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As the practice manager at Plus 1 Medical Centre in Fairfield Nagham Sadek embraces a wide range of roles across the business. A passionate advocate for her staff, she also ensures a caring and efficient environment greets every patient that walks through the door.
How long have you been a practice manager?
I have worked in the South Western Sydney region for more than 13 years.
What was the career path that led you here?
I previously worked in the banking industry and started working in primary care when my husband opened the medical centre in Fairfield.
Tell us about the role of practice managers in primary care? For example, what are your day-to-day responsibilities?
As the practice manager for a busy medical centre, I have a wide range of roles which can vary from day to day.
My duties include making sure the practice is up-to-date and functioning smoothly and efficiently, as well as managing human resources and dealing with payroll, invoicing and receipts.
I work towards achieving the business goals set by our principal doctors, look after our team and help to create a happy and comfortable working environment.
It is important I have the ability to quickly and efficiently solve any problem that may occur unexpectedly while also making sure our patients are happy.
I maintain the financial records, schedule maintenance matters and equipment upgrades and order supplies.
I also deal with any insurance or legal matters and handle internal and external complaints.
How does your role complement the role of the other health professionals in your practice?
My job is to make sure work is running smoothly and efficiently and all the health professionals in the practice are supported to the best of their ability.
What do you love about your job? What do you find the most fulfilling about your role?
I love the way our practice ensures it is caring for our patients and the way we all work together as a team to help our community.
What do you like to do in your spare time?
When I am not working, I love to spend time with my family. I also enjoy going to the gym, swimming and riding my bike on the weekends.
What do you like most about the region in which you work and live?
To me the Fairfield region represents a safe environment with a wide range of different cultures which are living together and appreciate each other’s differences. It’s also a great place for grocery shopping.
Do you have any role models and why?
My role model is the spiritual leader Sadhguru because we all need to believe in our ability to help and be wonderful human beings.
How does your practice – and the people within it – help to educate the community about maintaining good health?
Our practice works hard to support our patients in their health journey. We have lots of useful information in our waiting room and our receptionist is always ready with helpful advice. We also have a consultant dietician who sees patients on a regular basis.