RFP: Head to Health Adult Mental Health Centre, Liverpool

20 July 2022

South Western Sydney PHN invites submissions for procurement of a Health Adult Mental Health Centre in Liverpool.



Pop Up Service (in response to COVID-19)

Currently SWSPHN funds two Head to Health Pop Up Hubs which commenced operation on 6 September 2021 as part of the state-wide establishment of the Head to Health Pop up Service in response to COVID-19. These Pop-Up Hubs are located in Bankstown and Liverpool and are funded to December 2022.

A state-wide telephone Initial Assessment and Referral (IAR) service was also established and began operating on 6 September 2021. As at 1 July 2022, this service is available nationally by calling 1800 595 212.


Head to Health Centre and Satellite Network, and Telephone IAR Service

Through the 2021-22 Federal Budget, the Australian Government invested $487.2 million to stablish the Head to Health centre and satellite network of community-based adult mental health services which are delivered by multidisciplinary teams who will provide holistic, collaborative care. This includes funding for eight new Head to Health centres, 24 satellites embedded into existing primary care settings and ongoing funding for the initial eight sites announced as part of the 2019-20 Budget. The announcement also included funding for the central intake and assessment phone service which promotes consistent triage and enables warm transfer and referral to the most appropriate services, including Head to Health centres and satellites.


Procurement overview

The model of service will seek to address key gaps in the system by:

  1. Providing a highly visible and accessible entry point to services for people experiencing psychological distress, where all feel safe and welcomed.
  2. Offering assessment to match people to the services they need.
  3. Providing on the spot support, care and advice without needing referral, prior appointments or out of pocket cost. Every interaction should be with the intention of therapeutic benefit.
  4. Offering an episode of care model based on short to medium term multidisciplinary collaborative care, aimed at improving psychological wellbeing for people with moderate to high levels of mental health need, whose needs are not being met through other services.

Service Model for Head to Health Adult Mental Health Centres and Satellite Services – June 2021

Head to Health Adult Mental Health Centres | Head to Health


Request for Proposal release

Indicative timeline 

  • Tender open: Monday, 25 July 2022
  • Information session: Monday, 1 August 2022
  • Tender closure: Monday, 29 August, 5pm
  • Evaluation: September 2022
  • Recommendation to SWSPHN Board: Late October 2022
  • Contract negotiation: November 2022
  • Contract commencement: 1 December 2022
  • Service commencement: 1 May 2023


Tender Portal

This Request for Proposal will be released on SWSPHN’s tender portal, Tenderlink

Interested parties are encouraged to register for SWSPHNs Tender Portal to ensure they:

  • will receive email notifications when new procurement opportunities are published in relevant categories;
  • can download and view procurement documentation electronically; and
  • will be able to submit applications through the e-tender box facility.
Log in to Tenderlink



Enquiries about this tender can be emailed to the SWSPHN’s Commissioning Manager. 

Domenic Zappia

[email protected]
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