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Take the first steps towards finding the mental health and wellbeing support best for you.
The sooner you talk about your mental health, the sooner you’ll get the help and support you need.
Liverpool Head to Health Centre is now called Liverpool Medicare Mental Health Centre.
The centre is a welcoming place where everyone can still access free and confidential mental health information, services and supports from multidisciplinary care teams over extended hours.
Whether you have experienced mental health challenges in the past or are reaching out for support for the first time, you are welcome.
No referral, appointment or Medicare card is needed.
Support offered
- immediate help and follow-up for people who are in distress
- support for people with mental health concerns
- support for carers and families of people experiencing mental health distress
- help connecting people with other services to support them in the future, from health to mental health, and social supports like housing and employment
How to access the service
Drop in to Liverpool Medicare Mental Health Centre at 203 Northumberland Street, Liverpool
You can drop into the centre from 1pm to 9.30pm (Monday, Wednesday to Sunday) and 1pm to 5pm on Tuesdays (including public holidays).
OR
Call the Medicare Mental Health phone line on 1800 595 212
If you are not able to visit the centre in person you can call 1800 595 212 to speak to an experienced professional to receive advice or a referral to a service which meets your needs, from 8.30am to 5pm weekdays (except public holidays).
Medicare Mental Health website
Find digital mental health resources from trusted providers on the Medicare Mental Health website.
Why Liverpool Medicare Mental Health Centre is different
When you visit or call a Medicare Mental Health Centre, you will speak to a trained professional who will ask you a series of questions to determine the level of care you need.
The centre provides on-the-spot support for people in distress and ongoing care for more complex mental health needs.
It is staffed by multidisciplinary care teams, including counsellors, psychologists, social workers, nurses and peer support workers, who provide wraparound support and care across extended hours.
This is not a crisis service. If you need immediate help or are at risk of harm to yourself or others call Triple Zero (000) now.
Frequently Asked Questions
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Why are Head to Health centres being renamed to Medicare Mental Health Centres?ViewHide
As part of changes to strengthen Medicare and improve access to free mental health services, the Australian Government is enhancing and renaming its national network of adult mental health centres.
The name change to Medicare Mental Health Centres will make these services consistent with other trusted clinical services funded by the Australian Government.
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When will the name change happen?ViewHide
Over the coming months, the signage, the look of the physical centres, and communication materials will change.
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Will the services stay the same?ViewHide
Yes. Medicare Mental Health Centres will remain free, open extended hours, and you can still access support without needing a referral, appointment or a Medicare card.
The Australian Government is also providing additional funding to enhance Medicare Mental Health Centre services. This will make sure people with mental health concerns receive the care they need from a range of mental health professionals, including psychologists and psychiatrists.
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What are Medicare Mental Health Centres?ViewHide
Medicare Mental Health Centres provide a welcoming place where everyone can access free and confidential mental health information, services, and supports.
They offer immediate support for people in distress, including their family and carers.
Medicare Mental Health Centres are free for everyone who walks in the door, are open extended hours and no appointment, referral or Medicare card is needed.
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What type of support can I receive at Medicare Mental Health Centres?ViewHide
Medicare Mental Health Centres offer:
- immediate help and follow-up for people who are in distress
- support for people with mental health concerns
- support for carers and families of people experiencing mental health distress
- help connecting people with other services to support them in the future, from health to mental health, and social supports like housing and employment
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What can I expect when I visit a Medicare Mental Health Centre?ViewHide
Inside every Medicare Mental Health Centre are professionals who can listen and help people to deal with whatever they are going through.
When you arrive, a trained health care professional will take the time to talk to you and understand your immediate needs. They may also make an appointment for you to visit again.
The centres are a normal part of everyday healthcare, offering a welcoming place to get free mental health support.
Medicare Mental Health Centre staff understand everyone is different and has their own challenges. They will address your concerns with empathy, understanding and acceptance.
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Who can access support and services at Medicare Mental Health Centres?ViewHide
Anyone can access Medicare Mental Health Centres. No appointment, referral or Medicare card is needed, and you don’t need to be an Australian citizen to access support.
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How can I find out more information about Medicare Mental Health Centres?ViewHide
To find out more about Medicare Mental Health Centres visit health.gov.au/medicare-mental-health or call 1800 595 212, 8.30am to 5pm weekadays.
Commissioned provider details
Neami National
Website: www.neaminational.org.au
LGAs services: Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wollondilly and Wingecarribee