About the toolkit

This eMental Health Toolkit was developed by South Western Sydney Primary Health Network to support health professionals to recommend eMental Health tools as an adjunct to face-to-face psychological therapies. The eMental Health Toolkit identifies suitable eMental Health tools in line with SWSPHNs Mental Health Stepped Care model.

Needs specific resouces

  • Telephone support

    Document
    New Access

    Coaching service, providing Low-intensity Cognitive Behavioural Therapy, over the phone or face-to-face

    Document
    Beyond Blue

    Mental health information and support

    Document
    MensLine Australia

    Counselling service for men with family and relationship concerns

    Document
    SANE Australia

    Information, guidance and referrals to manage mental health concerns, via phone or online chat (weekdays 10am - 10pm)

    Document
    Kids Helpline

    Information and support for children and young people (5 - 25 years), via phone or online chat (24/7)

    Websites

    Document
    Beyond Blue

    Mental health information and support

    Document
    Black Dog Institute

    Mental health information

    Document
    Reach Out

    Mental health information and forums for young people

    Mobile Apps

    Document
    Smiling Mind

    Mindfulness meditation app

    Website
    1 Giant Mind

    Learn to meditate through free apps and events. Training through in-person and online courses also available.

    Case study

    Kate, is a 34 year old female

    Watch video

    Kate, is a 34 year old female who recently visited an emergency department at hospital for an episode of extreme chest pain, difficulty breathing and numbness in her arms. Kate reflects on the experience: “I was walking my dog when I started sweating, but since it wasn’t hot outside, I couldn’t quite understand why. Then I started having trouble breathing and I really got scared. My heart was pounding so hard I thought it would explode and my whole body was shaking and then my arms went numb”. Kate said this whole episode only lasted a few minutes but it felt like hours. Kate said she feels like she is going to have a heart attack or die when this happens.

    Kate is otherwise a healthy mother of two children (3 year old girl and 7 year old boy) who works part-time as a student coordinator at her local TAFE. She has no medical history to speak of, but has only just reported these previous episodes to you (Kate is a new patient) after you review her test results from her last emergency department visit. Kate tells you she has experienced many episodes like this in the past and doesn’t know what is going on or why it happens. She tells you she is worried she is “going crazy” because if her ECG and blood tests are normal, then what is wrong with her? After further assessment Kate is diagnosed with panic disorder.

    Kate is likely to benefit and respond well to eMental Health tools as an adjunct to her ongoing face-to-face psychological therapy. Given she is a busy mum and likely to be technologically savvy, there are lots of resources to help such as:

  • Telephone support

    Document
    New Access

    Coaching service, providing Low-intensity Cognitive Behavioural Therapy, over the phone or face-to-face

    Document
    Beyond Blue

    Mental health information and support

    Document
    MensLine Australia

    Counselling service for men with family and relationship concerns

    Document
    SANE Australia

    Information, guidance and referrals to manage mental health concerns, via phone or online chat (weekdays 10am - 10pm)

    Document
    Kids Helpline

    Information and support for children and young people (5 - 25 years), via phone or online chat (24/7)

    Websites

    Document
    MindSpot

    Online assessment and treatment for anxiety and depression

    Document
    myCompass

    Online personalised self-help program

    Document
    moodgym

    Online self-help for depression and anxiety

    Document
    This Way Up

    Online courses using Cognitive Behaviour Therapy (CBT)

    Document
    Mental Health Online

    Online services and programs to support mental health

    Mobile Apps

    Document
    Only Human App

    Short films and simple tasks to create a habit of self-care

    Case study

    Andrew is a 31 year old man

    Watch Video

    Andrew is a 31 year old man who says he was a shy as a child but transiently became more confident and more extroverted at 15 years when a girl took an interest in him. Andrew got braces on his teeth at age 16 and dates problems with social anxiety from that time.

    Soon after he left school Andrew became a plumber. He is currently self-employed and says he has few friends. He currently has a partner and is engaged, but says he is not sure about her level of commitment.

    Andrew avoids social contact and says he has had episodes of depression in the past, the last being only 12 months ago when he was treated for 3 weeks with sertraline but stopped the medication as he was feeling better. Andrew describes long term anxiety about making eye contact with people. He is acutely aware that he is unable to manage this and avoids social situations e.g. Has twice postponed having an engagement party with “numerous feeble excuses”.

