October is Health Literacy Month, an opportunity for general practices to consider how clear communication can support patient understanding, participation and safety.
Health literacy is not simply a patient’s ability to read or understand medical information. It can be influenced by the complexity of health information and services, as well as language, culture, accessibility and individual communication needs.
GPs and practice teams can help by:
- using everyday language and avoiding unnecessary medical jargon
- focusing on a small number of key messages
- encouraging patients to ask questions
- providing information in appropriate formats
- using accredited interpreters when required
- checking patients understand what they need to do next
Try the teach-back method
Teach-back is a simple way to check whether information has been communicated clearly.
Rather than asking, “Do you understand?”, invite the patient to explain important information in their own words.
For example: “I want to make sure I’ve explained this clearly. Can you tell me how you’ll take this medicine when you get home?”
Teach-back is not a test of the patient’s knowledge. It helps the health professional identify whether information needs to be explained differently.
Learn more about teach-back and access practical resources
Practices can also consider the broader patient journey.
Are appointment instructions and forms easy to understand?
Can patients easily find the information and support they need?
Small changes to the way health information is communicated can support informed decision-making, safer care and better health outcomes.