The No Wrong Door initiative is a commitment to mental health service collaboration in South Western Sydney.
No Wrong Door aims to enhance the experience of people seeking mental health support. Through a No Wrong Door mindset, individuals are supported to access the right services, no matter where they first seek help.
How it began
The No Wrong Door initiative was created in response to community feedback about the challenges of navigating the mental health system. The initiative was developed as a collaboration between long-time partners, South Western Sydney PHN and One Door Mental Health/South Western Sydney Partners in Recovery.
Under the initial model for No Wrong Door, a total of 66 organisations signed a No Wrong Door charter, committing to provide essential services to the South Western Sydney community. These organisations were given exclusive access to training and attended an annual forum to collaborate and discuss issues related to mental health support access in our region. They were encouraged to conduct a continual assessment of their accessibility via the No Wrong Door Framework.
From 2025, No Wrong Door is open to all support providers who service South Western Sydney. Read on to discover how No Wrong Door continues to provide a model for best practice mental health support.
No Wrong Door principles
Through No Wrong Door, organisations commit to the four No Wrong Door Principles, which include:
- Acknowledging people with mental illness are entitled to human rights which inform all service delivery.
- Acknowledging the barriers to social and service inclusion for people with severe and persistent mental illness with complex needs, and that they will require extra resources and skills to ensure they do not fall through the gaps.
- Use recovery-oriented practice.
- Contributing to an integrated and coordinated service system for people’s mental health and recovery.
What to expect from No Wrong Door
No Wrong Door members receive access to
- No Wrong Door Framework
- quarterly newsletter
- free mental health training opportunities
There is no cost to become a member. We only ask you follow the guidelines in the No Wrong Door Framework to ensure you or your organisation provide best-practice support to people in need.
No Wrong Door Framework
Gather you team together to complete No Wrong Door Framework and reflect on your organisation’s commitment to the No Wrong Door principles.
Completing the framework helps organisations to support consumers and carers. Completing the framework ensures your organisation is well placed to understand, meet and continue to adapt to the support needs of people with a mental illness and receive the help they need, when they need it and from appropriate services.
When you subscribe to No Wrong Door membership, you will receive the framework and be encouraged to work through it, supported by tips and reminders in the No Wrong Door quarterly newsletter.
Quarterly newsletter
To become a No Wrong Door member, all you need to do is subscribe to the No Wrong Door quarterly newsletter. The newsletter will include tips from the framework, advertise mental health first aid training dates and industry updates which may be relevant to people who do not work in the mental health sector.
Mental health training opportunities
A minimum of two free training events is held each year. No Wrong Door members are given the first opportunity to register for these events. Up to three people per organisation may attend.
Share information
No Wrong Door belongs to all its members. If you have an invitation to an event or notice you would like to share with the No Wrong Door network, submit an eligible request via a link to the online request form found in each No Wrong Door newsletter. In order to keep notices relevant and manageable, the following eligibility criteria applies:
- only No Wrong Door members may submit share invites and notices.
- your event or notice must be relevant to other No Wrong Door members.
- your notice or event must be aligned to No Wrong Door principles.
- an event you seek to promote must be free or low cost.
- your request must be received a minimum four weeks in advance to allow for review and scheduling.
Who should join
People with mental health challenges access a range of services for their recovery. No Wrong Door membership includes organisations offering direct and indirect support, such as disability services, homelessness support, domestic violence assistance, and migrant support. Educational, charity, government, and health agencies are also involved.
Membership is for people who support South Western Sydney only. South Western Sydney encompasses the Local Government Areas of:
- Bankstown (pre-amalgamation)
- Camden
- Campbelltown
- Fairfield
- Liverpool
- Wingecarribee
- Wollondilly
South Western Sydney PHN delivers the No Wrong Door initiative with funding by the Australian Government.
