EOI now open: My Care Partners program
Help improve coordinated care for people living with chronic and complex conditions in South Western Sydney.
Eligible general practices invited by SWSPHN can apply through this closed Expression of Interest to join My Care Partners, commencing in January 2027.
About My Care Partners
My Care Partners is a program for practices to provide comprehensive, coordinated care to patients with chronic and complex conditions in South Western Sydney.
Co-designed by South Western Sydney PHN, South Western Sydney Local Health District and members of the community, My Care Partners adopts a ‘medical neighbourhood’ model of care.
Eligible practices joining My Care Partners become a patient-centred medical home, working with a dedicated care coordination service provider and other providers within the medical neighbourhood to support patients at risk of frequent hospitalisation.
Benefits for your practice
Dedicated care coordination for enrolled patients, including a comprehensive assessment and 12-week intervention
Payments for initial set-up and quality improvement activities
Payments for each enrolled patient, on top of eligible MBS items
Ongoing training and support to identify eligible patients and complete practice transformation activities
Free access to digital health tools and platforms that support care planning and coordination
Professional development and networking through My Care Partners Communities of Practice forums
How it works
Identify
Your practice team identifies eligible patients and refers them to the program.
Assess
The care coordination service completes a comprehensive assessment with the patient.
Support
A 12-week intervention works with the patient, your practice and other providers.
Monitor
Care transfers back to your practice for ongoing GP monitoring.
Practice eligibility
To be eligible to participate in My Care Partners, your practice must:
- Be an accredited general practice in South Western Sydney
- Participate in South Western Sydney PHN’s Quality Improvement in Primary Care (QIPC) Program
- Use MedicalDirector or Best Practice and corresponding billing software
- Agree to install and use the digital health software required for the program
- Employ a nurse for a minimum of 12.6 hours per week
- Nominate at least one GP, one practice nurse and one administration staff member with protected time to complete relevant training and My Care Partners activities
Download the Request for Proposal (RFP) for details about the program, practice requirements and application process.
Key dates
| EOI milestone | Date |
|---|---|
| EOI opens | 19 October 2026 |
| Last day for queries | 2 November 2026 at 5pm |
| EOI closes | 6 November 2026 at 5pm |
| Evaluation period | 11 – 20 November 2026 |
| Successful applicants notified | 30 November – 11 December 2026 |
| Negotiations and contract finalisation | 14 December 2026 – 15 January 2027 |
| Unsuccessful applicants notified | January 2027 |
| Contract commencement | Mid-January to mid-February 2027 |
Need help?
This is a closed EOI process. If you have questions at any stage, please contact your Practice Advancement Officer directly or email tender@swsphn.com.au. Answers to queries will be published on this page weekly until submissions close.
My Care Partners: Our story so far
My Care Partners connects general practice with dedicated care coordination, community services and acute care to support patients with chronic and complex conditions who are at risk of frequent hospitalisation. Since the pilot in 2021, the program has grown and evolved.
How the program has grown
What the evaluation tells us
Early findings from Western Sydney University’s evaluation, show potentially preventable hospitalisation rates fell steadily, from 0.63 before enrolment to 0.58 during intervention and 0.54 during GP monitoring. The evaluation also found that following program participation, total health service costs were approximately $2,875 lower per patient than for a matched comparison group, driven primarily by reduced hospital admission costs.
100%
of surveyed practice staff would recommend My Care Partners to other GPs and practices
100%
agree the team keeps them informed about what is happening with their patients
92%
say the service improved their patients’ overall health and wellbeing
What patients say
Patients consistently report feeling listened to, involved in decisions about their care and well supported to achieve their goals.
‘Service and care I received was exceptional. Could not be happier with the help I have received.’
‘Thank you for listening and treating us with respect. We felt heard.’
Data sources: WSU My Care Partners Interim Report; My Care Partners GP Practice Experience Survey (12 practice staff, July to August 2025).