21 May 2024

Two groups in South Western Sydney have been identified as needing better support to access to healthcare:

  1. People who are homeless. This includes those sleeping rough, couch surfing or living in temporary housing.
  2. People speak a language other than English at home. This includes those from diverse cultural and/or religious backgrounds. These people may be born overseas and may be a refugee.

If you have personal experiences being homeless or are from a culturally diverse background, your input can help improve primary healthcare in South Western Sydney.

Your contribution will help design three new initiatives which will be funded by South Western Sydney PHN.

  1. Service Navigator a service which seeks to put people from these vulnerable communities in contact with healthcare services.
  2. Community chronic disease education sessions for multicultural communities
  3. Trauma informed care and domestic violence training for health providers


What to expect

You will attend three online co-design sessions via Zoom over three months. Each meeting will be one-hour long.

Co-design sessions are meetings where community members and other stakeholders, including health professionals, give feedback on a proposed product, service or policy.

You will share your experiences and suggestions to help develop the Service Navigator model.

Session dates:

Wednesday, 26 June 2024
Wednesday, 28 August 2024
Wednesday, 26 February 2025

Each one-hour session will take place in the afternoon at a time to be determined.

You will be paid $50 per session for your time.

Use the form below to register. A member of the project team will review your submission and send you an invitation with a link to the meeting via Zoom.

You will need access to Zoom

If you do not yet have access, here are three options:

Download the Zoom app onto your smartphone or tablet
Access Zoom via a web browser on a desktop computer

Check if your local library can assist you by providing access a desktop computer and a private space.
Canterbury Bankstown Library services
Camden Libraries
Campbelltown Libraries
Fairfield City Open Libraries 
Liverpool City Libraries 
Wollondilly Library 

Register your interest


South Western Sydney PHN’s role in healthcare

South Western Sydney PHN (SWSPHN) is a not-for-profit organisation funded by the Australian Government. It serves the local government areas of Bankstown, Camden, Campbelltown, Fairfield, Liverpool, Wollondilly and Wingecarribee.

One of the main jobs of SWSPHN is to talk to health professionals and the community to figure out what health services are needed in South Western Sydney and how to improve community health.

A representative from SWSPHN will lead the co-design sessions.

Learn more about how SWSPHN funds services through commissioning
Learn more about Primary Health Networks on the Department of Health and Aged Care website


Project background

Earlier this year, we held community focus groups in South Western Sydney. These groups found our community needs more support for two groups, multicultural communities, and homeless people.

We found a need for a Service Navigator program to link clients with culturally appropriate or accessible services, assist with Medicare applications, provide in-language support, and to provide education on how to navigate the healthcare system.

We are now designing a Service Navigator model which will have a set eligibility criterion to address these needs. The co-design sessions will ensure the model meets the support needs of these groups.

The next step after the co-design meetings is asking providers to apply to deliver the service which will be funded by SWSPHN. SWSPHN already funds Service Navigators, including the care finder service and the mental health navigator.

Register your interest to attend co-design sessions

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Which cohort will you represent?*
These sessions will be held in spoken English.