03 September 2024

The Department of Health and Aged Care has engaged Scyne Advisory and yamagigu to conduct an independent evaluation into the Lifeline-funded, 13YARN national Indigenous crisis support line.

13YARN is Australia’s first national crisis support line for First Nations peoples and offers confidential one-on-one yarning opportunities with Lifeline-trained First Nations Crisis Supporters who can provide 24/7 support. 

The evaluation aims to assess the service’s cultural appropriateness, awareness, efficiency, accessibility and effectiveness with recommendations for service delivery improvements.

As part of the evaluation, the department would like a greater understanding of the awareness mainstream service providers and practitioners have of 13YARN, their likeliness to refer people to 13YARN and any suggestions for integration or delivery.

If you provide services to First Nations peoples, please complete the five to 10-minute survey.

The survey will be open until Tuesday, 20 September 2024.