with frequent small meals
  • Help care recipients to keep skin covered when exposed to direct sunlight and to wear loose fitting clothing
  • Avoid taking care recipients outside between 11am and 3pm
  • Offer tepid showers or sponging
  • Look for signs of heat stress, such as nausea or changes in appearance including red, pale or severely dry skin
  • Ask for a clinical assessment if care recipient shows any signs of deterioration

 

Caring for pets

Our pets are part of the family, and they feel the heat as much as us. The most common summer risks for pets are: overheating; sunburn; dehydration; stroke. Follow some simple steps to ensure they are safe and comfortable during hot weather.

  • Provide plenty of water and shade
  • Know the signs of overheating:
  • Heavy panting
  • Dry or bright red gums
  • Thick drool
  • Vomiting
  • Diarrhea
  • Wobbly legs
  • Never leave your pet in the car (it can take less than 10 minutes to develop heat stroke in dogs and cats inside a hot vehicle)
  • Apply sunscreen (pets get sunburns too, especially those with short or light hair coats; apply pet sunscreen only)
  • Don’t shave your pet (a pet’s coat is naturally designed to keep it cool during the summer and warm in the winter; trim but never shave)
  • Mind your walking hours (don’t walk your pet in the heat of the day; consider early morning and late evening)
  • Keep your dog’s paws cool (try to keep your pet’s paws off concrete, bitumen and other hot surfaces)
  • Keep parasites off (In summer, fleas, ticks, mosquitoes, and other parasites are everywhere)

 

Download Your health matters in a disaster flyer, five simple steps to help prepare you if a disaster occurs.

08 December 2025
Applications are now closed.

Imprest grant applications are now open for Residential Aged Care Homes in South Western Sydney, supporting the implementation of a consistent imprest medication management system. This funding aims to streamline processes, reduce errors and improve resident safety.

Key points

  • Funding is available to support 15 RACHs with $4,000ea
  • RACH must be located in South Western Sydney, which includes the local government areas of Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wollondilly and Wingecarribee.
  • RACH must have a registered nurse on shift 24 hours per day, seven days per week
  • Application deadline extended to Thursday, 30 April 2026
  • Installation must be completed by 30 June 2026

An imprest system allows appropriately registered health practitioners to access medications for urgent and end-of-life use. Examples include antibiotics, Schedule 8 medicines and palliative care core medicines.

Schedule 8 medicines – NSW Health

National Core Community Palliative Care Medicines List factsheet – joint publication between caring@home and Pharmaceutical Society of Australia

 

This is particularly important during the after-hours period when there may be limited access to pharmacy. Imprest medications will be stocked as ‘ward stock’ not yet prescribed for a specific resident. They may be accessed after-hours by a registered health practitioner and dispensed following a medication order.

Having access to anticipatory and emergency after-hours medications improves resident care and may avoid the need for emergency department transfers.

 

Project timeline

Action Date
Applications open 15 December 2025
Applications close Thursday, 30 April 2026

 

South Western Sydney PHN invite RACHs to apply for grants to implement an imprest medication management system. Funding has been allocated to support 15 facilities to receive $4,000 to cover:

  • setup costs
  • permit applications
  • safe installation
  • initial stock
  • support sessions for policy development
  • staff training
  • participation in communities of practice

 

Applications deadline extended to Thursday, 30 April 2026

Complete the below application to provide details of your RACH’s plan to implement, communicate and maintain the imprest system, including setting up a medication administration committee or uploading the existing committee’s Terms of Reference.

For enquiries, email agedcare@swsphn.com.au. Successful applicants must comply with relevant laws and enter an agreement with SWSPHN.

 

26 August 2025

‘Useful and practical’, ‘well organised and delivered’, featured prominently in feedback from participants who attended SWSPHN’s Connected Care conference on Sunday, 24 August.

The conference, held at Rydges Campbelltown, attracted 65 participants from general practice and residential aged care homes (RACH) across the region, who took the opportunity to explore the latest digital health and telehealth practises, and related government incentives, while networking with their peers.

Engaged attendees from general practice and aged care gained valuable and practical insights into how to optimise telehealth for consultations, how to integrate the MyMedicare General Practice in Aged Care Incentive (GPACI) into their practice, and discovered how RACHs can use telehealth and My Health Record to improve resident care.

The event included guided demonstrations, and strong engagement during hands-on practise sessions and Q&As.

One of the speakers, primary care consultant Wendy O’Meara, travelled from interstate adding a unique perspective and enhancing the conference’s profile. Other speakers included Australian Digital Health Agency Project Manager, Marwa Osman, Heathdirect Video Call Customer Engagement Officer, Jude Cobb and Simon Gould from Medics for Life.

