24 April 2024

Health professionals working well togetherA request for proposal (RFP) is now open for eligible organisations to deliver care coordination services to support patients through My Care Partners – a program aimed at supporting general practices in South Western Sydney to manage patients with complex chronic diseases who are at risk of being hospitalised. 


About My Care Partners 

My Care Partners (MCP) is a joint collaborative initiative of South Western Sydney PHN (SWSPHN) and South Western Sydney Local Health District (SWSLHD). The program commenced in 2021. Currently, 23 general practices are enrolled, supporting 121 patients. 

The main aim of My Care Partners is to reduce the risk of potentially preventable hospitalisations and improve the care for patients with chronic diseases who are at risk of being hospitalised. We do this by providing a patient-centred, integrated healthcare neighbourhood. 


Procurement overview 

To expand capacity of the program to more practices and patients, SWSPHN is seeking to appoint a service provider, external to SWSPHN and SWSLHD, for care coordination.

The commissioned provider will deliver the care enabling/facilitation and clinical services (care coordination/care navigation) components of the My Care Partners program to patients who have complex health needs, unmet social needs, and are identified as being at risk of potentially preventable hospitalisations. 

Read official notice 


Procurement timeline 

Action Date
EOI open 22 April 2024
Information session 12.30pm, 1 May 2024
Last queries date 14 May 2024
RFP closing date 17 May 2024
Evaluation period 20 May – 31 May 2024
Recommendation to SWSPHN Board June 2024
Successful applicant notified June 2024
Commence contract negotiations June-July 2024
Unsuccessful applicants notified 1 August 2024
Contract commencement 1 August 2024
Phase 1 establishment 1 August – 30 November 2024
Phase 2 full implementation 1 December 2024 – 30 June 2025



Information session

An information session will be held to assist potential respondents in their submission for the My Care Partners Care Coordination procurement, The session will provide an overview of the tender process and requirements, and an opportunity to address questions relating to the tender documentation.

Attendees who have accessed the tender documents within SWSPHN’s Tender Portal before the information session may be in a better position to ask and understand information during the session.

Time: 12:30pm AEST
Date: Wednesday, 1 May 2024
Register: Zoom


Submissions accepted via Tenderlink 

This expression of interest is on SWSPHN’s Tender Portal – Tenderlink: www.tenderlink.com/swsphn 

Interested parties are encouraged to register for SWSPHN’s Tender Portal to ensure they: 

  • will receive email notifications when new procurement opportunities are published in relevant categories 
  • can access the online forum to address any questions about the program and procurement process 
  • can download and view procurement documentation electronically and 
  • will be able to submit applications through the e-tender box facility 
Visit the SWSPHN Tenderlink portal



Enquiries regarding this notification can be directed to Director of Planning and Performance, Amy Prince, at amy.prince@swsphn.com.au