Mental health

Re-vamped No Wrong Door Hub and interactive framework are now live

28 June 2022

SWSPHN has launched the No Wrong Door Framework and the new-look No Wrong Door Service Hub.

The framework is a set of self-paced interactive modules to help organisations who are signatories to the No Wrong Door charter enhance the implementation of the no wrong door philosophy and recovery-oriented approach. Organisations are encouraged to work through the self-paced modules and take time to review their practice, while tapping into additional resources and training.

The service hub is a one-stop shop for resources, updates and opportunities for collaboration. It includes all the great features signatory organisations are used to, along with the framework and toolkit of resources and supports to help participants convert their commitment to the No Wrong Door principle into tangible actions.

SWSPHN developed the No Wrong Door initiative in response to repeated reports of people experiencing endless closed doors when trying to navigate the mental health system and seek support.

It brings together a diverse range of government, non-government and community managed organisations to achieve the mutual aim of reducing barriers and enhancing support for people with severe and persistent mental illness with complex needs, their carers and families across South Western Sydney.

The new framework is key to this.

The framework covers three key areas for organisations to assess themselves against and develop actions for improvement. The areas are: Achieving the No Wrong Door Principles in Practice, Communication and Referral, and Outcome Measurement and Evaluation.
To support organisation in aligning to the No Wrong Door principles and framework indicators, they have access to:

  • Capacity building for individual staff through free training such as Mental Health First Aid training
  • Invitations to the Sector Forum, an opportunity for No Wrong Door charter signatory organisations to come together, network and engage in lively discussion on topics relevant to the sector
  • The new Connect your client feature, providing organisations a way to connect their clients to other charter organisations who can provide assistance

Learn more

To join the initiative, contact Pritika Desai via email at [email protected] or by calling 4632 3085.


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