    Given Andrew is ‘shy’ and suffers social anxiety he might find eMental Health tools a good option to manage his anxiety as an adjunct face-to-face psychological therapy. Consider the following for Andrew:

  • Telephone support

    Document
    SANE Australia

    Information, guidance and referrals to manage mental health concerns, via phone or online chat (weekdays 10am - 10pm)

    Document
    Lifeline

    24/7 crisis support and suicide prevention services

    Websites

    Document
    Gather My Crew

    Connecting people going through tough times with friends and family who want to provide practical help

    Document
    myCompass

    Online personalised self-help program

    Mobile Apps

    Document
    ConnectMe

    A secure Practitioner to client communication platform

    Case study

    Shakil, 32

    Shakil, 32, was brought to the emergency department by his brother who found him in a nearby suburb by accident. Shakil was covered in blood and feathers and had been missing from home for several years. Shakil was found by chance by his brother who had seen him walking down the road and followed him home. Home turned out to be a ramshackle flat above an empty shop. His brother had been shocked to find the remains of a partly plucked, un-gutted pigeon that Shakil explained was leftover from his dinner. Shakil said he had put the bird in the oven for half-an-hour to cook it, but since the electricity supply had been discontinued, the attempt had been pointless. Shakil was not receiving unemployment benefits, because he said the money should be sent to the third world instead. Shakil said that a God (called Abu-Lafram) lived in his bathroom and told him to deny himself for the benefit of the third world. Shakil had little furniture and food but an abundance of aluminium tin foil. Shakil explained he used the tin foil to line the walls of the flat to protect Abu Lafram from the evils that seeped through the walls. Shakil mimicked Abu Lafram’s voice that he said was telecast through his head, announcing in a low melodramatic tone “I send you the purest pure thoughts Shakil”. His brother had been most upset when he had told Shakil the bad news that his mother had died whilst Shakil had been away from home. Shakil’s only response was to smirk and then laugh.

    Shakil was assessed, hospitalised and treated for schizophrenia and has been discharged on an Involuntary Treatment Order due to his poor insight and to ensure compliance with medication moving forward. He is currently stabilising and living back with his brother.

    Shakil’s medication management is via his GP and care coordination through the Credentialed Mental Health Nursing Service.

    Given the complexity of this patient, the use of eMental Health tools may need to be delayed until Shakil is further stabilised and is able to engage. An outcome tool such as the Recovery Star could be useful to ascertain where Shakil sits in his recovery journey and to identify Shakil’s health priorities, acceptance of treatment and readiness for change.

    The clinician could consider using the phone app ConnectMe to encourage Shakil to communicate with his practitioner using secure means.

  • Telephone support

    Document
    Emergency Services

    Phone if life is in danger

    Document
    Lifeline

    24/7 crisis support and suicide prevention services

    Document
    Suicide Call Back Service

    Free professional counselling (24/7)

    Document
    CoMHET

    SWSLHDs Community Mental Health Emergency Team

    Document
    NSW Mental Health Access Line

    A state-wide helpline providing triage assessment and referral services, linking people to SWSLHD mental health services (24/7)

    Document
    Lifeline Macarthur Crisis Support Aftercare Program

    Short-term telephone-based support with a Trained Telephone Crisis Supporter after a suicide attempt

    Websites

    Document
    Suicide Call Back Service

    Free professional counselling (24/7)

    Document
    myCompass

    Online personalised self-help program

    Mobile apps

    Document
    ConnectMe

    A secure Practitioner to client communication platform

    Document
    BeyondNow

    Suicide safety planning app

    Case study

    Chris is a 21-year-old male

    Chris is a 21-year-old male who was referred to the Lifeline Macarthur Crisis Support Aftercare Program on discharge from hospital following a suicide attempt.

    Leading up to the suicide attempt, Chris had multiple psychosocial stressors including a relationship breakdown, job insecurity, financial issues and an ill mother. He had no past mental health history or diagnosis. There was history of anabolic steroid use.

    Chris maintained that the suicide attempt was impulsive, as he had broken up with his girlfriend that morning. He reported no history of past suicide attempts or suicidal ideation.

    As well as being supported by the Aftercare Program, Chris received face-to-face clinical support through SWSPHN’s Clinical Suicide Prevention Program.

    Aftercare provided phone crisis support to Chris, initially three times a week, then weekly. Chris acknowledged that he was reluctant to reach out to others for support as he didn’t want to burden them or appear ‘weak’. A safety plan was developed that included reaching out to his sister or friends if he had thoughts of suicide, or phoning Lifeline 13 11 14 if he was unable to contact them. Regular exercise was also an important part of his self-care.

