As healthcare continues to evolve, so does the way we approach patient care.
Investing in hardware and software upgrades ensures your practice can access the latest digital health solutions. Not only will this enhance the care you provide to your patients, but it will also make your job easier and more efficient. This article lists technologies for your practice to consider.
Technology upgrades to consider for your practice
Hardware
Upgrade your computer hardware, such as desktops, laptops, tablets or mobile devices, to improve performance and ensure compatibility with modern software applications.
Servers
A common mistake is using desktop computers as servers as they are not designed to handle the continuous demands and heavy workloads of server operations. This can lead to performance issues, such as applications hanging or crashing, impacting the efficiency of your practice.
Dedicated server for your practice
Invest in dedicated server hardware which is built for reliability, scalability, and 24/7 operations.
If a practice has two or more doctors, it is more reliable to invest in a dedicated server instead of using the doctor’s or reception workstation as the server. A dedicated server allows for the server to be left on overnight rather than having the server be a workstation which gets turned off, this allows for backups and data extraction to happen out of hours and not disrupt the practice computers.
Dual monitors
Dual monitors provides an expanded screen real estate, allowing you to have multiple software programs or documents open simultaneously without constantly switching between windows.
Webcam
A webcam with a light ensures that you are well-lit during telehealth consultations, improving visibility for your patients.
Network infrastructure
Consider an upgrade to your network infrastructure, such as routers and switches, to ensure reliable connectivity and data security.
Software
GPs may need to upgrade their practice management software to ensure they have the latest features and functionalities, are compliant with My Health Record, and are interoperable with other digital health platforms such as:
- ePrescribing (eRx or MediSecure) for collecting medicines after telehealth consultations
- SafeScripts for monitoring medication prescribing and info on medication interactions
- My Health Record for access to patient records and discharge summaries
- Polar and Walrus for patient reports
Security
Upgrading your security infrastructure, such as firewalls, antivirus software, and data encryption tools, to protect sensitive patient data from cyber threats. If you are using an antivirus, such as Windows Defender you are sufficiently protected.
Common security mistakes
Irregular Windows updates
Failing to regularly update the Windows operating system on the server can leave it vulnerable to security risks. Windows updates often include crucial security patches which address known vulnerabilities and protect against potential attacks. By neglecting to install updates, you expose your server to security breaches, increasing the risk of unauthorised access and potential data breaches. It is important to establish a regular schedule for applying Windows updates and ensure that critical security patches are promptly installed.
Using end-of-life Windows versions
Running an end-of-life Windows version on your server poses significant security risks. When Microsoft ends support for a particular Windows version, it no longer receives security updates or patches, making it an attractive target for hackers. It is essential to use a supported and up-to-date Windows server operating system which receives regular security updates to ensure the ongoing protection of your server and data.
Lack of data backup
Failing to implement a robust data backup strategy can leave your practice vulnerable to data loss in the event of hacking or system failures. Data backup is crucial for business continuity and disaster recovery. Regularly backing up your server’s data, including patient records, ensures you have a secure and recoverable copy in case of emergencies or data breaches. Implementing an automated backup solution, both on-site and off-site, can provide an additional layer of protection and peace of mind.
Tips to increase security
Password managers
Password managers generate and store complex, unique passwords for each user, reducing the risk of weak or reused passwords. This strengthens the overall security of your practice’s systems and protects sensitive patient data.
Communication tools
Upgrade your communication tools, such as telemedicine platforms or secure messaging systems, to improve patient engagement and facilitate remote consultations. Look for processes in your practice which can be digitised rather than printing and faxing forms and requests.
Here are some recommended communication platforms:
- Secure messaging (HealthLink, Argus, or Medical-Objects) for receiving discharge summaries, and send referrals.
- eRequesting for Pathology.
Upgrading your practice’s IT hardware and software can seem like a daunting task, but it doesn’t have to be. There are many resources available to help you navigate the process, including the Australian Digital Health Agency, which provides support and guidance on many digital health solutions. The Digital Health team at SWSPHN are also here to help.
If you require assistance, please contact the Digital Health team via email at DigitalHealth@swsphn.com.au