14 June 2023
Under the Microscope
South Western Sydney Primary Health Network’s (SWSPHN) cultural training has been refocused following feedback from GPs and practice nurses attending previous sessions.
The new Cultural Responsiveness Training was delivered for the first time in March, replacing the previous cultural awareness sessions. Cultural Responsiveness Training offers more practical advice for GPs and practice staff to have an active involvement in making their practices a place where First Nations people feel welcome and supported.
Some of the feedback from the previous training was that although it was clear Aboriginal people had suffered greatly, there was no guidance on what GP practices could do now to bridge the gap and make primary care more culturally safe and accessible for Aboriginal people.
In previous years, Aboriginal and Torres Strait Islander cultural awareness training was taught with a historical lens. Much of the content focused on the impacts of colonisation, stolen generations, kinships systems, racism and how these have negatively affected Aboriginal people in society and their health today.
While these topics are still important and taught in the new cultural responsiveness training, there is more focus on what can be done about it in a practical sense in general practice.
The changes include teaching GPs and practice staff the importance of a whole of practice approach to cultural safety, which includes having a friendly and welcoming environment and all staff are trained in understanding the issues that prevent Aboriginal people from accessing services.
The new learning outcomes are:
- Demonstrate an understanding of Aboriginal history, values, beliefs and experiences
- Define Aboriginal concept of health including barriers to accessing care
- Apply an appropriate communication style to facilitate a culturally safe environment
- Implement good practices and appropriately identify Aboriginal and Torres Strait Islander patients within a GP practice setting
- Prepare a 715 and apply relevant Medicare Item Numbers
At the training sessions, GPs are provided with resources, such as Aboriginal/Torres Strait Islander/Australian flags, identification posters, 715 information, NSW Aboriginal Nation maps and a whole lot of other helpful and practical information and guidance to ensure practices can become culturally safe and responsive to the needs of Aboriginal people.
Two inaugural face-to-face training sessions were held in Mittagong and Warwick Farm in March and April. The first session had eight attendees, mostly practice nurses, while the second session had 48 attendees and was a mix of GPs and practice staff. Another is planned for Wednesday, 12 September, at Warwick Farm and a fourth session pencilled in for 15 November if there is a need for an additional event this year.
The sessions are delivered by Liverpool-based Gandangara Local Aboriginal Land Council, and include topics such as:
- Historical impacts on Aboriginal and Torres Strait Islander people
- How to apply a culturally appropriate communication style
- A whole of practice approach to providing a culturally safe environment
- Appropriate identification of Aboriginal and Torres Strait Islander people
- Conducting a 715
- Identify relevant Medicare items for Aboriginal and Torres Strait Islander people
If you have questions about cultural responsiveness training, please email Priority Populations Program Advisor Anna Dasler at Anna.Dasler@swsphn.com.au
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