Additional feedback from participants included: ‘informative’, ‘I learnt lots of new things’, ‘excellent presentation’ and ‘highly related to our work’.

 
 
 
 
 
 
 
 
Above left: SWSPHN Digital Health and Data Manager Nick McGhie addresses conference attendees.
01 April 2025

Dementia Australia’s Nightingale Program is a specialist nurse-led support and palliative care service promoting choice, wellbeing and forward planning.

It is available free in locations across NSW, including in South Western Sydney, for people living with advanced dementia, their families and carers.

The program provides palliative care, education, advice and referrals to other services including to specialist palliative care teams for complex end-of-life care.

It works collaboratively with GPs, nurse practitioners, community palliative care teams, existing service providers and all allied health teams.

How it helps

Offering a specialist clinical nurse consultant as the single point of contact, the Nightingale Program develops care strategies to enable people living with dementia to:  

  • stay at home longer and maximise their independence
  • promote quality of life and positive relationships
  • have a voice in their future care options and decision making
  • avoid unnecessary presentations to acute hospital settings 
  • have clinical advice including co-morbidity management, pain management, delirium and palliation
  • receive advanced dementia care and family support

Its benefits are

  • specialist, comprehensive nursing assessment and advice
  • identifying current issues, anticipating changing needs
  • referrals to other service providers as needed
  • continuity of care, offering a single point of contact for guidance
  • consultation in developing advance care planning for future health care needs
  • education and emotional support for family and carers

The program supports people living in

  • residential homes
  • community settings
  • residential aged care (typically during transition to care or in regional areas)

It is for people who are living with moderate to severe stages of dementia and require palliative support due to a change in symptoms, and in need of palliative support and/or assistance with planning for end-of-life care. 

21 January 2025

If you have a loved one living in an aged care home, understanding the healthcare options available to them can help you ensure they receive the best possible support. New government initiatives, such as MyMedicare registration and the General Practice in Aged Care Incentive (GPACI), are making it easier for general practices to work with aged care homes to provide proactive, continuous care tailored to aged care residents.

 

What is MyMedicare?

MyMedicare is a new registration process available to all Australians, designed to create a stronger link between patients, their GPs, and GP practices. For aged care residents, this connection provides added benefits by ensuring they have a dedicated GP and practice familiar with their medical history and ongoing health needs. When aged care residents register with MyMedicare, they gain more consistent and accessible healthcare as GPs coordinate services directly with the aged care home staff.

To participate, everyone involved—your loved one, their GP, and the GP practice—must be registered with MyMedicare. It’s important to note MyMedicare is separate from both Medicare and My Health Record. Even if your loved one is already enrolled in those programs, they’ll need to register specifically for MyMedicare to.

 

What is the General Practice in Aged Care Incentive (GPACI)?

The General Practice in Aged Care Incentive (GPACI) is an Australian Government initiative which encourages general practices to work more closely with aged care homes. The goal is to provide residents with continuous, planned healthcare, going beyond standard reactive care. GPACI promotes a collaborative, team-based approach between GPs and aged care staff, which ensures residents’ healthcare needs are met promptly and they benefit from regular medical attention tailored to their unique needs.

GPACI is also part of the government’s commitment to improve healthcare quality and safety for aged care residents, as highlighted in the Royal Commission into Aged Care Quality and Safety and the Strengthening Medicare Taskforce Report.

 

How you can support your loved one

To help your loved one benefit from these initiatives, you can:

  • Ensure they register with MyMedicare. Registration with MyMedicare is essential for them to receive the full benefits of coordinated healthcare.
  • Communicate with aged care staff. Stay informed about your loved one’s health plan and ask about the GP services available to them.
  • Download helpful resources. The Aged Care Residents Information Booklet offers insights into aged care standards and how families can be involved in care planning and quality reviews.

 

MyMedicare General Practice Aged Care IncentiveUseful resources for families and carers

For more detailed information, we encourage you to download these resources:

These resources provide practical information to help you understand the steps aged care homes are taking to enhance resident care, allowing you to support your loved one more effectively.

 

Our role in supporting aged care and practice partnerships

At South Western Sydney PHN, we are working closely with aged care homes and general practices across the region to help them implement GPACI. By strengthening partnerships between these facilities and GP practices, we aim to ensure residents receive timely, ongoing healthcare which meets government standards for quality and safety. SWSPHN is dedicated to helping aged care homes, as well as general practices, understand and implement GPACI effectively, supporting their staff in providing the best possible care for residents.

For further questions or assistance, please reach out to South Western Sydney PHN’s GPACI Project Officer at kirsty.young@swsphn.com.au.

02 October 2024

Many general practices have been experiencing a new error message which is causing issues in PRODA when attempting to link the provider to a General Practice in Aged Care Incentive (GPACI) patient in HPOS (Health Professional Online Services).

