Women's health

New Continence Aids Payment Scheme (CAPS) online application

16 November 2023

Eligible patients can now apply online for the Continence Aids Payment Scheme (CAPS).

CAPS is an Australian Government program which helps people over five years old who experience permanent and severe incontinence to cover some of the costs of buying continence products.

The new online application is available through the individual’s Medicare account on myGov or in the Express Plus Medicare mobile app.

Patients still have the option to use the existing CAPS application guidelines and application form, which can be downloaded or ordered from the Department of Health and Aged Care.

If someone else is applying on behalf of a patient, their representative must use the paper form.

Even if a patient applies online, they still need a registered health professional (such as a GP) to complete the health report section using the paper form.

The patient will then need to upload the report to their online application through their Medicare online account.

Please inform your eligible patients of the new online application process.

More information can be found at and the department’s website.