Urgent care

Urgent Care Services open across region for one-off, urgent conditions

06 February 2024

Your patients can now access Urgent Care Services (UCS) in Liverpool, Bankstown and Gregory Hills for one-off care outside of normal hours.

Urgent Care Services are intended to complement the role of primary care providers by providing short-term, episodic care for urgent conditions which are not immediately life-threatening but should not be left untreated.

Treatment is free for all Medicare eligible card holders.

The new services are open seven days a week (including public holidays) from 8am to 8pm and use a ‘single front door’ approach, with patient triage and appointments managed through Healthdirect on 1800 022 222.

However, the services will not turn away walk-in appointments.

If you have questions about patient suitability or referrals, please contact the UCSs directly via the dedicated clinician-only (not for public use) phone lines:

For people who have a regular GP or are a MyMedicare patient registered with a particular general practice, information about their use of an UCS and the treatment they received can be securely provided to you for any required follow-up care.

What care is provided through a UCS?

The UCSs are equipped to treat conditions including:

  • minor illnesses, including respiratory illness, gastrointestinal illness, urinary tract infections, mental health and sexually transmitted infections
  • minor injuries including closed fractures, simple lacerations, simple eye injuries and minor burns

The UCSs are equipped to provide the following procedures:

  • acute wound management including gluing, suturing, and dressings (eg minor burns)
  • incision and drainage of abscesses
  • basic fracture management
  • intravenous cannula insertion to allow for iv antibiotics and iv therapy
  • urinary catheter management, and changes for males and females
  • removal of foreign bodies (eg from ear, nose, limbs)

What care is not provided through a UCS?

  • on-going chronic disease care including chronic disease care plans or health assessments
  • pre-employment or training Medical Officers, GP mental healthcare plans, routine antenatal care or routine vaccinations of childhood and adulthood or travel-related vaccines
  • potentially life-threatening problems (such as cardiac chest pain, severe shortness of breath or altered conscious state) or managing labour and birth. However, the UCS has the capacity to identify and manage these problems should patients present with them

What can your patient expect when calling Healthdirect?

Callers speak with a registered nurse who asks a series of questions about their condition and then guides them to the care they need.

The Healthdirect nurse can:

  • connect the patient with a health expert by phone or video call
  • book the patient an appointment at the UCS
  • connect the patient with other appropriate, locally available healthcare, including the patient’s usual GP
  • call the patient an ambulance or direct them to the nearest emergency department if their situation is an emergency

Is extra support available to your patient?

  • for interpreter services, call TIS on 131 450 and ask for Healthdirect
  • for hearing or speech support, visit the National Relay Service website, choose a relay method which works for you and ask for Healthdirect
  • for people who have other support needs, patients should tell the Healthdirect nurse who answers their call 

Medicare Urgent Care Centres

The NSW Government-funded UCS are intended to complement the Australian Government-funded, bulk billed Medicare Urgent Care Centres (UCC), one of which opened in Campbelltown in December.

Access to the UCC differs from the NSW-funded UCS’ in that you don’t need to make an appointment. You can walk in and wait to be seen. 

The Campbelltown Medicare Urgent Care Clinic is at Campbelltown Medical and Dental Centre, 296 Queen Street, Campbelltown. The clinic is open 8am to 6pm, seven days a week.

Visit our webpage to find out more about Urgent Care Services.

The Urgent Care Services are a collaboration between NSW Health and South Western Sydney Primary Health Network.