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Webinar

Dealing with difficult patients in primary care (Practice Manager CPD)

Thu 01 August - Thu 01 August 2024
Webinar
Thu 01 August 2024
Dealing with difficult patients in primary care (Practice Manager CPD)

Aim: 
The workshop aims to equip participants with the tools necessary for effectively managing challenging interactions with patients within the general practice setting. 

Learning Outcome: 

  • Determine the appropriate questioning methods to deal with a variety of patients under a range of circumstances.  
  • Identify strategies and methods to avoid that are likely to produce negative experiences for patients and appropriately manage difficult interactions.  
  • Implement strategies to manage difficult patients through a range of communication, de-escalation and diffusion skills.  

 

Presented by: 
Simon Gould – Medics for Life Group Pty Ltd
Assoc. Deg. Voc. Education and Training  
Dip. Paramedical Science  
Certificate IV Workplace Training & Assessment 

Facilitated by: 

Brendan Chiew
Workforce Development Officer, SWSPHN
 

Suited for
GP, GP Registrar, Practice Nurse, Practice Manager

Date & time

Thu 01 August - Thu 01 August 2024
7:00pm - 8:30pm

How to register?

Register Here

Event organiser

SWSPHN - Allison Tran
02 4632 3000
cpd@swsphn.com.au