New electronic referral system rolling out across South Western Sydney

South Western Sydney Local Health District (SWSLHD) is rolling out a new electronic referral (eReferral) system in collaboration with Consultmed. The new system is designed to enhance the efficiency and accuracy of managing patient referrals, ultimately improving communication and the overall quality of care provided across the region.

What is the eReferral system?

Currently, referrals within SWSLHD are processed through traditional paper and fax systems, which can sometimes result in delays and confusion. The new eReferral system will address these challenges by enabling smoother, faster, and more reliable referrals between primary care providers, specialists and internal teams. This transition aligns with SWSLHD’s ongoing commitment to providing high-quality patient care and enhancing collaborative workflows.

Implementation timeline

The rollout of the eReferral system will occur over the next 12 to 18 months, beginning with Camden and Campbelltown hospitals. Updates regarding the go-live dates and further implementation sites will be shared in future editions of Practice Pulse.

Which departments will be affected?

The Campbelltown and Camden hospital departments which will transition to eReferrals include:

• allied health services
• ambulatory care
• antenatal and maternity service
• dermatology
• diabetes and endocrine service
• fracture clinic
• cardiology
• gastroenterology
• immunology clinic
• neurology
• obstetrics and gynaecology
• orthopaedics
• paediatrics
• respiratory
• rheumatology
• cancer services (to be confirmed)

The departments which will not transition to eReferrals include:

• pathology
• drug health
• mental health
• radiology
• oral health
• pharmacy

For more information about the eReferral project at SWSLHD, visit SWSLHD – Electronic Referral (eReferral) or reach out via email at SWSLHD-eReferrals@health.nsw.gov.au

SWSLHD has asked that the following information be shared with GPs