To meet industry best practices and comply with legislative compliance requirements, Outcome Health will implement improved security measures to POLAR in early 2024.
Users will begin using email-based logins whic h include Multi-Factor Authentication (MFA) instead of a username-based login (User.Test).
MFA will become mandatory across the POLAR platform. When accessing the system, a user will need to provide their identity using a six-digit number provided via SMS.
Ensure your POLAR login details are up-to-date
Ensure your POLAR details are up-to-date and include:
• Unique identifier (email address)
• Mobile phone number
How to check/edit user details
Log in to POLAR, click on the Management tab then Groups and Users:
Double click on the Users name and update the Email and Mobile phone fields as required.
If you require assistance, please contact the SWSPHN Digital Health team: DigitalHealth@swsphn.com.au
If you would like more information on using POLAR Flagging or participating in QIPC, please contact your practice’s assigned Practice Support Officer or Health Systems Improvement Officer.
Contact the SWSPHN HSI team via email at HSIsupport@swsphn.com.au to learn more about QI activities.
Additional resources are available on the SWSPHN QIPC webpage.