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Practice for sale formGPs using MyMedicare may be experiencing some system glitches when it comes to registering patient lists or individual details. SWSPHN’s digital health team can offer a range of solutions and troubleshoot issues for users of the MyMedicare Bulk Import Tool as well as those who may be having issues with patients’ names not matching their Medicare card.
MyMedicare bulk import tool
When users of MedicalDirector try to import the complete patient list using the Medical Director MyMedicare Bulk Import tool, they may find that no patients appear in the list when they click import. This is due to a bug with the complete patient list that only affects MedicalDirector users.
To troubleshoot and resolve this issue, open the patient list in Excel and expand the individual columns to ensure all data in the fields is visible. After completing this step, save the file and use the MedicalDirector Bulk Import Tool. When you click import, the patients should appear in the list.
The process is then as follows:
- Logon to MyMedicare
- Go to list of patients enrolled
- Export list of patients
- Save as an Excel file
- Use MedicalDirector Bulk Import tool
- Etc…
Patients not matching Medicare card number
There is a bug with MyMedicare where if a patient has been registered in the past, and their Medicare card number has changed, the complete patient list still shows their old card number and won’t allow you to match the patient.
The current workaround is to manually mark these patients as MyMedicare registered and to ignore their old Medicare card number.
Error message when searching for a patient on My Medicare to register
A message stating, “You are not authorised to use this functionality,” indicates that the patient’s Medicare card number may be incorrect or incomplete. Verify the number and ensure the correct number of digits has been entered.
If the message reads, “This Patient does not have an online Medicare account,” you can ignore it and proceed with registering the patient again.
For further assistance with MyMedicare issues, contact the SWSPHN digital health team at digitalhealth@swsphn.com.au.