    Chris was exited from the Aftercare Program after nine weeks as he no longer had thoughts of suicide and he felt he was able to cope with life’s stressors without regular phone crisis support.

General resources

  • Accredited training webinars

    Templates and forms
    My Aged Care

    GPs can refer their patients to My Aged Care from their electronic practice management systems via the e-referral form.

    Website
    Health assessment for people aged 75 years and older

    Visit the Department of Health website’s ‘Health assessment for people aged 75 years and older’ page for information on how a medical practitioner may select MBS items to undertake a health assessment for a person aged 75 years and older.

    Podcasts

    Website
    Health assessment for people aged 75 years and older

    Visit the Department of Health website’s ‘Health assessment for people aged 75 years and older’ page for information on how a medical practitioner may select MBS items to undertake a health assessment for a person aged 75 years and older.

    Webinar
    eMH and Stepped Care: What GPs need to know
    Webinar
    e-Mental Health in General Practice
    Webinar
    Blending Online Therapy into Face-to-Face Care
    Webinar
    Developing eMH programs: Spotlight on MindSpot
    Webinar
    Managing Anxiety Online
    Webinar
    Treating Depression with e-couch
    Website
    Using e-Mental Health Resources to Help Teens
    Webinar
    What use is eMH in eating disorders?
    Webinar
    Online Resources to Help Improve Indigenous Mental Health
    Webinar
    Men and e-Mental Health
    Webinar
    Using eMH to Manage Complexity: Anxiety and Bipolar Disorder
    Webinar
    Using online tools in suicide prevention
    Podcast
    Expert Insights

    Recorded for health professionals, our expert panels discuss anything and everything to do with mental health diagnosis, treatment and new ways of thinking.

    Podcast
    Being Well

    Inspirational stories shared by people who have been challenged by and overcome experiences with mental health conditions.

    Podcast
    eMHPrac webinar-based podcasts

    Recorded to help health professionals stay up to date with the latest eMental Health research and practical advice.

  • Video
    eMental Health in Practice – Resources Overview

    Video
    Why GPs need to know about e-Mental Health

    Video
    eMental Health in Practice – Dr Johns

    Video
    eMental Health in Practice – Tracy’s Story – Anxiety (Moderate)

    Video
    eMental Health in Practice – Louise’s story – Panic Attacks (Mild/Mod)

    Video
    eMental Health in Practice – Jason’s story – Depression

  • Specialty services

    Document
    Cool Kids Online

    An interactive online program for 7 to 12 year olds allowing parents and children to work together to learn strategies to help manage anxiety (based on face-to-face program)

    Document
    eheadspace

    Provides free online and telephone support and counselling to young people 12 - 25 and their families and friends

    Document
    Youth Beyond Blue

    Provides information about anxiety, depression and suicide to young people aged 12–25.

    Document
    Chilled Out Online

    An interactive online program for 13 to 17 year olds allowing teens to learn strategies to help manage anxiety (based on Cool Kids for teens face-to-face program)

    Document
    QLife

    Anonymous and free LGBTI peer support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships

    Document
    Counselling Online

    Support for people affected by alcohol & other drugs

    Document
    MensLine Australia

    Counselling service for men with family and relationship concerns

    Document
    Gambling Help Online

    Support for anyone affected by gambling

    Document
    Butterfly Foundation

    Butterfly operates a National Helpline providing eating disorder and body image issues support - phone, via email and online.

    Document
    InsideOut

    Australia’s national institute for research and clinical excellence in eating disorders

    National information for portals

    Document
    Health Direct

    Provides quality, approved health information and advice

    Document
    Beacon

    Portal to online applications for mental and physical disorders

    Head To Health logo
    Document
    Head To Health

    Intake Assessment and Referral Model of Care for face-to-face and telephone support. Website provides digital mental health support. Call 1800 595 212.

    Document
    eMHprac

    Free e-mental health training and support for health practitioners

    Other support services

    Document
    CheckIn

    An app for young people who want to check in with a friend but is concerned about saying the wrong thing or making the situation worse.

    Document
    ConnectMe

    A secure Practitioner to client communication platform

    Document
    Transcultural Mental Health Centre (TMHC)

    Culturally relevant mental healthasdasd resources and publications for use by service providers

    Regional (SWSPHN) services

    Headstart logo
    Document
    Headstart

    Find mental health support services for South Western Sydney

    Website
    Health Resources Directory

    Find factsheets and audio files in many translations and health topics to print and share with your patients.

    Document
    Your Health Your Time Your Way

    A website which aims to inform and educate residents of South Western Sydney on key local health priorities

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