Find out more about GPACI

 

screenshot of PRODA error 0831 when linking GPACI patient to service provider stating "The provider is not eligible"
Example of error

 

The Department of Health and Aged Care (DoHAC) has received confirmation from Services Australia this is a new error. It has come to their attention through the help desk as well as through PHNs and they are working with the systems team on a fix.

 

The fix is expected to go live in December. In the interim, the explanation is:

    • The 0831 warning displays when a provider is not eligible for the full period the incentive indicator is assigned to the patient. Please note, this is not an error and does not restrict the ability for a practice to add an incentive indicator or assign a responsible provider.
    • As this is only a warning message, the user can continue by selecting ‘confirm’ again after the message appears to proceed with linking/adding the responsible provider.
    • Operators may also have to select ‘save’ twice.
    • Services Australia will be releasing updated wording for the 0831 warning message this week to help alleviate confusion.

 

SWSPHN will circulate any further advice from Services Australia once received.

19 September 2024

South Western Sydney PHN’s (SWSPHN) Integration and Priority Populations Coordinator, Kate Noble, was invited to present at the International Dementia Conference at the Hilton Sydney on Thursday, 5 September. 

The International Dementia Conference is a biannual conference held over two days with global experts, industry leaders and those with lived and living experiences.   

The conference aims to provoke discussions and inspire action among those committed to improving the care of those living with dementia.   

This year’s theme, ‘In the Arena’, highlighted the difference between watching the action and being out on the field and, in doing so, giving a platform to those in the arena of complex dementia, palliative care and positive ageing.  

Over two days, almost 1,000 people attended the conference to hear from a diverse group of speakers about the latest complex dementia, palliative care and positive ageing research, as well as practice and insights from around the world.  

SWSPHNs Integration and Priority Populations Coordinator, Kate Noble, presenting at the International Dementia Conference
Kate Noble, presenting at the International Dementia Conference

Kate showcased the Peace of Mind Project (POMp), which aims to improve the end-of-life journey for people living with dementia, their carers, families and health professionals by implementing a capacity-building intervention.  

POMp was developed by SWSPHN in 2018 as part of the Greater Choice for At Home Palliative Care Measure, which aims to improve palliative care coordination through Primary Health Networks (PHNs).  

The Greater Choice for At Home Palliative Care Measure was a four-year pilot program, expected to end in June 2021, but has been extended to 2025 and now includes all 31 PHNs.  

During the presentation, Kate spoke about the Capacity Building Model, highlighting the four groups surrounding a person living with dementia: the community, carers, friends and family, general practice, aged care workers, and the South Western Sydney health system.  

Kate also highlighted the key barriers reducing access to palliative care for people living with dementia.  

“Some key barriers include low dementia literacy and stigma, late diagnosis and late recognition of deterioration and palliative care needs, lack of knowledge and participation in planning in advance for late care needs and wishes, myths and misunderstanding of palliative care and reduced recognition with dementia being a life-limiting disease,” she said.  

Other SWSPHN resources and programs were also highlighted during the presentation.  

Visit our website to find out more about the Peace of Mind Project and other palliative care and dementia resources

 

International Dementia Conference

30 July 2024

What is GPACI?

The General Practice in Aged Care Incentive (GPACI) began on 1 July 2024.

GPACI supports older people living in residential aged care homes (RACHs) to receive planned, quality primary care services from a regular general practice and GP at the patient’s aged care home rather than at the GP practice.

GPACI will replace the Practice Incentives Program (PIP) General Practitioner (GP) Aged Care Access Incentive (ACAI), which will cease 31 July 2024.

Benefits of GPACI

The key benefits of the GPACI include:

  • older people living in aged care will benefit from regular visits, care planning and health assessment services, leading to improved continuity of care and reduced hospitalisations 
  • eligible providers will receive payments for services provided to older people living in aged care 
  • eligible practices will receive funding to manage quality care in aged care settings 

About incentive payments

Eligible GPs and practices registered with both MyMedicare and General Practice in Aged Care Incentive will be able to receive incentive payments.

These incentive payments are for providing regular visits and care planning to older people living in aged care.

Payments are: 

  • $300 per patient, per year, paid to the responsible GP
  • $130 per patient, per year, paid to the practice

The payments will be quarterly, in addition to existing Medicare Benefits Scheme (MBS) and Department of Veterans’ Affairs (DVA) rebates for services delivered.

For the eligibility and servicing requirements, visit the Department of Health and Aged Care website.

Support transitioning to GP-ACI

If you need support transitioning to GP-ACI, talk to your Practice Support team member or email enquiries@swsphn.com.au

Find out more

About GP-ACI:

Resources needed to register for GP-ACI: