04 September 2023
The aged care system and My Aged Care can be difficult to understand and navigate especially if a person has:
- communication and language barriers
- difficulty due to memory problems
- doubts about seeking support
- little trust in government services
Some older Australians need extra support to navigate the aged care system and use My Aged Care but do not have family, friends, a carer or a representative they are comfortable with, willing and able to help them access services and supports.
SWSPHN is funding six care finder services to assist these people by providing face-to-face support.
Care finders can help people with:
- Their My Aged Care applications, providing guidance on services to apply for
- Their My Aged Care assessment where appropriate
- Working through income/means testing and costs (with support from Services Australia as required)
- Connecting with health services, mental health services, housing services, drug and alcohol services, community groups and transport as needed
You can talk to your doctor about the care finder program or contact the Triple I Hub referral service to get help by following the three steps below:
- Phone Triple I on 1800 455 511 to link to a care finder
- Triple I sends your referral to a care finder service
- The care finder service will contact you